---
description: Discover the benefits and disadvantages of ThinkOwl.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ThinkOwl Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [ThinkOwl](/software/174516/thinkowl)

# ThinkOwl

Canonical: https://www.capterra.co.uk/software/174516/thinkowl

> Omnichannel customer service software suite fully powered by artificial intelligence (AI).
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Who Uses ThinkOwl?

Customer-facing businesses that need omnichannel service desk and customer experience solutions.

## About the vendor

- **Company**: ThinkOwl
- **Location**: Orlando, US
- **Founded**: 2017

## Commercial Context

- **Starting Price**: US$40.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Starts at $40 per user, per month
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop)
- **Supported Languages**: English, German
- **Available Countries**: Australia, Canada, Germany, India, Ireland, Japan, Netherlands, New Zealand, Qatar, Saudi Arabia, Singapore, South Africa, St Lucia, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States

## Features

- Access Controls/Permissions
- Alerts/Escalation
- Automated Routing
- CRM
- Call Centre Management
- Collaboration Tools
- Content Management
- Conversation Intelligence
- Customer Database
- Customisable Templates
- Dashboard
- Data Security
- Data Visualisation
- Feedback Management
- Full Text Search
- Inbox Management
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Multi-Channel Data Collection
- NPS Survey Structure
- Prioritisation
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Survey/Poll Management
- Surveys & Feedback
- Task Automation
- Text Analysis
- Third-Party Integrations
- Workflow Management

## Integrations (2 total)

- CRM As A Service
- OSOS ERP

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software)

## Related Categories

- [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software)
- [Customer Experience Software](https://www.capterra.co.uk/directory/30671/customer-experience/software)
- [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software)
- [Knowledge Management Software](https://www.capterra.co.uk/directory/30094/knowledge-management/software)

## Alternatives

1. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3408 reviews)
2. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4072 reviews)
3. [HubSpot Service Hub](https://www.capterra.co.uk/software/182476/hubspot-service-hub) — 4.4/5 (187 reviews)
4. [Yonyx](https://www.capterra.co.uk/software/130406/agi-self-service) — 4.7/5 (256 reviews)
5. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1753 reviews)

## Links

- [View on Capterra](https://www.capterra.co.uk/software/174516/thinkowl)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/174516/thinkowl> |
| de-AT | <https://www.capterra.at/software/174516/thinkowl> |
| de-CH | <https://www.capterra.ch/software/174516/thinkowl> |
| en | <https://www.capterra.com/p/174516/ThinkOwl/> |
| en-AE | <https://www.capterra.ae/software/174516/thinkowl> |
| en-AU | <https://www.capterra.com.au/software/174516/thinkowl> |
| en-CA | <https://www.capterra.ca/software/174516/thinkowl> |
| en-GB | <https://www.capterra.co.uk/software/174516/thinkowl> |
| en-IE | <https://www.capterra.ie/software/174516/thinkowl> |
| en-IL | <https://www.capterra.co.il/software/174516/thinkowl> |
| en-IN | <https://www.capterra.in/software/174516/thinkowl> |
| en-NZ | <https://www.capterra.co.nz/software/174516/thinkowl> |
| en-SG | <https://www.capterra.com.sg/software/174516/thinkowl> |
| en-ZA | <https://www.capterra.co.za/software/174516/thinkowl> |
| ja | <https://www.capterra.jp/software/174516/thinkowl> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra UK","address":{"@type":"PostalAddress","addressLocality":"Egham","addressRegion":"ENG","postalCode":"TW20 9AH","streetAddress":"Tamesis, The Glanty, Staines-upon-Thames Egham TW20 9AH United Kingdom"},"description":"Capterra UK helps millions of people find the best business software. With software reviews, ratings, infographics, and the most comprehensive list of business software.","email":"info@capterra.co.uk","url":"https://www.capterra.co.uk/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.co.uk/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/Capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra/","https://www.youtube.com/channel/UCEt7vQSPiPlPAblHdhJAqnA"]},{"name":"ThinkOwl","description":"ThinkOwl is your one-stop solution for customer support needs. Built on cloud architecture (SaaS), ThinkOwl features AI-powered tools that streamline workflows—from ticket management to client engagement. As a result, you can automate routine activities on the fly, reduce workload drastically, boost agents’ productivity, increase service efficiency, and many such things to deliver the best experience to your customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/e6d82d0f-d688-4d8f-b18e-e0224141ff7f.jpeg","url":"https://www.capterra.co.uk/software/174516/thinkowl","@id":"https://www.capterra.co.uk/software/174516/thinkowl#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"applicationCategory":"BusinessApplication","offers":{"price":"40","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows"},{"@id":"https://www.capterra.co.uk/software/174516/thinkowl#faqs","@type":"FAQPage","mainEntity":[{"name":"What is ThinkOwl?","@type":"Question","acceptedAnswer":{"text":"ThinkOwl is your one-stop solution for customer support needs. Built on cloud architecture (SaaS), ThinkOwl features AI-powered tools that streamline workflows—from ticket management to client engagement. As a result, you can automate routine activities on the fly, reduce workload drastically, boost agents’ productivity, increase service efficiency, and many such things to deliver the best experience to your customers.","@type":"Answer"}},{"name":"Who Uses ThinkOwl?","@type":"Question","acceptedAnswer":{"text":"Customer-facing businesses that need omnichannel service desk and customer experience solutions.","@type":"Answer"}}]},{"@id":"https://www.capterra.co.uk/software/174516/thinkowl#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"/directory/22/customer-service/software","@type":"ListItem"},{"name":"ThinkOwl","position":3,"item":"/software/174516/thinkowl","@type":"ListItem"}]}]}
</script>