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What is JumpCloud Directory Platform?

JumpCloud is an open directory platform for secure, frictionless access from any device to any resource, anywhere. JumpClouds mission is to Make Work Happen, providing simple, secure access to corporate technology resources from any device, or any location. The JumpCloud Directory Platform gives IT, MSPs, VARs/Distributors, security operations, and DevOps a single, cloud-based solution to control and manage employee identities, their devices, and apply Zero Trust principles.

Who Uses JumpCloud Directory Platform?

JumpCloud serves organizations from small to medium enterprises to large scale multi-national corporations. JumpCloud also works closely with educational institutions, non-profits, and gov agencies.

Where can JumpCloud Directory Platform be deployed?

Cloud-based
On-premise

About the vendor

  • JumpCloud
  • Located in Boulder, US
  • Founded in 2012

JumpCloud Directory Platform support

  • Phone Support
  • Chat

Countries available

Australia, Brazil, Canada, China, France and 5 others

Languages

English, French, Spanish

JumpCloud Directory Platform pricing

Starting Price:

US$3.00/month
  • Yes, has free trial
  • Yes, has free version

JumpCloud Directory Platform has a free version and offers a free trial. JumpCloud Directory Platform paid version starts at US$3.00/month.

About the vendor

  • JumpCloud
  • Located in Boulder, US
  • Founded in 2012

JumpCloud Directory Platform support

  • Phone Support
  • Chat

Countries available

Australia, Brazil, Canada, China, France and 5 others

Languages

English, French, Spanish

JumpCloud Directory Platform videos and images

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Features of JumpCloud Directory Platform

  • Access Certification
  • Access Controls/Permissions
  • Access Management
  • Activity Dashboard
  • Activity Monitoring
  • Activity Tracking
  • Alerts/Notifications
  • Anomaly/Malware Detection
  • App Management
  • Application Access Control
  • Application Management
  • Application Security
  • Approval Process Control
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Authentication
  • Automatic Patch Deployment
  • Automatic Scans
  • Automatic User/Device Recognition
  • BYOD Management
  • Backup and Recovery
  • Chat/Messaging
  • Cloud Application Security
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Credential Management
  • Dashboard
  • Data Management
  • Data Security
  • Data Storage Management
  • Data Visualisation
  • Deployment Management
  • Diagnostic Tools
  • Encrypted Password Storage
  • Endpoint Management
  • Endpoint Protection Software
  • Event Analysis
  • Event Logs
  • File Sharing
  • For MSPs
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Log Management
  • Maintenance Scheduling
  • Mobile Content Management
  • Mobile Device Management
  • Monitoring
  • Multi-Factor Authentication
  • Network Monitoring
  • Network Wide Management
  • Password Management
  • Patch Management
  • Performance Metrics
  • Policy Creation
  • Policy Management
  • Privileged Account Management
  • Process/Workflow Automation
  • Real Time Data
  • Real Time Reporting
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Updates
  • Real-time Alerts
  • Remediation Management
  • Remote Access & Monitoring
  • Remote Access Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update/Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Scheduling
  • Screen Sharing
  • Secure Data Storage
  • Secure Password Sharing
  • Security Auditing
  • Security Management
  • Self Service Portal
  • Self-Service Access Request
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Single Sign On
  • Software Management
  • Status Tracking
  • Support Ticket Management
  • Synchronisation Scheduling
  • Task Management
  • Third-Party Integrations
  • Threat Intelligence
  • Threat Response
  • Unattended Access
  • User Activity Monitoring
  • User Management
  • User Provisioning
  • User Session Management
  • Workflow Management

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Reviews of JumpCloud Directory Platform

Average score

Overall
4.7
Ease of Use
4.5
Customer Service
4.5
Features
4.5
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
70%
4
27%
3
2%
1
0%
Idan
Idan
Director of Cyber Security in Israel
Verified LinkedIn User
Facilities Services, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

JumpCloud enables remote Workforce

5.0 2 years ago

Comments: The problem that I'm solving is inherent in how we built our business. We have offices around the world, work from anywhere culture, and many cloud bases "as-a-service" solutions that allow us to be agile. JumpCloud allows our IT to be more agile.

