Who Uses This Software?

Cloud-based platform that helps restaurants of all sizes manage reservations, waitlists, table bookings, guests' information, visit history, seating options, recommendations, accounts and more.

Average Ratings

28 reviews
  • Overall 4.5 / 5
  • Ease of Use 5 / 5
  • Customer Service 4.5 / 5
  • Features 4.5 / 5
  • Value for Money 4.5 / 5

Product Details

  • Free Version No
  • Free Trial No
  • Deployment Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training Live Online
    Webinars
    Documentation
  • Support 24/7 (Live Rep)
    Online

Vendor Details

  • OpenTable
  • https://restaurant.opentable.com/
  • Founded 1998

About OpenTable for Restaurants

Restaurant reservation management platform that helps users manage waitlists, table bookings, guests' visit history, accounts & more.

OpenTable for Restaurants Features

  • Activities Booking
  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Promotions Management
  • Rate Management
  • Room Booking Management
  • Third Party Booking
  • Billing & Invoicing
  • Built-in Accounting
  • Employee Management
  • Inventory Management
  • Kitchen Management
  • Menu Management
  • Point of Sale (POS)
  • Reporting/Analytics
  • Reservations Management
  • Table Management
  • Wait List Management

OpenTable for Restaurants Most Helpful Reviews

Great to make online reservations

Reviewed on 13/02/2019
Verified Reviewer
Senior Manager, Global Experiences
Marketing & Advertising, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Overall OpenTable is a great tool to make online reservations; however, I do feel that they need to make some improvements especially regarding the reward program to make it more appealing.

Pros: I use OpenTable almost on a daily basis to make reservations for both business and personal lunches or dinners. It is very easy to use and you can book a table at a restaurant within minutes. I like that you can search restaurants by neighborhood but also by cuisine and price range. It is also very easy to cancel or modify a reservation. The app is also very convenient for any on the go need.

Cons: Their reward program is not appealing. The VIP status doesn't grant you anything. I wish they would design a program where VIP members get preferred seating, timing etc. Moreover, after you collect a certain amount of points, you get a voucher towards a future reservation; however I noticed that the selection of restaurants that accept the voucher is extremely limited. Additionally, not all restaurants are listed on OpenTable, which sometimes is not ideal

OpenTable is a great resource for keeping managing restaurant reservations

Reviewed on 19/10/2018
Ashley M.
Consultant
Restaurants, 13-50 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: My in-laws own a restaurant and I often help them from a technology and operations perspective. They had trouble managing their reservations. They only open for dinner, and they would spend a lot of time every day listening to Voicemail reservations, trying to get parties back on the phone to confirm, and trying to manage cancellations vs. openings with an antiquated system. When I suggested OpenTable I did not realize all of the problems I would be solving for them. OpenTable brings reservation systems into the 21st century, and allows patrons an easy way to make, change, and cancel restaurant reservations with the click of a button. For the restaurant owner or manager, it saves all of the time you use to need for follow-up, and all of the administrative management needed to handle cancellations and book optimal service volume.

Cons: There is nothing that I do not like about OpenTable for business. It has brought a lot of value to our team, and has become a major asset that we rely on to book reservations. Patrons are as happy with OpenTable as we have been in the decision to start taking reservations through them.

Best SW for restaurant bookings

Reviewed on 13/09/2018
Robert T.
Sales & Marketing Manager
Hospitality, 51-200 Employees
Used the Software for: 6-12 months
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Excellent product with whom we hope to be happy for many many years to come...

Pros: As we have 2 restaurants in our company, we are always looking new ways to promote them and to have less empty seats for lunch or dinner. We have found about OpenTable online, and we contacted them several years back. At that time they were only U.S. based, but last year when they spreader their network in Europe, we were the first company in our country that signed the contract with OpenTable.
Their training staff was great, introducing the system and training our staff.
As were the first users, we believe that we gain enough advantage for the time being and the fact that we were the first helped us to increase the business in our restaurant - times four....

Cons: In this part we would say the fees, but the fees are ridiculously small, we counted that we are spending or giving 2,5-3% of our revenue to OT, which is really small when you count the fact that any mediator would ask for 10%...

A must have for any serious restaurant looking to grow their business

Reviewed on 28/10/2018
Charles K.
Director of Sales
Hospitality, 10,001+ Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I used OpenTable in a previous position and it was invaluable for driving new customers and for making the reservations experience more enjoyable for customers. With a little upfront time, it was well worth the effort and investment.

Pros: OpenTable's best features are its ease of use and widespread acceptance across the customer base. Are there better restaurant platforms out there? Maybe. But customers want OpenTable, so you would be missing a major opportunity by not using their software.

Cons: The only negative is with the amount of restaurants already on the platform, it can be difficult for your restaurant to stand out. If a customer is specifically seeking your restaurant, then it's not a problem. But if they are searching 'Italian restaurants in Palm Beach', are they really going to take the time to visit your listing on page 4? Probably not.

Convenient, easy to use but minimal rewards and missing restaurants

Reviewed on 26/09/2018
Verified Reviewer
Lecturer, Researcher
Higher Education, 5,001-10,000 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I use OpenTable weekly to book restaurant reservations. I love that the app is easily accessible. I have had issues with needing to book two locations within a 2.5 hr timeframe... the software does not allow this, which is inconvenient, as some of us need to use two accounts to meet our needs.

Pros: Convenient, especially with the app on mobile devices. Love the different search options (name of restaurant, location, type of food). Like that there is a reward component.

Cons: Missing a tier system! I want to be rewarded to designated as "special" for all my points... not just claim a gift card that I will use and then never see again. There should be a designation that gives frequent restaurant attendees not just point to claim and then disappear, but also to get special seating or VIP treatment in some method. Also, some restaurants do not participate in Open Table... either very private ones or certain locations for chains... inconsistent. Perhaps if Open Table offered benefits beyond the same platform for reservations, more restaurants would participate.

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