---
description: Discover the benefits and disadvantages of OpenText Service Management.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: OpenText Service Management Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [IT Service Software](/directory/30672/it-service/software) > [OpenText Service Management](/software/174865/service-management-automation)

# OpenText Service Management

Canonical: https://www.capterra.co.uk/software/174865/service-management-automation

> SMAX from OpenText delivers IT service management, IT asset management, and enterprise service management in one solution.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses OpenText Service Management?

IT service managers, IT help desk technicians, IT support specialists, IT asset managers, enterprise service managers, HR service managers, business operations managers, and procurement managers.

## About the vendor

- **Company**: OpenText
- **Founded**: 2004

## Commercial Context

- **Starting Price**: US$79.00
- **Pricing model**: Per User
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Canada, United Kingdom

## Features

- Analytics
- Automated Routing
- Change Management
- Customer Support
- IT Asset Management
- Incident Management
- Knowledge Base Management
- Knowledge Management
- Problem Management
- Self Service Portal
- Support Ticket Management

## Integrations (9 total)

- GitHub
- Google Cloud
- JIRA Service Management
- Jenkins
- Microsoft Azure
- Microsoft Power Automate
- Microsoft Teams
- WhatsApp
- Workday HCM

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [IT Service Software](https://www.capterra.co.uk/directory/30672/it-service/software)

## Related Categories

- [IT Service Software](https://www.capterra.co.uk/directory/30672/it-service/software)
- [Service Desk Software](https://www.capterra.co.uk/directory/31027/service-desk/software)
- [ITSM Tools](https://www.capterra.co.uk/directory/30676/itsm/software)
- [IT Ticketing Systems Software](https://www.capterra.co.uk/directory/32623/it-ticketing-systems-software/software)

## Alternatives

1. [JIRA Service Management](https://www.capterra.co.uk/software/138769/jira-service-management) — 4.5/5 (764 reviews)
2. [Freshservice](https://www.capterra.co.uk/software/132997/freshservice) — 4.5/5 (689 reviews)
3. [SysAid](https://www.capterra.co.uk/software/107225/sysaid) — 4.5/5 (512 reviews)
4. [InvGate Service Management](https://www.capterra.co.uk/software/133392/service-desk) — 4.6/5 (108 reviews)
5. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4076 reviews)

## Links

- [View on Capterra](https://www.capterra.co.uk/software/174865/service-management-automation)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/174865/Service-Management-Automation/> |
| en-AE | <https://www.capterra.ae/software/174865/service-management-automation> |
| en-AU | <https://www.capterra.com.au/software/174865/service-management-automation> |
| en-CA | <https://www.capterra.ca/software/174865/service-management-automation> |
| en-GB | <https://www.capterra.co.uk/software/174865/service-management-automation> |
| en-IE | <https://www.capterra.ie/software/174865/service-management-automation> |
| en-IL | <https://www.capterra.co.il/software/174865/service-management-automation> |
| en-IN | <https://www.capterra.in/software/174865/service-management-automation> |
| en-NZ | <https://www.capterra.co.nz/software/174865/service-management-automation> |
| en-SG | <https://www.capterra.com.sg/software/174865/service-management-automation> |
| en-ZA | <https://www.capterra.co.za/software/174865/service-management-automation> |

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