Koomi POS

Koomi POS

by Koomi

Who Uses Koomi POS?

Quick service food & beverage establishments like franchises, food trucks, juice bars, cafes, bakeries, delis, pizzerias & more who want to manage and reduce customer loss during peak business hours.

What Is Koomi POS?

The first POS made for quick-service and takeaway restaurants that bridges online and regular orders. Koomi stops customer-loss during your rush and features a fully-integrated ordering app for takeaway and delivery and integrates directly with Uber Eats mobile ordering app.

Koomi POS Details

Koomi

https://www.koomi.com/en/

Founded 2015

Koomi POS Pricing Overview

Koomi POS does not have a free version but does offer a free trial. Koomi POS paid version starts at US$69.00/month.

Starting Price

US$69.00/month

Pricing Details

Starting at $69/mo.

Free Version

No

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Mobile - iOS Native

Training

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Online

Koomi POS Features

Bakery Software
Accounting Management
Customer Management
Inventory Management
Labor Cost Calculator
Nutrition & Ingredient Labels
Nutrition Analysis
Production Management
Recipe/Formula Costing
Recipe/Formula Management
Sales History
Sales Management
Costing
For Cafeterias
For Healthcare Facilities
Free / Reduced Meals
Inventory Management
Menu Planning
Nutritional Analysis
Online Payments / Funding
Point of Sale (POS)
Purchasing
Recipe Management
Schools
Tray Tracking
Barcode Scanning
Commission Management
Customer Account Profiles
Discount Management
Electronic Signature
Gift Card Management
Loyalty Program
Multi-Location
Restaurant POS
Retail POS
Returns Management
eCommerce Integration
Billing & Invoicing
Built-in Accounting
Employee Management
Inventory Management
Kitchen Management
Menu Management
Point of Sale (POS)
Reporting/Analytics
Reservations Management
Table Management
Wait List Management
Delivery Management
Gift Card Management
Inventory Management
Loyalty Program
Mobile Access
Online Ordering
Reporting/Analytics
Separate Checks
Split Checks
Table Management
Tips Management
Bar POS
Barcode Scanning
Commission Management
Discount Management
Gift Card Management
Inventory Management
Loyalty Program Support
Pricing Management
Restaurant POS
Returns Tracking
Sales Tracking
User Access Permissions
eCommerce

Koomi POS Reviews for UK Users

Showing 5 of 60 reviews

Overall
4.4/5
Ease of Use
4.5/5
Customer Service
4.4/5
Features
4.2/5
Value for Money
4.4/5
Shannon W.
Operations Manager at Palm Lane
Hospitality, 501-1,000 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 18/11/2018

"Palm Lane Review"

Comments: Koomi has been a really, really great tool for Palm Lane. We love how straightforward it is to train staff on. I can't wait to see how we both can grow to better streamline processes in the future.

Pros: It's super simple to teach, easy to use and straightforward. Having the iPad setup is a simple tool for our business to use. I also love the app integration and hope that as our business grows, the Koomi Palm Lane app will become the most used app for guest's to use.

Cons: I do have a few wishlist items: the ability to "out of stock" items via the app directly, breaking down menu screens so that if we click on a salad it then leads to Protein Options, Salad Dressing Options, etc. (currently it's one giant list that you scroll through), for the Dine-In option via the App, the ability for the guest to choose a table number, some more analytics at the end of the day (better breakdown of "for here" or "to go" processed orders rather than scrolling through the master report).

  • Reviewer Source 
  • Reviewed on 18/11/2018
Andi L.
GM
Food & Beverages, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 12/11/2019

"Perfect POS for a fast paced industry"

Comments: Before Koomi we did not have any POS system in place. We looked at every available system and Koomi is by far the best in the market. The platform is super easy to use. Staff need very little training to use this POS. Recently we started using Koomi in conjunction with Clover and the experience has been fantastic.

Pros: Koomi is always innovating and updating their process to make sure we are getting the best user experience. They always listen to our feedback and have incredible customer support. The platform itself is very user friendly and can accommodate all types of different service options.

Cons: The only issues we've ever had with Koomi are the result of the internet speed / consistency. Customer support always helps target the issue and get us back online asap.

