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What is Arcade?

Arcade is a sales engagement management solution that improves employee productivity across teams using gamification. We help teams connect, motivate, and perform better. Through streamlined communication, employee recognition, and gamified incentives, Arcade strategically focuses employees toward actions and behaviors that move the needle for your business. Arcade is dynamic and works with customers across many industries in teams small and large across the globe. Game on!

Who Uses Arcade?

Specialized for sales, retail, and automotive industries, but Arcade is ideal for any team leader who wants to engage and motivate their team.

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Reviews of Arcade

Average score

Overall
4.5
Ease of Use
4.4
Customer Service
4.7
Features
4.1
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
56%
4
34%
3
10%
Verified Reviewer
Verified LinkedIn User
Wireless, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Next level communication

5.0 6 years ago

Comments: I’m impressed and pleased.

Pros:

It is very easy to get others involved and discussing sales successes.

Cons:

As a manager I would like to see the amount of time an individual has spent using the application so that I can help them stay engaged.

Isaiah
Chief of Staff in US
Retail, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Arcade for everyone!

5.0 4 years ago

Comments: Great. We see an instant boost in engagement on whatever sales metrics we bring in to Arcade.

Pros:

We love arcade! What we like the most about Arcade is the people on the other side. Alison, Jenn, James, and everyone we have had any contact with are all FANTASTIC. To us, they ARE Arcade. Every other feature and benefit we see is icing on the cake.

Cons:

Any con we have had with the app or software has been solved by the team quickly and effectively.

Sherri
District Manager in US
Retail, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

There are a lot of great features in the software inspire and communicate with a large group.

3.0 6 years ago

Pros:

All the features available. Creating Huddles, Contests, Performance, Recognition! I like being able to create a huddle for my teams with our goals and focus for the day, week and month. I like being able to hold contests were everyone in the company can see the progress of where they stand within the contest. It is a great tool for motivation when all employees in the company can support each other. The love the fact that anyone can recognize anyone else with a star.

Cons:

Unable to upload video clips and/or demonstrations. It would be great if we were able to record and post short video clips. This would allow us to use the software as a training tool as well. We could take short "How to Videos" and post them on Arcade. That would be a great way to share best practices. I would also like to be able to issue stars more often than once per week. Sometimes several people deserve a star in the same week and you have to select one person.

Mary
Parts Associate in US
Transportation/Trucking/Railroad, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Reps is the best!!!

5.0 5 years ago

Comments: I absolutely love this app because of the way we are able to interact and share. Arcade would not be the same without the fabulous reps. I hope all of your people are as gifted as she is. I am not a social media person but I really enjoy the features that Arcade offers such as the chats and multiple news feeds where I can share with my team or all teams. I like being able to donate to money to Toys for Tots and being able to share with my coworkers on occasion. My overall experience with Arcade has given me a much stronger bond and better friendships that I do not believe I would have had without your app. Rep IS THE BEST!!!

Pros:

I think she is my favorite part of Arcade, she is always kind and patient with me when I have "stupid" questions. She has been so helpful teaching someone "technology challenged" learn how to use the app and all of its benefits. Other than that I absolutely love how it has brought together all of us employees from different stores. Of course earning money and the competition is great as well!

Cons:

???? I have nothing. I have had a glitch or two that were taken care of immediately so I truly have nothing!

Vera
Managed Care Specialist in US
Hospital & Health Care, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Excellent way to help recognize coworkers

5.0 5 years ago

Comments: I am very pleased that we have Arcade compared to our previous reward system, Arcade is far better. By giving non management staff an easier way to recognize each other .

Pros:

This software is very user friendly whether on desktop or phone app. It is easy to recognize coworkers. Makes it easy to bring different departments together and feel like one big group. Posting on the Feed with an inspirational or funny meme helps bring laughter or a smile to a busy day.

Cons:

While working on a quest is very easy to understand. Working on a team quest, is not easy to understand the points. It is not as clear the % needed or what could bring more point to the team average. For us, a non sales based team I feel it is harder to come up with different ways to earn tokens. Not sure how go up levels helps. Badges are unclear once we get them and how to continue to more.