Who Uses Wix Answers?

Answers is an innovative customer support platform that gives SMBs and enterprises the tools and flexibility to manage and scale support cost-effectively while consistently boosting customer retention

What Is Wix Answers?

Wix Answers is a modern customer support platform that consolidates all communication channels, both offline and online, into one workspace. Equipped with a real-time automation engine, operational management tools, and knowledge centricity, Answers allows support leaders to efficiently run and scale a support organization. Answers technology removes the need for complex maintenance and R&D, enabling you to move fast as you elevate the customer experience.

Wix Answers Details

Wix

http://www.wix.com/

Founded 2006

See all of your customer interactions in a single timeline—regardless of what channels your conversations started or ended on.
Wix Answers One Inbox gives you an omnichannel ticketing view. Get a unified feed of all support requests from real-time and offline channels: calls, chats, emails, and messaging.
Use Spotter to automate the tedious tasks that need to be done when common support scenarios occur. Spotter tracks real-time events across your entire support platform, then performs specified actions.
Centralize your support management with Control Room. Control Room monitors agent performance across all channels, helps set capacities and limits for agents based on skill or assignment, and decreases spiking wait times.
Set up your help center with ease with Wix Answers. Your help center allows you to provide answers to your customers, support team, and entire company.
Wix Answers video
Play
See all of your customer interactions in a single timeline—regardless of what channels your conversations started or ended on.-thumb
Wix Answers One Inbox gives you an omnichannel ticketing view. Get a unified feed of all support requests from real-time and offline channels: calls, chats, emails, and messaging.-thumb
Use Spotter to automate the tedious tasks that need to be done when common support scenarios occur. Spotter tracks real-time events across your entire support platform, then performs specified actions.-thumb
Centralize your support management with Control Room. Control Room monitors agent performance across all channels, helps set capacities and limits for agents based on skill or assignment, and decreases spiking wait times.-thumb
Set up your help center with ease with Wix Answers. Your help center allows you to provide answers to your customers, support team, and entire company.-thumb

Wix Answers pricing overview

See pricing plans

Wix Answers does not have a free version but does offer a free trial. Wix Answers paid version starts at US$24.00/month.


Starting Price

US$24.00/month See pricing details

Pricing Details

Wix Answers pricing starts at $80.00 per month, per user yearly, for the Unlimited package. Unlimited package includes all support channels in one platform. https://www.wixanswers.com/pricing

Free Version

No

Free Trial

Wix Answers deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)

Deployment

  • Cloud, SaaS, Web-based

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

Wix Answers Features

  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Campaign Management
  • Contact Database
  • Contact Management
  • Customer Database
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Marketing
  • Email Templates
  • Forecasting
  • Interaction Tracking
  • Interaction Tracking
  • Internal Chat Integration
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • Marketing Automation
  • Mobile Access
  • Opportunity Management
  • Pipeline Management
  • Projections
  • Quotes/Estimates
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management
  • Third Party Integrations
  • Workflow Management

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  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Chat/Messaging
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customisable Reports
  • Email Management
  • IVR / Voice Recognition
  • Inbound Call Centre
  • Interaction Tracking
  • Live Chat
  • Manual Dialer
  • Monitoring
  • Multi-Channel Communication
  • Outbound Call Centre
  • Performance Management
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Social Media Integration
  • Third Party Integrations
  • Voice Mail
  • Workflow Management

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  • Complaint Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Customer Service Analytics
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Email Management
  • Email Templates
  • Feedback Management
  • Forms Management
  • Interaction Tracking
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Live Chat
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Prioritisation
  • Quality Assurance
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Routing
  • SSL Security
  • Self Service Portal
  • Social Media Integration
  • Social Media Monitoring
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  • Email Management
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  • Live Chat
  • Monitoring
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  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Negative Feedback Management
  • Predictive Analytics
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Search/Filter
  • Sentiment Analysis
  • Social Media Integration
  • Survey/Poll Management
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  • Text Analysis
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Wix Answers Reviews for UK Users

Read all reviews

Overall rating

4.6/5

Average score

Ease of Use 4.6
Customer Service 4.6
Features 4.1
Value for Money 4.3

Review software

Share your experiences with other software buyers.

