Feedier

Feedier

by Alkaweb

Who Uses Feedier?

Voice Of the Customer market where direct contact is hard and surveys are not working. So mostly: Product Feedback (B2B2C), and Consulting/Agency Feedback (B2B).

What Is Feedier?

Who likes to take a survey? No one. Feedier is a new innovative platform to collect valuable Feedback. Stay leader, turn feedback into growth leverage by making data-driven decisions to improve your services and products.

1. Create highly engaging forms in minutes with your teams.
2. Get more responses through customized messages in your best-performing channels.
3. Empower your data with crossed information from your applications and machine learning
4. Collaborate and take actions

Feedier Details

Alkaweb

https://feedier.com

Founded 2018

Feedier Pricing Overview

Feedier starts at US$30.00/month. Feedier has a free version and offers free trial. See additional pricing details for Feedier below.

Starting Price

US$30.00/month

Free Version

Yes

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Training

In Person

Webinars

Documentation

Support

Business Hours

Online

Feedier Features

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Feedier Reviews

Showing 5 of 118 reviews

Overall
4.7/5
Ease of Use
4.7/5
Customer Service
4.7/5
Features
4.4/5
Value for Money
4.7/5
Ramon H.
CEO
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 20/07/2018

"Fancy looking feedback surveys to engage, give and receive! Love it!!"

Comments: - Receive feedback regarding courses and events -> Improve our services
- Give rewards and let the customer feel well and connected with our brand -> Increase sales
- Receive ratings, testimonals and social media engagement -> Raise brand awareness
- Do everything in one tool -> Save time and money

Pros: - Reward functions to make the customer and ourselves happy: Files, messages (e.g. for sign up details), money or vouchers
- Unintrusive engagement functions after completing the survey: ask for sign up for ones newsletter, ask for a rating on platforms of your choice, ask for social media following, ask for a testimonial
- Completely brandable with own company design at the top tier plan
- Setup a different CNAME for every feedback survey
- How easy it is to set everything up -> just click and choose

Cons: - For some clients, the playful look and feel of the surveys are phenomenal, for others they may be a bit too fancy. I would like to have different templates with cleaner and more professional versions.
- It would be great to have the ability to disable unnecessary extra information like "last question" and "you're the fastest respondent".
- Furthermore, I like to display the ratings and the answers to the feedback surveys on my website in a comprehensive but clean way. At the moment it is only possible to display the overall rating.
I've heard that they are working on each of this cons. After implementation this software will be perfect for my needs!!

  • Reviewer Source 
  • Reviewed on 20/07/2018
Verified Reviewer
Hibernation Mode
Transportation/Trucking/Railroad, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    4/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 05/03/2020

"A great software for review system"

Comments: We used to use Google My Business as main source of feedback which was causing issues for customers. Such as, we would send them a link to GMB then they had to log on and write a review which made feedback response to almost none. With Feedier we can just send an email and they don't have to log into their gmail accounts to write a review.

Pros: Feedier is a great little software to setup a feedback system for any business. The form creation is very easy and support is alright as well. The greatest option is white labeling which makes a business look very professional without those major logo of the software

Cons: There are some limitations on forms which require you to upgrade to a higher plan which can become very expensive for a small business like ours. Again, the current plan works out great for us.

  • Reviewer Source 
  • Reviewed on 05/03/2020
Nefer L.
Marketing Consultant and Front-End Web Developer
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 17/07/2018

"A solid contender in the customer feedback space!"

Comments: I love the survey presentation is professional, mobile-friendly, and customized to use with my clients.

Pros: I love that you can connect a sub-domain to your survey (aka carrier) so you're left with a professional looking domain like survey.acme.com. You have the option of white-labeling the survey to make it look like a custom solution (great for agencies). Feedier integrates into Zapier which opens up many possibilities for alerting team members and stakeholders and recording data. It's incredibly easy to ask happy customers to post a review on a review site like TripAdvisor, Amazon, Google, Facebook, and the list goes on. This one is the best...Feedier gives you the ability to reward your customer AFTER they submit their feedback (so you're not bribing your customers to leave a review) in the form of a voucher, downloadable asset, a coupon, etc.

Cons: There are some parts of the survey I would like to customize but currently don't have the option of altering. The language to describe what certain features do is sometimes hard to understand because they are not written clearly, therefore, it makes it hard to see the value of a feature.

  • Reviewer Source 
  • Reviewed on 17/07/2018
Veronika W.
Online Marketing Specialist
Education Management, 13-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    3/5
  • Ease of Use
    3/5
  • Features & Functionality
    1/5
  • Customer Support
    2/5
  • Value for Money
    2/5
  • Likelihood to Recommend
    2/10
  • Reviewer Source 
  • Reviewed on 20/08/2019

"Unrealiable and Really Buggy Feedback Tool"

Comments: Even after months of using it, we're still running into new bugs and problems there. Our team spent literally endless hours trying to making it work - and we never succeeded fully, because of the tool's bugginess! If you're looking for a tool to gather your feedback with, keep looking. I wouldn't recommend Feedier.

Pros: The idea behind this tool is great - asking for reviews in an interactive, gamified way, and also offering a reward for submitting a survey. We loved that idea and that's why we decided to use Feedier. I also liked the design and many possibilities of sharing the survey.

Cons: We've been struggling with it for months now and it cost us completely immoderate amount of effort and time to make it work. Overall problem is mainly that there were problems with the settings - some of them were missing, in a plenty of cases there was a problem with settings loss, we were also experiencing problems regarding the integration to our WordPress website. At the end, there was a continuos problem with data extraction and that's when we decided to stop using it for good. Also, the support didn't help us much, then they stopped responding at all. What is it good for when you can't access the gathered data???

Vendor Response

by Alkaweb on 21/08/2019

Hi Veronika,

Thanks for the feedback and for your review. As much as I appreciate, I'd like to inform you that we reply to every ticket with care. I don't understand how you could not have received any information.

Regarding the bug, I understand you are frustrated, and we take your feedback seriously. We are working hard on improving the product and removing any bug.

If you ever want to get back to this, just let us know.

Thanks, Baptiste.

  • Reviewer Source 
  • Reviewed on 20/08/2019
Jernej D.
Managing director - Trainer - Financial consultant
Education Management, Self Employed
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 18/01/2019

"Excellent Tool for Collecting Feedbacks"

Comments: I have several financial seminars (https://www.omegafinance.si/blog/shop/) that I need accurate feedback to understand better how participants got my message. It's nice to have a smart system in place which does the hard work for you. It gives me immediate feedback with a lot of insights and suggestions which help me to improve the quality of my training (https://www.omegafinance.si/blog/about-us/).

Pros: The platform is very user-friendly, and the support is excellent. It makes getting feedback enjoyably. For both: creator and the end user. I have never had a chance to get so many feedbacks in such a short time. Extremely useful in practice.

Cons: It took some time to get used to the proper use of different types of questions and to put them in the right sequence. Later I found out that different templates can help me to prepare customised feedback forms for different customers.

  • Reviewer Source 
  • Reviewed on 18/01/2019