--- description: Discover the benefits and disadvantages of Keatext. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Keatext Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [Keatext](/software/173675/keatext) # Keatext Canonical: https://www.capterra.co.uk/software/173675/keatext Page: 1 / 2\ Next: [Next page](https://www.capterra.co.uk/software/173675/keatext?page=2) > Keatext brings the voice of customer and employee into your day-to-day activities to create better people experiences. > > Verdict: Rated **3.8/5** by 19 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Keatext? Keatext is built for CX, marketing, and HR teams to understand large volumes of customer and employee feedback -- think reviews, open-ended surveys, and contact center tickets. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.8/5** | 19 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 3.7/5 | Based on overall reviews | | Features | 3.5/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Keatext - **Location**: Montreal, Canada - **Founded**: 2010 ## Commercial Context - **Starting Price**: US$550.00 - **Pricing model**: (Free Trial) - **Pricing Details**: Pricing ranges from $550/month at the Basic tier for small teams with up to 10,000 records per year, to $999/month at the Pro tier for businesses with up to 20,000 records per year. Custom pricing is available at the Enterprise tier starting at $1650/month for our most advanced solution. Full pricing details available at https://www.keatext.ai/en/pricing/ - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, French - **Available Countries**: Canada, France, United Kingdom, United States ## Features - Activity Dashboard - Ad hoc Query - Ad hoc Reporting - Annotations - Benchmarking - Collaboration Tools - Customer Experience Management - Customer Segmentation - Customisable Dashboard - Customisable Reports - Dashboard - Dashboard Creation - Data Analysis Tools - Data Capture and Transfer - Data Connectors - Data Discovery - Data Import/Export - Data Visualisation - Drag & Drop - Feedback Management - High Volume Processing - Interactive Reports - Language Detection - Mixed Methods Research - Multi-Channel Data Collection - Multiple Data Sources - Negative Feedback Management - Performance Metrics - Predictive Analytics - Process/Workflow Automation - Reporting & Statistics - Reporting/Analytics - Search/Filter - Segmentation - Self-service Analytics - Sentiment Analysis - Survey/Poll Management - Surveys & Feedback - Tagging - Text Analysis - Third-Party Integrations - Trend Analysis - Visual Analytics - Visual Discovery ## Integrations (4 total) - Salesforce Sales Cloud - ServiceNow - SurveyMonkey - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Customer Experience Software](https://www.capterra.co.uk/directory/30671/customer-experience/software) ## Related Categories - [Customer Experience Software](https://www.capterra.co.uk/directory/30671/customer-experience/software) - [Text Mining Software](https://www.capterra.co.uk/directory/30933/text-mining/software) - [Customer Satisfaction Software](https://www.capterra.co.uk/directory/30541/customer-satisfaction/software) - [Qualitative Data Analysis Software](https://www.capterra.co.uk/directory/31297/qualitative-data-analysis/software) - [NPS Software](https://www.capterra.co.uk/directory/32075/nps/software) ## Alternatives 1. [Tableau](https://www.capterra.co.uk/software/77260/tableau) — 4.6/5 (2348 reviews) 2. [OpenText Analytics Cloud](https://www.capterra.co.uk/software/177019/opentext-analytics-suite) — 5.0/5 (1 reviews) 3. [JMP](https://www.capterra.co.uk/software/151815/jmp-statistical-software) — 4.5/5 (53 reviews) 4. [Wolfram Mathematica](https://www.capterra.co.uk/software/171048/wolfram-mathematica) — 4.6/5 (169 reviews) 5. [Looker](https://www.capterra.co.uk/software/169053/looker) — 4.5/5 (282 reviews) ## Reviews ### "We evaluated Keatext during a test period and were very impressed with the results." — 4.0/5 > **Francis** | *27 March 2018* | Recommendation rating: 9.0/10 > > **Pros**: The Keatext interface is clear and easy to use. Keyword groupings and the display of sentiment measurement graphs are useful. > > **Cons**: None. We have not completed the product testing yet. A complementary offer for other data formats would be appreciated. ----- ### "You will like it" — 4.0/5 > **Verified Reviewer** | *19 January 2019* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: I got a chance to use Keatext for a client and I loved it. There are so many ways you can use this tool to get better at marketing. The sky is the limit – literally. Since then, I have recommended this tool to several clients who were struggling to understand their customers and were interested in creating buyer personas. 1. Easy-to-use rather it is fun app that will make you love you work. 2. Great customer support. 3. Let’s you monitor customer sentiments, trends, and more across multiple channels. > > **Cons**: 1. They have blacklisted IPs of several countries which restricts potential clients from accessing their website. Not sure what’s the logic here but if it’s a global tool, everyone should be able to access website. 2. Third-party integration needs more work. > > Definitely recommended if you’re interesting in analyzing text feedback and use it for decision-making. ----- ### "Easy to use" — 3.0/5 > **Verified Reviewer** | *26 March 2018* | Retail > > **Pros**: It's easy to import data and to analyze it, the learning curve is super fast as the software is well built and easy to learn. The team was also there for me if I had questions. I liked that I could be autonomous in a matter of hours. > > **Cons**: The analysis features were not exactly to my liking, and I felt the lexical analysis could use more statistical techniques for large datasets. ----- ### "Perform better to your customers with Keatext" — 4.0/5 > **kerem** | *17 September 2022* | Consumer Goods | Recommendation rating: 9.0/10 > > **Pros**: Keatext is a very powerful tool. It has many functions while performing your customers better with efficient way. Especially comperative analysis helped me a lot. > > **Cons**: Nothing specific, but in this kind of softwares ,users may need additional how to guide videos or documents. > > It was all ok \!\! ----- ### "Good for some use cases, but not for my case" — 5.0/5 > **Sharon** | *22 April 2020* | Management Consulting | Recommendation rating: 5.0/10 > > **Pros**: Power to analyze thousands of text data rows. > > **Cons**: Limitations are so clear. 1) Filter set renews every time I update the data even though the columns are the same in the same order. 2) Cumbersome to add any filters. It would be nice to drag and drop like in Excel pivot table or in Tableau. 3) Its AI is not able to read beyond typos. Making sure the thousands of rows of text data doesn't contain any typo is a burden for its users. 4) Noun = topic, adjective = sentiment -- too binary. What if users express the same idea by saying "reliability is great" and "reliable product"? Shouldn't it be considered the same? But Keatext doesn't know how to do that. 5) Unclear how retraining works. There were 1000 times I wanted to retrain the AI, but there wasn't enough guideline. 6) AI can't read between the lines. It's too single dimensional. Nuance won't be picked up by Keatext. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.uk/software/173675/keatext?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/173675/keatext) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Structured Data