15 years helping British businesses
choose better software

What is Kommunicate?

The way customer conversations and support are happening is broken, redundant, and time and cost-inefficient. And Kommunicate aims to correct it. Kommunicate is a human + bot hybrid customer support software for proactive, real-time, and personalized support.

The amount of customer service queries is ever increasing. That is why AI becomes extremely important. With chatbots, businesses can serve their customers effectively without spending vast amounts of time, resources, and workforce.

Who Uses Kommunicate?

Businesses looking for customer support software belonging to industry verticals such as BFSI, on-demand services, travel and hospitality, e-commerce, ed-tech, SaaS, and telecom.

Kommunicate Software - One Dashboard for tracking all conversations across platforms
Kommunicate Software - Integration with Dialogflow, AWS, IBM Watson or any of your existing chatbot solution
Kommunicate Software - Simple and easy chatbot builder. Train your bot according to your needs. No experience of coding required.
Kommunicate Software - Integrations with all major platforms for Omnichannel presence

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Reviews of Kommunicate

Average score

Overall
4.6
Ease of Use
4.6
Customer Service
4.7
Features
4.4
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
69%
4
26%
3
2%
1
2%
María del Pilar
María del Pilar
Full Stack developer in US
Verified LinkedIn User
Computer Software, 11–50 Employees
Used the Software for: Free Trial
Reviewer Source

Saved my school project.

5.0 3 years ago

Comments: We were using Amazon Lex and Lambda to create our chatbot, but then we realized we had no idea how to link it to our frontend, this is where Kommunicate came to save us with a beautiful and highly customizable interface for our chatbot.
The option to add FAQs in such an easy way opened a variety of possibilities for what we could do with our chatbot.

Pros:

It is incredibly easy to use, interactive, with a beautiful UI and amazing customer service. I was using kommunicate with Amazon Lex for a school project, and to be honest, the AWS's documentation, in general, is terrible, which brought us a lot of issues that could have destroyed our project. We asked for help from the kommunicate team and they immediately contacted us to set up a zoom call and help us out. They ended up solving most of our issues, both by helping us with Amazon Lex and by using kommunicate tools.

Cons:

There wasn't anything I didn't like. Everything was amazing

Gabriel
AI Developer in Costa Rica
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Kommunicate

5.0 8 months ago

Comments: I have used Kommunicate to integrate a dialogflow bot with facebook and whatsapp. It took me weeks to find out a solution and most of them were very outdated and involved multiple APIs.

Pros:

The ease of use and the constant upgrades. It was very easy to integrate dialogflow, whatsapp and facebook to this platform. I could not find any other solution in the market with that ease of integration when it came to dialogflow. Documentation is very clear and customer support is helpful when providing documentation.

Cons:

Sometimes customer support does not understand requests right away, you have to provide several screenshots of the problem.

Jeremy
CEO in Singapore
Financial Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Promises vs reality

1.0 3 years ago

Comments: The core functionality doesn't work despite all their promises.
My experience with Applozic / Kommunicate started well and then I was progressively more and more disappointed.
Simply put - the software doesn't do what it says it will do. We had issues with the web dashboard not showing the same conversations as the mobile app version. With chat histories not showing. With assigned chats not appearing in the assigned conversations tab. With documentation not being up to date for integrations.
We started on the free and were about to progress up to paid plans, but if the core functionality doesn't work then why would we?
The whole experience is disappointing, especially after we spent a lot of development time on our side getting things right. It was then further soured with the attitude of the [SENSITIVE CONTENT HIDDEN]. Very curt and non customer friendly, despite being the opposite at the start in his early days. And then his staff's willingness to help and customer support were very poor to match.
I wished things would have worked out, but this is not a company I would recommend.

Pros:

Basic agent to customer chat originally worked fine.

Cons:

The fact that core things didn't work. It was always a struggle.

Yasiru
Yasiru
DevOps Engineer in Sri Lanka
Verified LinkedIn User
Computer Software, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Best Chatbot Management tool.

4.0 5 years ago

Comments: Overall Experience is really good. There were no any simple way to integrate the chatbots created using dialogflow. But after discovering Kommunicate all the integration and session management stuff became very easy and stable. So they have solved a huge problem and made chatbot management process very easy and stable.

Pros:

Kommunicate provides easy ways to manage your chatbots. It provides easy chatbot integration methods to integrate your chatbot to web , android and iOS. After integrating your chatbot it helps you to manage your chatbot. User session management is nicely done by Kommunicate where we can see the history of conversations with users very clearly. Also we can get the user details from Pre Lead Collections where user is prompt to add details before starting the conversation. And also the Dialogflow integration also works flawlessly.

Cons:

So far I have no issue with Kommunicate. It provides all the features I needed from a chatbot management tool with ease.

Verified Reviewer
Verified LinkedIn User
Internet, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

The best AI chat

5.0 4 years ago

Comments: The software and the support team works like a charm! They deliver everything we need to run a chat powered by AI.

Pros:

Integration with Google Dialogflow and bot assignement.

Cons:

The reports are simple, but the team help creating what we need, it's not a real cons.