Who Uses This Software?

Wix Answers was made to be used by businesses of any size. Its a scalable solution with a number of features that you can pick and choose according to your business needs.

Average Ratings

19 reviews
  • Overall 4.6 / 5
  • Ease of Use 4.6 / 5
  • Customer Service 4.5 / 5
  • Features 4.2 / 5
  • Value for Money 4.3 / 5

Product Details

  • Starting Price US$16.00/month
  • Pricing Details One flat price per product. Get unlimited access to every single feature.
  • Free Version No
  • Free Trial Yes
  • Deployment Cloud, SaaS, Web
  • Training In Person
    Live Online
    Documentation
  • Support 24/7 (Live Rep)

Vendor Details

  • Wix Answers
  • https://www.wixanswers.com/

About Wix Answers

WixAnswers.com is an in-house customer support software developed by Wix.com to support its 160 million users. With live chat, a help center, ticketing system, and built-in call center, youll have all the tools you need to support your customers and your business.

Wix Answers Features

Vendor has not completed this information.
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Data Collection
  • Predictive Analytics
  • Sentiment Analysis
  • Survey/Poll Management
  • Text Analysis
Vendor has not completed this information.
  • Alerts / Escalation
  • Appointment Management
  • Call Centre Management
  • Email Management
  • Knowledge Base
  • Live Chat
  • Performance Metrics
  • Queue Management
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Virtual Assistant
  • Workflow Management
  • Alerts / Escalation
  • Automated Routing
  • Customisable Branding
  • Document Storage
  • Email Integration
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket Management
  • Assignment Management
  • Dashboard
  • Escalation Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Project Management
  • Recurring Issues
  • Task Management
  • Cataloguing/Categorisation
  • Collaboration
  • Content Management
  • Decision Tree
  • Discussion Boards
  • Full Text Search
  • Knowledge Base Management
  • Self Service Portal
  • Canned Responses
  • Customisable Branding
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking
Vendor has not completed this information.
  • CMDB
  • Change Management
  • IT Asset Management
  • Incident Management
  • Knowledge Base
  • Mobile Access
  • Procurement Management
  • Remote Control
  • SLA Management
  • Self Service Portal

Wix Answers Most Helpful Reviews

Fantastic platform with so much potential!

Reviewed on 24/04/2018
Charissa W.
Head of Happiness
Used the Software for: 1-5 months
Reviewer Source 
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: With Wix Answers we were able to quickly and confidently get set up without any fuss. There's no complicated triggers or automations, and customizing the platform to our needs and brand was so easy - no developers or engineering background needed! Their own customer support is also second to none. The interface itself is quite intuitive, and easily managed between multiple languages and agents. The analytics have given us a whole new way to learn what our customers need, and why they're reaching out. Content is easy to maintain, and everything is fully linked and integrated right down to the translations in our help centre and saved replies.

Cons: There are only two cons we've found so far:
1. The platform is quite new, so there are still features that are in development and not quite ready, or missing all together (when comparing to other platforms). For example auto detection and removal of spam/automatic replies, or in depth statistics and reporting via Agent.
2. Learning and setting up the platform wasn't tricky, but did require a fair amount of trial and error. The help centre content that Wix provides covers the basics, but could be a bit more in depth allowing users to really understand how to use the features available.

I love the fact that it's easy to use, easy to update and publish articles, and easy to configure.

Reviewed on 24/04/2018
Verified Reviewer
Education Manager
Internet, 201-500 Employees
Used the Software for: 6-12 months
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We can easily configure and customize CSS and add customized scripts. We utilize the two-level hierarchy, category > article, instead of having to use the three-level hierarchy like Zendesk (category > subcategory > article). Adding users with permissions is great.

Pros: I like the fact that I can create standalone articles (without appearing in the tree). I also like the fact that I can update and article and keep it in draft mode, while the original article still appears on the site (until I am ready to make the change).
As for setting up the site, it was real easy. It was easy to configure the CSS and brand it to look like our own site. Adding custom code (JavaScript, etc.) is very easy as well.

Cons: I would like the option to tag users within an article, so the Product Managers can review an article that I wrote, and when they write comments, I would be notified (so I can go in and make changes).

Sharing knowledge with our customers and team members has never been easier!

Reviewed on 29/04/2018
Avi C.
UX and Technical Writer
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Thanks to a streamlined and user-friendly interface and advanced customization options, documenting and sharing knowledge with our customers has never been easier. Wix Answers packs a lot of features into a sleek and elegant product that can be used by virtually anyone to create visually stunning articles with great visibility in search engines.

Cons: Some pretty basic functionalities are still missing such as a content collaboration with in-line comments, table editing options, and the ability to customize URL page slugs.

Build a great site using WIX

Reviewed on 11/12/2018
Verified Reviewer
Customer Service
Telecommunications, 501-1,000 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: This site is easy to use and affordable. I love using this site because the features are amazing. I can create an amazing website in hours without having any issues.

Pros: This product has allowed me to share information with co-workers and customers in an easy way. One great thing I love about this product is that it is absolutly free. Wix was very easy for me to use and build. Anytime I needed help I was able to contact the customer service department and get the help I needed.

Cons: Using the blog feature should be upgraded so you can add or tag someone in the post. Sometimes this site experience a lag and is slow loading information.

Great value and very easy to use interface. Great for beginners

Reviewed on 01/06/2018
Colin W.
Owner
Recreational Facilities & Services, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source 
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Easy to use and very affordable.

Pros: I built my first website with WIX and when I hit roadblocks their extremely easy to use database of help topics made getting over them easy. I built a very attractive and functional website without any major issues and support has been great.

Cons: The blog component of their product leaves a lot to be desired and has a long ways to go to rival wordpress. The design interface can be a bit clunky and slow from time to time.

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