Who Uses Halp?

Fast-growing IT, TechOps and Internal Ops teams at small, medium, or enterprise companies.

What Is Halp?

Halp is a conversational ticketing solution for modern IT and Operations teams to assign, prioritize, manage, and report on requests from Slack. Its used every day by internal operations teams at Adobe, Home Depot, GitHub, Slack, ClassPass and many more. Halp makes your team more productive by dramatically reducing ticket resolution time without adding awkward barriers between your agents and their colleagues.

Halp Details

Halp

https://www.halp.com

Founded 2017

Halp Pricing Overview

Halp does not have a free version but does offer a free trial. Halp paid version starts at US$25.00/month.

534338
534339
534340
534341
534342
Halp video
Play
534338-thumb
534339-thumb
534340-thumb
534341-thumb
534342-thumb

Starting Price

US$25.00/month
See pricing details

Pricing Details

3 tiers self-serve, professional, & enterprise, based per agent seat.

Free Version

No

Free Trial

Deployment

Cloud, SaaS, Web

Training

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

Halp Features

Help Desk Software
Alerts / Escalation
Automated Routing
Customisable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base Management
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Diagnostic Tools
File Sharing
Real-time Chat
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
Collaboration
Electronic Signature
Employee Activity Monitoring
Live Chat
Meeting Management
Remote Access
Remote Support
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

Halp Reviews for UK Users

Showing 1 of 1 review

Overall
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Randy T.
IT Manager
Health, Wellness & Fitness, 501-1,000 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 09/01/2020

"Great Product, Great People."

Comments: Every single person I have interacted with at Halp is passionate about the product and how it can help me. They are super supportive and knowledgeable, so not only do they listen to my feedback, but they have great ideas of how to use Halp fully with the other tools I have.

Pros: I am in an environment with Slack and Zendesk used heavily. I love that I now have these tied together in an easy way to be able to quickly push tickets without even having to go back to the web interface. There own ticketing system backend is ever improving and I fully intend to move my IT team off of Zendesk and over to Halp fully, hopefully within this next year. Also, the BetterCloud integration to be able to kick off workflows is AWESOME.

Cons: They did originate as BubbleIQ and have grown into what they are now. Because of this, the feature set it still growing. That is not a horrible Con, as they are actively growing the feature set and constantly seek input from customers to determine the best roadmap.

  • Reviewer Source 
  • Reviewed on 09/01/2020