Who Uses This Software?

Survaider's target market includes industries like Restaurants, Hospitality, Retail, Hospitals/pharmaceuticals, and Automobiles.

Average Ratings

11 reviews
  • Overall 4.5 / 5
  • Ease of Use 4.5 / 5
  • Customer Service 4.8 / 5
  • Features 4.2 / 5
  • Value for Money 4.5 / 5

Product Details

  • Free Version Yes
  • Free Trial Yes
  • Deployment Cloud, SaaS, Web
  • Training Live Online
    Webinars
    Documentation
  • Support 24/7 (Live Rep)
    Online

Vendor Details

  • Opiniofi Technologies
  • https://www.survaider.com
  • Founded 2015

About Survaider

Survaider is a SaaS-based Customer Experience Management solution which helps brands to measure, understand, and improve customer experience. It aggregates customer opinions from all available channels like direct feedback, social media, review websites, CRM, and helpdesk and helps businesses in measuring loyalty and satisfaction scores to improve their service quality.

Survaider Features

  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Data Collection
  • Predictive Analytics
  • Sentiment Analysis
  • Survey/Poll Management
  • Text Analysis
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Survaider Most Helpful Reviews

User friendly

Reviewed on 05/11/2018
Pavan M.
General Manager
Hospitality, 51-200 Employees
Used the Software for: 6-12 months
Reviewer Source 
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Very user friendly and very helpful support team. Our response time to feedback on different channels improved by a great margin and we are able to keep track of feedback and analyse in better way

Pros: Best thing about Survaider is that it dovetails all feedbacks on different channels at one place and allows one to answer, keeps record of feedback analysis that can be posted on comments coloumn and provides combination of different statistics which are useful for a better assessment of overall performance and we can keep track of all feedbacks at one go.

Cons: None as such. It would be useful if we can track and avoid fake reviews on google

Using Survaider is a great experience

Reviewed on 23/07/2018
Vivek S.
Asst. Front Office Manager
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It helped us improve our hotel's turnaround time on different OTAs. The variety of features that Survaider provides helps in giving immediate attention to issues and units. Bringing all reviews at one place and the review reply feature is very helpful as it saves time. Timely client support shows how dedicated a team they are.

Cons: Currently we are receiving daily, weekly and monthly reports. Hope to see much more intuitive reports.

Good Experience using Survaider

Reviewed on 16/07/2018
Pavan kartheek M.
General Manager
Hospitality, 13-50 Employees
Used the Software for: 1+ year
Reviewer Source 
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Review Reply
Aspect Analysis
NPS Scores along with Competitors

Pros: Aspect scores feature, helps us to analyze different aspects of the hotel which needs immediate attention. Review reply feature is also helpful as it saves time by bringing all reviews at one place.

Cons: Currently, we are unable to reply to Yatra and Booking. Com sites. SMS and direct email option should start at the earliest. It would be great if you can start these options.

A Great Tool For Business

Reviewed on 09/11/2018
Saroj M.
Assistant General Manager
Hospitality, 501-1,000 Employees
Used the Software for: 1+ year
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: My over all experience with Survaider has been very good so far. The support we receive is tremendous.I would like to say thanks to representatives who always helps in case of issues.

Pros: It is very useful to check the reviews at any point of time. The numeric data in the report helps in a greater extent.

Cons: The Graphical view is not good. It will be very easy if the graphs come handy.

Survaider is useful

Reviewed on 09/11/2018
Rana G.
Corporate Chef
Hospitality, 13-50 Employees
Used the Software for: 6-12 months
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: now every day I don't have to Waite for reports to be sent, I can get the access from survaider

Pros: It helps me to monitor our organization rating siting in my office, now I don't have to call or collect reviews from individual source, I can get all reviews, complaints and suggestion

Cons: nothing all well so far, you may include F&B ratings little more

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