  • Reviewer Source 
  • Reviewed on 12/11/2019
Mackenzie S.
owner
Food & Beverages, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    3/5
  • Ease of Use
    3/5
  • Features & Functionality
    2/5
  • Customer Support
    2/5
  • Value for Money
    2/5
  • Likelihood to Recommend
    3/10
  • Reviewer Source 
  • Reviewed on 24/06/2019

"Btter than some, not the best"

Comments: Account manager is a problem solver, jumps to action. On-boarding was far from what you would expect. I had an hour on the phone to learning back of house. Almost identical to the sales pitch. Once you set it up yourself there is very little beyond that and you have to figured it out on the spot from there. As someone who is an owner, working in the restaurant, I have very little time to sit down and trouble shoot new software. We were told there is a one time intro for you or staff but we squeezed in a 15 - 20 minute 101 over the phone the day it was set up. I later asked if there is a handbook or sheet I can hand to new staff? No, there isn't. Fortunately, I have a young and patient staff who are doing their best . We had A LOT of problems with the printer, the Koomi router disconnecting, we were told this was exceptional but what it really was was EXTREMELY inconvenient and reflected very badly on us to our customers. Line ups at brunch with a printer system network only printing 6 out of 20 orders to the kitchen. Long waits, wrong orders, scrambles tables. It was a nightmare. My working hours are 6 am to 6 pm most days (with an admin day once a week) and my liaison at Koomi works from 9 - 5, Monday to friday. I am only able to address this during my "off" hours after work and this led back and forth phone calls and emails and this was not the "support" I expected. Worst was my staff were extremely frustrated and I wish I could have been assisted them with more info.

Pros: This product was an a significant upgrade from the original POS we inherited with the purchase of our business. I appreciate being able to see detailed and itemized reports. This data has saved me time since I not longer have to input sales analysis stats. I also appreciate it's "real time" updates from the dash board to the master Koomi.

Cons: I did not find it seamless or the design as intuitive as square or cluster ( which each have their own pros and cons). Visually the lay out of the items in each category does not mach our needs and the lack of any color doesn't allow for easy menu scrolling. There are a lot of little details that are not very well thought out ex. Customer orders a coffee and a sandwich. We process it as for here - it prints in the kitchen. Moments later the customer decided to take it with them or add another item, it is then reprocessed and re printed to the kitchen. This can cause the kitchen to be wasting food. Also, no split bills option is a constant issue for us. All updates made on dashboard have to apply to your restaurant and your app. You are essentially giving your online customers the same access as you would in house staff BUT it's not obvious if you're not a familiar user and how to use each option isn't clear.
Example: We sell a sandwich, when you have to option to make it a combo for a set price. My in house staff will highlight the sandwich (10), then select "combo"(4.75) from the sandwiches options. Then are the specifics of that combo soup (0), salad (0), tea(0), type of tea (0), coffee (0). So sandwich combo = 14.75$
If they use the app they can select sandwich (10), then they are not obligated to select make it a combo before that can select soup(0) , salad (0), coffee (0), or tea (0). So they can select sandwich (10) + Soup (0)+tea(0) = 10$

  • Reviewer Source 
  • Reviewed on 24/06/2019
Maori M.
General Manager
Restaurants, 51-200 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 26/08/2019

"Great Experience"

Comments: This POS allowed us to centralize all the information in put it all in a cloud that is accessible from many devices. This has allowed our company to work more effectively and improve the customer experience by reducing the processing time of the orders. Would highly recommend!

Pros: Very user friendly, easy to install and set up. Our employees understand how to use it very easily and emphasize that it reduced the line up time we had with our previous system. It looks very sleek because it is just an iPad and paying terminals, which allows to have more counter-top space. The customer service is very personalized, always willing to develop to help our needs. In addition, the reports are all online and we can manage all of our restaurant locations under one dashboard.

Cons: no cons so far. Every challenge we had was right away addressed by their customer service and we managed to find solutions that were tailored to our needs.

  • Reviewer Source 
  • Reviewed on 26/08/2019
Jean-jacques D.
propriétaire
Restaurants, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 18/11/2019

"Easy, fast and good value for money"

Comments: From the beginning, a full satisfied experience. Demonstration of the software, implementation of the solution et using since 3 years, including calls to technical support.

Pros: Easy to use, to set up, to learn for employees and low expensive

Cons: Constant evolution of the software adapting to technical constraints as restaurants caracteristics

  • Reviewer Source 
  • Reviewed on 18/11/2019