--- description: Discover the benefits and disadvantages of ManageEngine ADSelfService Plus. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ManageEngine ADSelfService Plus Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Password Management Software](/directory/30923/password-management/software) > [ManageEngine ADSelfService Plus](/software/172556/adselfservice-plus) # ManageEngine ADSelfService Plus Canonical: https://www.capterra.co.uk/software/172556/adselfservice-plus Page: 1 / 4\ Next: [Next page](https://www.capterra.co.uk/software/172556/adselfservice-plus?page=2) > ADSelfService Plus is an identity security solution that provides adaptive MFA, one-click SSO, and password self-service capabilities. > > Verdict: Rated **4.6/5** by 63 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ManageEngine ADSelfService Plus? Organizations from any industry (government, healthcare, education, banking, IT, etc.) looking to implement MFA, SSO, or SSPR services in an AD-based IT environment. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 63 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: US$595.00 - **Pricing model**: Other (Free version available) (Free Trial) - **Pricing Details**: ADSelfService Plus is licensed based on the number of domain users. Our product is completely free for 50 domain users. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Danish, Dutch, English, Finnish, French, German, Hebrew, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish - **Available Countries**: Albania, American Samoa, Andorra, Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Barbados, Belarus, Belgium, Belize, Bermuda, Bolivia, Bosnia & Herzegovina, Brazil, British Virgin Islands and 125 more ## Features - Access Control - Access Controls/Permissions - Access Management - Alerts/Notifications - Application Security - Audit Trail - Compliance Management - Credential Management - Mobile Access - Mobile Authentication - Multi-Factor Authentication - Password Database - Password Generator - Password Management - Password Synchronisation - Policy Management - Reporting/Analytics - Self Service Portal - Single Sign On - Two-Factor Authentication - User Management ## Integrations (38 total) - 15Five - ADP Workforce Now - Aha\! - AppDynamics - ArcGIS - Assembla - AssetSonar - Bamboo - BambooHR - BigPanda - Blackboard - Dynamics 365 - Formstack Forms - Freshdesk - Freshservice ... and 23 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Password Management Software](https://www.capterra.co.uk/directory/30923/password-management/software) ## Related Categories - [Remote Work Software](https://www.capterra.co.uk/directory/31855/remote-work/software) - [Password Management Software](https://www.capterra.co.uk/directory/30923/password-management/software) - [Authentication Software](https://www.capterra.co.uk/directory/31218/authentication/software) - [Single Sign On Software](https://www.capterra.co.uk/directory/31331/single-sign-on/software) - [Self-Service Password Reset (SSPR) Software](https://www.capterra.co.uk/directory/32936/self-service-password-reset-%28sspr%29/software) ## Alternatives 1. [ManageEngine AD360](https://www.capterra.co.uk/software/1036382/manageengine-ad360) — 4.6/5 (35 reviews) 2. [FastPass SSPR](https://www.capterra.co.uk/software/1027472/fastpass) — 4.8/5 (13 reviews) 3. [Rippling](https://www.capterra.co.uk/software/172127/rippling) — 4.9/5 (4885 reviews) 4. [Imprivata OneSign](https://www.capterra.co.uk/software/131085/onesign-fastpass) — 4.8/5 (20 reviews) 5. [Cisco Duo](https://www.capterra.co.uk/software/153202/duo-security) — 4.7/5 (548 reviews) ## Reviews ### "Invaluable tool" — 5.0/5 > **jayde** | *23 June 2026* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: The product has a great interface and is very easy to navigate around, it comes in very useful when trying to trace a password lockouts and when do our monthly user audits. The support team are also very helpful with great communication lines and they are very security conscious and fast to fix any bugs and issues with new releases, its a great product and great value for money. > > **Cons**: There could be a little bit more detail when trying to diagnose a password lockout which could include an precise location > > Its been a really helpful tool and one we have relied on for some time now, the support is great and always ready to help, the annual renewal reminders are also very useful, its been great experience all round. ----- ### "ADSelfService Plus - Password Reset, biggest Pro" — 4.0/5 > **Torie** | *27 August 2026* | Hospitality | Recommendation rating: 7.0/10 > > **Pros**: The biggest benefit for us has been the self-service account unlock and password reset