Pros:

I like the flexibility in deployment and can use the features at my own pace. For example, integrating JumpCloud to manage Google Workspace while retaining Google Sign-In keeps the employee experience the same while allowing my IT teams to manage the workforce more efficiently. Another feature that I find most valuable is the device management solution, specifically Windows. We can deploy and control systems in seconds from anywhere in the world.

Cons:

Directory Insights, a valuable tool for me, is still not polished enough. I would love to see more filtering, custom query building, reporting, and the ability to create alerts.

Alternatives Considered: Okta

Reasons for Switching to JumpCloud Directory Platform: Ease of onboarding, price, support experience, feature and delivery road-map.

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Holistic And Neutral Solution For IAM And Device Management

5.0 3 years ago

Comments: JumpCloud is the only solution which can provide an authoritative directory, an IdP for SAML and device management combined in a single unified SaaS-based solution. The neutral approach by serving well established standards such as LDAP, SAML and RADIUS for AuthN/AuthZ and having the capability to managed identities (user and their devices) and credentials including SSH-keys on devices is a true differentiator to competitive solutions. On top, JumpCloud's agent for devices enables broad and versatile capabilities to deploy software, configure endpoints and even use this for remediation purposes. Recently, extremely useful additional capabilities have further enabled the value of this solution. Broad insights about systems and the directory itself, consumable via UI and API's, not only helps IT admins in their daily operations, but also serves well for Information Security and GRC-related purposes such as auditing and compliance. Their API's have also enabled capabilities to better orchestrate and automate the on-/offboarding of users and their respective devices and gives good options to venture into ChatOps. New features related to MDM for macOS are now giving an opportunity to further simplify the overall management of the Apple-flee. Especially since macOS Big Sur, the stronger focus on MDM is another enabler.

Pros:

The most important benegit, as highlighted above, is that there is no reliance on any on-premise or self-hosted directory infrastructure. A cloud-native solutions such as JumpCloud allows to operate efficiently without being forced to configure, maintain, operate and secure a footprint-heavy stack.

Cons:

Until now, MFA is limited compared to other players in the field like Cisco Duo. More options, such as Push-MFA or even QR-codes to be used as multiple factors during authentication across devices and protocols, including LDAP/RADIUS, would further enable leaner footprints and higher efficiency.

Alternatives Considered: Azure Active Directory, OneLogin and Okta

Reasons for Switching to JumpCloud Directory Platform: Not depending on Active Directory as an authoritative directory, flexible in terms of Operating Systems, built on standards such as LDAP, RADIUS and SAML, Endpoints are covered as well without the need for additional solutions in the first place, pricing-model and close-looped support.

Danny
Technical Team Lead and Systems Administrator in UK
Design, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Works well until it doesn't, then it'll take a long time to get right.

3.0 2 years ago

Pros:

Seamless, Platform agnostic SSO and User account management. Cloud LDAP Sync to MS and Google. Does what it says on the tin, Managing Admin and User access is a breeze as is tracking our company assets while working from home. Highly portable (our workforce all WFH as primary place of work since Covid).

Cons:

Mac installer is a bit temperamental. Console on mobile is not responsive. Clears saved payment details without warning. Customer Service takes ages (no international support outside US business hours), we had our account suspended and it took over 5 days to get access to our businesses IT SSO.

Alternatives Considered: Google Workspace, Azure Active Directory and ESET Endpoint Security

Reasons for Switching to JumpCloud Directory Platform: Fulfilled the MDM and SSO requirements of the business

Trevor
Operations Engineer in US
Computer Software, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Look out Microsoft AD...

5.0 2 years ago

Comments: I was hired into my organization to bring on a directory platform and consolidate our IT practices among users and computers. I came from a microsoft active directory shop, but my new company was not interested in AD. That was a seemingly tall task, until I found JumpCloud. I thoroughly enjoy coming into work and using jumpcloud to build the next era of our IT practices and procedures. We are primarily focused on SSO at the moment, and that is proving to be very simple to configure. I am looking forward to getting devices managed with JC in the next coming months using their pre-defined policies, as well as their command runner feature and powershell module. JumpCloud will soon be a serious competitor to Microsoft's admin suite, and I am very happy to be on board.

