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What is Aline?

The Aline suite tackles senior living's most complex challenges in a single, user-friendly platform customized to support your business processes. Aline unites critical workflows— from sales and marketing, operations, leasing, billing, and payments, to resident care and accounting — which together drive occupancy and revenue growth, while enabling a better workday for staff. Purpose-built for senior living, Aline reduces administrative work, improves productivity, ensures process consistency, and controls, and frees up time for staff to engage with residents. Uncover opportunities to get outsized returns with real-time visibility into community and portfolio performance via real-time performance dashboards and reports. An Aline partnership includes on-demand and in-person training, and dedicated onboarding and customer success teams.

Who Uses Aline?

Aline is purpose-built for senior living operators, including assisted living, independent living, memory care, long-term care, and skilled nursing facilities.

Aline Software - Aline CRM features customizable workflows, configurable dashboards, and discovery questions. Advanced features include lead scoring, AI and Chat GPT, one-click call, text, email and real-time alerts, which together improve speed to lead and conversions.
Aline Software - Aline Revenue features digital leasing, census management, rate management, real-time billing, supplemental payor management, resident payments, automated late fees and rate increases, and more to maximize revenue potential.
Aline Software - Aline Care automates assessments and service plans, with real-time updates on medication and care services. Mobile app provides efficient point of care and incident documentation. Includes community infection management and staff management.
Aline Software - Aline eMAR simplifies med passes with time-based workflows and multi-dose package scanning. Tracks PRN orders and alerts missed orders. Reduce diversions with controlled substance management by shift and caregiver.
Aline Software - Aline Insights improves performance with portfolio-wide data and actionable analytics. Customizable KPIs, dashboards and visualizations surface opportunities. 100+ customizable reports, including cross object comparisons and software utilization.

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Reviews of Aline

Average score

Overall
4.4
Ease of Use
4.0
Customer Service
4.1
Features
4.1
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
63%
4
13%
3
25%
Verified Reviewer
Verified LinkedIn User
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Great System Flow -- Improved Sales

5.0 5 years ago

Comments: My marketing team grumbled at learning something new ... but learned it quickly. It is easy to use to it has increased their compliance with entering activity. It has helped us "revive" some older leads by continually scheduling follow up. Overall, very pleased.

Pros:

"Forces" you to schedule follow up and keeps the sales process moving. Was easy to learn and easy to use. Web based so you can work from anywhere.

Cons:

There are many standard reports, but running custom reports is a bit cumbersome.

Sidiki
Directeur des Systèmes d'information in Guinea
Information Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Inquire CRM: A powerful tool to effectively manage your customer relationship

5.0 last year

Comments: Inquire CRM is a very complete and powerful customer relationship management tool, which offers a wide variety of features to help companies manage their interactions with customers effectively. The software helps store and manage all customer information in one place, automate tasks, track the full sales cycle, personalize interactions with each customer, and generate detailed reports and analytics.Although the cost of Inquire CRM may be a barrier for some businesses, its wide range of features makes it a powerful and effective customer relationship management tool. The ability to customize the user interface to meet the specific needs of each business is a major advantage, as is the ease with which the software can be integrated with other tools.Although the learning curve for Inquire CRM can be steep for some users, its use can be quickly mastered with the proper training. Customer support, though limited, may be sufficient for most businesses, and the availability of online documentation can also help users troubleshoot issues.Overall, Inquire CRM is a great customer relationship management tool for businesses of all sizes and in all industries. The software's advanced features, coupled with its ease of use, make it a solid choice for companies looking to improve their customer relationship management and increase their productivity.

Pros:

Inquire CRM is an extremely powerful customer relationship management tool that offers a wide range of features to improve business productivity. Here are some of the key benefits I have identified when using this software:Centralized customer relationship management: Inquire CRM allows all customer information to be stored and managed in one place, allowing you to better understand each customer's needs and personalize interactions with them.Automation of tasks: Inquire CRM offers automation of tasks, such as managing emails, scheduling appointments and creating reports, which saves time and focuses on higher value tasks .Sales Tracking: Inquire CRM tracks the entire sales cycle, from lead generation to closing the sale, helping to better understand the sales process and optimize results.Personalization: Inquire CRM offers advanced personalization features that allow businesses to personalize interactions with each customer based on their specific needs.Reporting and Analytics: Inquire CRM offers advanced reporting capabilities, allowing businesses to measure and analyze their performance and optimize their sales strategy.Overall, Inquire CRM is an excellent CRM tool that offers a wide range of features to improve business productivity and results. I highly recommend it to all companies looking to improve their customer relationship.

Cons:

Although the Inquire CRM software has many useful features for customer relationship management, I have also identified a few drawbacks that can hinder its use. Here are some of the negative points that I noticed during my use of the software:High cost: The cost of Inquire CRM is quite high, which can be a barrier for small businesses looking to reduce their expenses.Steep learning curve: Learning how to use Inquire CRM can take some time due to its steep learning curve and the complexity of some features.Limited customization: Although Inquire CRM offers advanced customization features, it can be difficult to fully customize the user interface to meet the specific needs of each business.Limited Customer Support: Customer support can be limited and difficult to obtain, which can be problematic if you have a problem or need technical assistance.Limited integration with other tools: Inquire CRM's integration with other tools may be limited, which can be a drawback for companies that already use third-party tools for their CRM.Overall, Inquire CRM can be a useful tool for CRM, but there are also downsides to consider before deciding to use it. Businesses should carefully consider their needs and budget before deciding to invest in this software.

Verified Reviewer
Verified LinkedIn User
Hospital & Health Care, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Not exactly up to the promise

3.0 6 years ago

Comments: Enquire is a nice vanilla CRM. If you’re looking for something that is ready to go out of the box and tell you how to run your sales organization, then this might not be right for you. But if you have a strong process and want to find a CRM that can be molded to fit (and you have the time and staff to set it up properly), then Enquire might be a good solution.

Pros:

Enquire is a new CRM in the senior care space and looks the part. It is modern and built on good standards. There needs to be more competition for CRMs in senior living, so I’m glad Enquire is here!

Cons:

You have to really think through how to set up Enquire. The examples they share in their sales process are very nice to see, but that’s not exactly what you get at the beginning. You need to be prepared to set it up how you want it. The company is growing FAST. That’s great, but it also means that they are going through some growing pains in their account support. We have been through many different support team members in the past year, and they don’t share information internally with one another very well.

Rufino
Dir Marketing and Sales in US
Used the Software for: 1+ year
Reviewer Source

Great people to work with.

4.0 6 years ago

Pros:

I like that it is web based so minimal support needs and ease of access. I also like the ability to have plugins and automate tasks.

Cons:

The process to create advanced reports could be easier and I wish their was a better mobile solution so that I could keep an eye on things from my phone. I travel a lot and to be able to pull up a few key reports on my phone would be great.

Lisa
Director of Marketing in US
Used the Software for: 1+ year
Reviewer Source

Enquire CRM is very easy to use which is much needed with a busy schedule.

5.0 6 years ago

Pros:

I like that we can customize areas to our fit vs. having a "one size fits all" software with no flexibility.

Cons:

Really, I don't know what the cons of this software would be. If I am having an issue not knowing how to search, find, etc., Customer Service always helps.