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What is Genesis G4?

Having two great library software systems, G4 network suite or "In The Cloud" Hosted Internet Services both are dynamic, highly versatile, easy-to-use by all types of libraries.. Driven by Librarians who tell us what they need and wish for in a program; we include features such as "Free" Point and Click MARC record retrieval & enrichment, multi-collection capabilities even Textbook control, remote Web-based product support sessions. Full, affordable, well thought out solutions.

Who Uses Genesis G4?

Public Libraries, Private Libraries, Church Libraries, College Libraries, K-12 (Academic), Corporate, Medical, Gallaries and Facility Libraries. Any library can use the G4 Library Software.

Genesis G4 Software - Main Menu/Back Office
Genesis G4 Software - Self Circulation Kiosk

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Reviews of Genesis G4

Average score

Overall
4.9
Ease of Use
4.8
Customer Service
4.9
Features
4.8
Value for Money
4.9

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
86%
4
14%
Alyssa
Alyssa
Business Owner in US
Verified LinkedIn User
Libraries, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Excellent Customer Service and Fairly Intuitive Software

5.0 6 years ago

Comments: All in all, my experience was much more positive than negative, and I would recommend LRMS G4 software to other librarians without reservation. First-rate customer service and a knowledgeable and ever-learning staff - it's a recipe for continued success!

Pros:

Four years ago, I entered the world of library management as a newby with almost no experience or related education. My mentor recommended Genesis G4 to help bring a woefully out-of-date library into modern times. My first and only experience with library software is with G4. I learned the basics fairly quickly. When I got into deeper questions such as weeding books from our collection, the kind folks at LRMS were always ready and able to help. I appreciated their first class customer service.

Cons:

While I have no comparable experience with other software, I can say that I was frustrated a few times by barcode compatibility issues. I also had difficulty learning some of the more complicated aspects of the software. Not sure if this is a reflection on LRMS or my lack of experience.

Library Resource Management Systems Response

6 years ago

Thank you for such a wonderful review; we are so blessed. We will continue to be what you, the customer, needs and expects. We so appreciate you choosing LRMS and Genesis G4 for your Library Automation Services.

Pamela
Librarian/Library Director in US
Verified LinkedIn User
Libraries, Self Employed
Used the Software for: 2+ years
Reviewer Source

Best Customer Service Ever

4.0 6 years ago

Comments: I have never had a negative experience with this company. Customer Rep. and his group encourage input and recommendations from users regarding ways the system could be improved, and they implement these suggestions! In the years that I have been using the system, there have been several innovations that have improved the user experience for everyone, and Customer Rep. and his team have provided items for my library that are specific to my needs (for example, specific report formats that I needed.)

Pros:

The customer service is easily the most impressive thing about this software company! Although all the available systems offer cataloging and circulation that are fairly easily workable, I have never encountered customer service to equal LRMS and G4!

Cons:

Having come to G4 and public libraries from a background in school libraries (with a different, large company's system), I encountered a bit of a learning curve in the transition. However, between documentation and very accessible customer service personnel ready to answer the phone and the questions, the transition was not painful!

Library Resource Management Systems Response

6 years ago

Thank you Pamela for your very important and so appreciated excellent review, as it will help so many others who may be thinking of changing. And just as with you and all of our customers, we will take good care of them too. No one says it better than the customer. Thank you for staying with us for so many years; you are a cherished customer and we will always be here for you.

Lori
Librarian in US
Libraries, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

LRMS Review

4.0 6 years ago

Pros:

The customer service is usually quick and works to solve your problems.

Cons:

The reports are sometimes hard to use based on the setup.

Library Resource Management Systems Response

6 years ago

Thank you Lori for your good review, and it will help us become even better. Your success is our seccess and we appreciate you as a customer.

Debbie
Librarian in US
Primary/Secondary Education, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Genesis G4 Review

5.0 6 years ago

Comments: I am a PK - 12 school. It is very easy for me to print labels for each level while keeping them separate. I can run reports and past due notices for teachers or parents. I do not need a separate program for parents paying for lost or damaged books. i can print them a report with balance due or a receipt when it is paid.
I also love the note taking section and being able to e-mail teachers what they have checked out.

Pros:

I have been using this software for 11 years and it does everything I need and more. I love the ease of the software. One of the best features for me is searching for a book. I can pretty well find any book a child is looking for even if they don't know the title or author by using the drop down features from the catalog. I also like that after a student checks a book in you can very easily switch to check out. I love that most of the marc records show me interest level and reading level. The fact that I can handle textbooks Technology and Library books all with the same software is a bonus. Reps are always just a phone call away and that is probably the best feature of all.

Cons:

I have not come across anything that I don't like.

Library Resource Management Systems Response

6 years ago

We wanted to take a moment to say Thank You Debbie for such an awesome review. We enjoy having you as a customer so much, it is always a pleasure working with you.

Tandy
Library/Textbook Coordinator in US
Libraries, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Genesis G4 Library System

5.0 6 years ago

Comments: I use G4 in my Jr High / High School library where we check out library books, textbooks, computers, and equipment for classroom use. G4 takes care of all of these needs, helps with inventory and running reports on items checked out.

Pros:

I have worked with G4 when it was G3 and in my own opinion it does everything I need and then some. I run the program as a stand alone for students to easily check-in and check-out themselves while I am working in G4 on my computer, adding new books or textbooks. The Customer Service is the BEST I've ever had to work with - Never, not once, have I ever hung up with them thinking it was a waste of time. They will work with you as long as it takes until the problem is solved, the report is built, or the printing error is corrected. I absolutely love the support I receive from the staff working with G4.

Cons:

Nothing - G4 does everything I need. I have not had a problem in G4 that customer service has not walked me through - teaching me new tricks along the way! :)

Library Resource Management Systems Response

6 years ago

Thank you so much Tandy for the awesome review you gave for G4 and for us as a company. We have enjoyed so much working with you as well through the years, and you are one of the reasons we have become successful. As with all our awesome Librarians, your voice matters to us. You speak and we listen.