15 years helping British businesses
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What is TUIO?

TUIO is now the #1 rated all-in-one school management system with a new free version to get you started at no cost! Trusted by over 45,000 users from schools, child care centers, and extracurricular programs, we offer a comprehensive solution to automate billing & payments, streamline enrollment & waitlisting, digitize forms & financial reporting, organize student information, collect donations, and ensure real-time communications. Experience our safe, easy-to-use cloud-based software designed to save you 10+ hours a week. With reasonable pricing for advanced features, unlimited support, and now a free version to kickstart your journey, TUIO is your partner in efficiency. Try TUIO today and make the most out of your school management processes!

Who Uses TUIO?

Independent schools, Private Schools, Montessori schools, childcare centers, faith-based schools, before & after school care and other educational organizations in both Canada and the United States.

TUIO Software - The parent portal, and what it looks like setting up a payment for an enrollment. Here shows the parent has a choice which payment plan to pick from what the school's offering, and they are about to add their payment method to confirm & pay, or set it up
TUIO Software - Enabling a program for online registration
TUIO Software - Manage waitlists, review registrations for decision making purposes, and apply filters to view information as needed
TUIO Software - Easily create, edit, and manage forms & fields
TUIO Software - The dashboard, a snapshot of where you are at with payments at all times

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Reviews of TUIO

Average score

Overall
4.6
Ease of Use
4.4
Customer Service
4.8
Features
4.3
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
66%
4
30%
3
3%
1
1%
Dori
Dori
Copyeditor and Proofreader in US
Verified LinkedIn User
Media Production, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Easy to use!

5.0 2 years ago

Pros:

The TUIO interface is really clean and simple, which makes it really easy to navigate (a welcome change from the last payment system which, as I said previously, looked like it was built in 1998 and left that way). When I did run into questions, TUIO got back to me right away and took care of the concern for me immediately, and they were very personable and professional about it.

Cons:

The time I spent looking around and then calling customer service could have been avoided with some simple explanatory text and (potentially) making some options available to users. I would have liked to have the option to choose either the payment plan that was set up for me, OR to pay the fee in one lump sum (note: when I spoke to TUIO about this, they processed the lump sum for me, but being able to do this without a call to customer service would have been nice). Additionally, both my credit card and my bank account are in the TUIO system, yet for this particular payment I was only offered the option of using my bank account. I normally use my credit card for everything in order to take advantage of its perks, so again, just a little explanatory text as to why I didn't have the choice would have been nice. No one likes being left with questions, especially when it comes to our money!

TUIO Payments Response

2 years ago

Thank you for the review Dori, great to hear how you enjoy using the system as a parent! You could contact us directly through the help beacon in your TUIO account anytime you need. The school may only be giving the option for bank account payment on the Tuition only, but if you ask them they may have accommodated you to use credit card (and of course we could have assisted from support). For other payments you should be able to use the credit card and take advantage of those convenience points. You should be able to change payment plan before confirming payment, next year I am sure the school will give that option to select it as parent.

Josh
Business Manager in US
Primary/Secondary Education, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Great automatic payment processing

5.0 2 weeks ago New

Comments: Our organization has been using Tuio for several years now, and everything has been great. No problems. Excellent customer service. Straightforward product. Everything works as it should.

Pros:

Great for processing automatic monthly tuition payments. Simple setup. Affordable fee structure

Cons:

No option for on demand pay option, no partial payment option.

TUIO Payments Response

last week

Thank you for your review, Josh! As an admin you can process payment on demand for any invoice(s). Partial payments automation is in our development roadmap, slated for a future release.

Jake
Co-Teacher Leader in US
Education Management, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Promising but Not There Yet

3.0 2 weeks ago New

Comments: There are some aspects that are not as intuitive as they should be (such as resending an activation email or the fact that an "active" parent does not mean that they are fully onboarded), but setting up payment plans and enrolling students was fairly easy.

Pros:

The onboarding was quite easy and the platform is pretty easy to use.

Cons:

We were devastated to learn that TUIO doesn't allow families to set up multiple payers for an enrollment. For families who have split households or get help from relatives or subsidy programs, etc., this adds an undue burden which feels discriminatory. It might seem like a big deal to the folks at TUIO who have made a promising platform, but the implications for our school culture and relationship with our families are significant.

TUIO Payments Response

last week

Thank you for taking the time to share your feedback Jake. We have always provided support for split households and family members getting help from another payor. TUIO was made to be as inclusive and robust as possible for any school/daycare organization's Tuition Management needs. TUIO provides the flexibility to enroll students under multiple payors who each receive a portal to manage their payments. Parents can change their payment method at any time within a single enrollment, so different family members can set up payment for a given invoice. Regarding the parent onboarding and activation, we just added a new filter option for Parent Account Status so you can filter out active vs inactive parents, and send the appropriate automated notifications.

Robin
Assistant Head of School for Finance and Operations in US
Education Management, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Great Customer Service

5.0 2 weeks ago New

Comments: We are pleased with our partnership with TUIO - from the integration to the day to day operations - they have been with us every step of the way.

Pros:

The TUIO team is very responsive and able to answer or resolve questions within 24 hours if not sooner. They always provide resources to help guide us in the right direction.

Cons:

Some of the reports in TIOU are quite lengthy with lots of fields. It would be nice to be able to streamline the reports option so you can select the fields you need to see.

TUIO Payments Response

last week

Thank you for the detailed review Robin. A custom reports feature is coming with our attendance update that is coming this year.

Billie Jo
Director of Elementary in US
Education Management, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

GREAT COMPANY

5.0 2 weeks ago New

Comments: Overall, we love it and for our needs it works perfectly.

Pros:

The ease of use for both parents and school. It's cost effective. TUIO is very helpful and gets back to me with in the hour during business hours and with in 24 hours after hours.

Cons:

The only things our staff notice, is when we print the application, the subheadings are very light in color. Thats it!

TUIO Payments Response

last week

Thanks for the review Billie Jo! I'm glad you appreciate our service level agreements we have in place for support. I'll take your feedback back to our engineers and I'm sure we can adjust the font to make printing the documents that much better.