Write a Review!
Jainai J.
Chief Executive Artist
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 12/06/2018

"Very handy for the many facets of my business, Was easy to learn and navigate for the most part."

Comments: Easy for clients to use, and for me to add articles.

Pros: Clients seem to be able to find answers more easily. At least the ones who are not too lazy and inconsiderate: willing to bother me instead of finding the answers themselves.

Cons: Main con: Much TOO pricey for the lowest level use /just one user. It feels more fitting if the price was halved for sole proprietors with no employees (for the knowledge base with no ads and custom url). The cost for the higher levels/ more employees, is understandable though. Nitpicky thing: the "popular articles" was too out the way to find. Actually forgot how to find it twice.

  • Reviewer Source 
  • Reviewed on 12/06/2018
Charissa W.
Head of Happiness
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 24/04/2018

"Fantastic platform with so much potential!"

Pros: With Wix Answers we were able to quickly and confidently get set up without any fuss. There's no complicated triggers or automations, and customizing the platform to our needs and brand was so easy - no developers or engineering background needed! Their own customer support is also second to none. The interface itself is quite intuitive, and easily managed between multiple languages and agents. The analytics have given us a whole new way to learn what our customers need, and why they're reaching out. Content is easy to maintain, and everything is fully linked and integrated right down to the translations in our help centre and saved replies.

Cons: There are only two cons we've found so far:
1. The platform is quite new, so there are still features that are in development and not quite ready, or missing all together (when comparing to other platforms). For example auto detection and removal of spam/automatic replies, or in depth statistics and reporting via Agent.
2. Learning and setting up the platform wasn't tricky, but did require a fair amount of trial and error. The help centre content that Wix provides covers the basics, but could be a bit more in depth allowing users to really understand how to use the features available.

  • Reviewer Source 
  • Reviewed on 24/04/2018
Verified Reviewer
Sales Engineer
Mechanical or Industrial Engineering, Self Employed
Used the Software for: 1+ year
  • Overall Rating
    3 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    2 /5
  • Customer Support
    2 /5
  • Value for Money
    2 /5
  • Likelihood to Recommend
    4/10
  • Reviewer Source 
  • Reviewed on 19/11/2018

"Help is pretty slow"

Comments: Subpar.

Pros: Good to get help when it's needed, and decent community.

Cons: Hard to get help, can't make a phone call, often have a hard time getting people to actually answer your questions instead of giving canned answers that can easily be found in the FAQ.

  • Reviewer Source 
  • Reviewed on 19/11/2018
Verified Reviewer
Education Manager
Internet, 201-500 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 24/04/2018

"I love the fact that it's easy to use, easy to update and publish articles, and easy to configure."

Comments: We can easily configure and customize CSS and add customized scripts. We utilize the two-level hierarchy, category > article, instead of having to use the three-level hierarchy like Zendesk (category > subcategory > article). Adding users with permissions is great.

Pros: I like the fact that I can create standalone articles (without appearing in the tree). I also like the fact that I can update and article and keep it in draft mode, while the original article still appears on the site (until I am ready to make the change).
As for setting up the site, it was real easy. It was easy to configure the CSS and brand it to look like our own site. Adding custom code (JavaScript, etc.) is very easy as well.

Cons: I would like the option to tag users within an article, so the Product Managers can review an article that I wrote, and when they write comments, I would be notified (so I can go in and make changes).

  • Reviewer Source 
  • Reviewed on 24/04/2018
Avi C.
UX and Technical Writer
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    3 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 29/04/2018

"Sharing knowledge with our customers and team members has never been easier!"

Pros: Thanks to a streamlined and user-friendly interface and advanced customization options, documenting and sharing knowledge with our customers has never been easier. Wix Answers packs a lot of features into a sleek and elegant product that can be used by virtually anyone to create visually stunning articles with great visibility in search engines.

Cons: Some pretty basic functionalities are still missing such as a content collaboration with in-line comments, table editing options, and the ability to customize URL page slugs.

  • Reviewer Source 
  • Reviewed on 29/04/2018