Pros:

SSO integrations are incredibly easy to configure, no matter if you are using a prebuilt configuration or need to make a custom connector. Having SSO, LDAP, Radius, MFA in the same platform as device authentication and configuration policies is something I have not found outside of Microsoft AD and JumpCloud. There are remote management and monitoring tools out there that claim to do these things, but so far JumpCloud has proven to be incredibly simple. I am constantly amazed that my tests just work within the first few tries. I am used to Microsoft environments where testing gets very tedious and gives minimal feedback on how to make things work. JumpCloud supports MacBooks like a champion. If your office is heavily invested in MacBooks, and you are looking for an easy way to centrally manage authentication and hardening, JumpCloud is the tool for you. By far my favorite feature is "Submit an idea" right in the admin console. You get the sense that they really care about their admins and want to make a tool that is always getting better.

Cons:

1) No nested user groups! I feel this is essential for identity and access governance. 2) The device policies that they have available cover a lot of the base security hardening needs, but I am excited to see just how much of the various supported OS jumpcloud will eventually be able to tap into. I would love to see JC mirror Active Directory Group Policies as much as possible, and continue to get more configurations added for MacOS. 3) iOS and Android devices are not able to be managed by JumpCloud, but I have been told this is coming by the end of 2021/early 2022. 4) Only TOTP MFA is supported for the admin console, and after getting SSO set up on a lot of tools the pain of that is getting to me, but I know they are working on this feature as well. 5) I personally believe that a remote desktop tool would make JumpCloud the king of IT tools.

Alternatives Considered: Jamf Pro, Google Workspace, Workspace ONE, Okta and Kaseya VSA

Reasons for Choosing JumpCloud Directory Platform: The criteria for my search was an IDP for SSO. Device management was a nice-to-have, down-the-road goal, and Microsoft AD was off the table. After finding JumpCloud it was a breeze to convince my higher-ups that Device Management could and should be a top priority along with identity and SSO. We were using Jamf for Macs, and had no central management for Windows devices. With jumpcloud those are all in one place.

Switched From: Jamf Pro

Reasons for Switching to JumpCloud Directory Platform: Simple: Identity, access, device management all in one platform. Okta - only Identity. If you want to manage devices you need to integrate another platform. We wanted one tool. Jamf - No Windows support, no identity or access management. Google Workspace - No laptop support. Workspace One - Not an actual identity provider, device management was not as simple as JumpCloud. Kaseya - Clunky, heavily dependent on computers being tied to a domain, which we don't have.

Chris
Chris
Owner in US
Information Technology & Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Everything I Need, Without the Aggravation of AD

5.0 5 years ago

Comments: I have been very happy with JumpCloud. I used to run an ActiveDirectory system for the small amount of users I have, and AD is so old, clunky, and often overkill. This is a lightweight solution that can allow you to manage your organization with ease using users, groups, and policies. Setting up a user in another state is just a click away on the panel.

Pros:

Very simple, quick package install that takes seconds. I love that the agent runs as service with a tiny footprint. You make changes using the web console, and they propagate down within a minute. Password syncing is not an issue. Just as if you were using AD, password syncing works fast. I loved how easy it was to setup RADIUS for wireless. I had it up and running within a couple of minutes. Agent installation on our machines was either done by a small installer, or in the case of Linux, a simple copy-and-paste command pasted into the terminal.

Cons:

No mobile app yet. I am hoping this will change in the future so I can make changes without having to log into the browser.

Alternatives Considered: Microsoft Azure

Reasons for Choosing JumpCloud Directory Platform: AD is a pain to manage, and did not allow syncing without using a VPN. The most important thing was the cross-platform support. They support Windows, Mac, and Linux.

Reasons for Switching to JumpCloud Directory Platform: Currently not an Azure customer, and Azure did not support Linux. I love the ease of use and not having to concern myself with maintaining infrastructure anymore.