--- description: Discover the benefits and disadvantages of Customerly. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Customerly Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Customerly](/software/173977/customerly) # Customerly Canonical: https://www.capterra.co.uk/software/173977/customerly Page: 1 / 4\ Next: [Next page](https://www.capterra.co.uk/software/173977/customerly?page=2) > Customerly helps SaaS teams automate support, boost retention, and engage customers with AI-powered automation, surveys, and emails. > > Verdict: Rated **4.5/5** by 70 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Customerly? Customerly is the first-in-class AI customer service platform for SaaS businesses. We automate support, enhance customer success, and drive engagement with AI, surveys, and email marketing. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 70 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Customerly - **Location**: Letterkenny, Ireland - **Founded**: 2017 ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: Startup: $24mo Live Chat + Unlimited Newsletter and Funnels included up to 2000 contacts. Professional: $87mo Live Chat + Unlimited Newsletter and Funnels included up to 5000 contacts. Video Live Chat Smart Assignment rules In-app Surveys NPS Enterprise: Tailored plans starting at $129mo - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Italian, Spanish - **Available Countries**: China, Germany, Ireland, Japan, United Kingdom, United States ## Features - Activity Dashboard - Alerts/Notifications - Automated Responses - Automated Routing - CRM - Campaign Analytics - Campaign Management - Campaign Scheduling - Chat/Messaging - Chatbot - Code-free Development - Collaboration Tools - Communication Management - Contact Management - Conversion Tracking - Customer Experience Management - Customer History - Customer Segmentation - Customer Support - Customisable Branding - Customisable Templates - Customizable Fields - Data Import/Export - Email Management - Email Marketing - Email Tracking - Event Triggered Actions - Feedback Management - Inbox Management - Knowledge Base Management - Knowledge Management - Language Detection - Lead Management - Live Chat - Marketing Automation - Mobile Access - Mobile Optimization - Offline Form - Proactive Chat - Question Library - Real-time Consumer-facing Chat - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Subscriber Management - Template Management - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing - WYSIWYG Editor ... and 16 more features ## Integrations (3 total) - LeadsBridge - WordPress - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) ## Category - [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software) ## Related Categories - [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software) - [Customer Engagement Software](https://www.capterra.co.uk/directory/30906/customer-engagement/software) - [Lead Generation Software](https://www.capterra.co.uk/directory/30963/lead-generation/software) - [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software) - [Chatbot Software](https://www.capterra.co.uk/directory/32448/chatbot/software) ## Alternatives 1. [Jotform](https://www.capterra.co.uk/software/158456/jotform-4-0) — 4.7/5 (2807 reviews) 2. [Connecteam](https://www.capterra.co.uk/software/153140/connecteam) — 4.6/5 (5082 reviews) 3. [Typeform](https://www.capterra.co.uk/software/137289/typeform) — 4.7/5 (945 reviews) 4. [SurveyMonkey](https://www.capterra.co.uk/software/32728/surveymonkey) — 4.6/5 (10430 reviews) 5. [Mailchimp](https://www.capterra.co.uk/software/110228/mailchimp) — 4.5/5 (17576 reviews) ## Reviews ### "clean cut easy to maneuver" — 4.0/5 > **April D** | *13 January 2025* | Retail | Recommendation rating: 8.0/10 > > **Pros**: customer support, has free version, smooth layout easy to use. > > **Cons**: constantly lags, lacks many features, even for free many things missing offered by other companies. > > i liked it simply because i can customize and have many options in doing so. it was easy to set up with a great interface design i will say if you have a problem their support is there will work with you for solution and ensure everyone is happy ----- ### "Very good for everyday use." — 4.0/5 > **Jeremiah** | *29 December 2024* | Entertainment | Recommendation rating: 8.0/10 > > **Pros**: The live chat functions very well and the UI is easy to get used to. > > **Cons**: Nothing Major to note as no cons are actively present during my usage. > > Overall experience has been satisfactory. ----- ### "How Customerly turbocharges our Automotive Startup" — 4.0/5 > **Riccardo** | *18 March 2024* | Automotive | Recommendation rating: 7.0/10 > > **Pros**: One of the most standout features of Customerly for us has been its seamless integration of live chat and email marketing automation. The platform's user-friendly interface has significantly enhanced our ability to engage with our users in real-time, making the management of support tickets and customer inquiries both efficient and effective. > > **Cons**: The main drawbacks we've noticed with Customerly mostly have to do with user experience and setting up more complex marketing campaigns. When we try to do more with our marketing, like setting up detailed flows, we find that Customerly can get a bit tricky to handle. It feels like you need to jump through a few too many hoops to get things just right. However, it's worth mentioning that, despite these hurdles, everything is still achievable—it just takes a bit more effort and patience. ----- ### "Brilliant customer management" — 5.0/5 > **Pankaj** | *21 May 2024* | Building Materials | Recommendation rating: 10.0/10 > > **Pros**: I like Customerly for it is very user friendly and our customers like it too > > **Cons**: Very rarely do we get any errors while using it. ----- ### "Amazing perfect experience\!" — 5.0/5 > **Sergios** | *28 March 2023* | E-Learning | Recommendation rating: 10.0/10 > > **Pros**: The features that provides are the perfect ones in order to run a SaaS business like ours. Is perfect for client support and also notifying them about new updates and product releases. We love the software\!\! > > **Cons**: Minor aspects are that we would like to make an integration with zapier on our slack channel when we receive a message from a client. But this is super minor. They provider other useful zapier intergations. > > Customerly is helping us to improve our support and also increase our clients engagement satisfaction rate. ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.co.uk/software/173977/customerly?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/173977/customerly) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data