functionality. Giving users the ability to handle these issues themselves has helped reduce the number of password reset and account lockout tickets coming into IT, which has made a noticeable difference for our team. > > **Cons**: The support articles can be somewhat difficult to find and sometimes lining up schedules with the support team can also be difficult. > > ADSelfService Plus has worked well for what we need it to do. The platform is fairly straightforward to use, and when we have run into issues, their support team has been easy to reach and generally helpful. We have also had good luck with their support documentation when we need to look something up on our own. ----- ### "Manage Engine ADSelf Service Review" — 4.0/5 > **Landon** | *23 June 2026* | Government Administration | Recommendation rating: 8.0/10 > > **Pros**: It was very budget friendly compared to other products. It allows for a lot of customization which is nice. > > **Cons**: With a lot of customization, it can sometimes be buggy and hard to find what you are looking for at times. > > I think it's been a positive experience and we have been using it for desktop logins for a couple of years now. ----- ### "Excellent product for password self-management" — 5.0/5 > **Gerald M.** | *21 September 2026* | Banking | Recommendation rating: 10.0/10 > > **Pros**: User agility \& self-service simplicity: End users can easily reset forgotten passwords or unlock their own accounts in seconds directly from their Windows, macOS, or Linux login screens, mobile app, or web portal—eliminating helpdesk reliance and downtime. Streamlined IT administration: Configuring self-service policies, password complexity rules, and multi-factor authentication (MFA) methods (push notifications, TOTP, SMS) is straightforward and easy for IT administrators to manage at scale. Comprehensive reporting: Built-in audit reports—such as Reset Password Audit, Account Unlock Audit, and Password Expiry Delivery reports—provide instant, actionable visibility into self-service trends and user enrollment status. Simplified incident investigations: Detailed logs tracking reset attempts, client IP addresses, device names, and verification statuses make it quick and transparent to investigate suspicious lockout patterns or security incidents. > > **Cons**: Initial enrollment drive: Getting 100% user adoption and credential registration (MFA setup) across a large workforce requires proactive communication and policy enforcement. Endpoint agent deployment: Deploying and maintaining logon screen agents across varied operating systems or remote VPN users occasionally requires initial troubleshooting and policy testing. Customization limits: While the administrative backend is rich in features, customizing the visual design of the end-user self-service portal and specific notification templates can feel somewhat rigid. > > ManageEngine ADSelfService Plus is a highly efficient identity management solution that delivers immediate value by decentralizing routine password management. Providing employees with a fast, agile way to unlock their accounts and reset passwords independently eliminates up to 80% of routine helpdesk tickets. On the backend, administration is intuitive, and the depth of built-in reporting makes audit preparation and security investigations seamless for IT operations. ----- ### "A Reliable Password Self-Service Solution" — 5.0/5 > **Jasim** | *24 June 2026* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: What I like most about AD Self-Service Plus is its ability to let users securely reset passwords and unlock accounts without contacting the IT helpdesk, which significantly reduces the support team's workload. It also helps to enforce strong password policies while the user resets their password and sends the expiry notification to the users when their password is about to expire. > > **Cons**: One limitation I noticed is that when adding a domain, AD Self-Service Plus requires the domain controller hostname rather than allowing the use of a domain controller IP address. This can cause configuration issues in environments where DNS is misconfigured, or hostname resolution from the AD Self-Service Plus server is not working correctly. > > My experience with AD Self-Service Plus is positive. The product is easy to deploy, offers effective self-service password reset, MFA, and account unlock features, and helps to reduce the IT helpdesk team's workload significantly, which also improves user productivity. ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.co.uk/software/172556/adselfservice-plus?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/172556/adselfservice-plus) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data