--- description: Discover the benefits and disadvantages of Health Cloud. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Health Cloud Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Healthcare CRM Software](/directory/30976/healthcare-crm/software) > [Health Cloud](/software/172299/health-cloud) # Health Cloud Canonical: https://www.capterra.co.uk/software/172299/health-cloud Page: 1 / 4\ Next: [Next page](https://www.capterra.co.uk/software/172299/health-cloud?page=2) > Health Cloud is a HIPAA-compliant tool that helps healthcare providers \& payers streamline relationships and personalize patient care. > > Verdict: Rated **4.4/5** by 62 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Health Cloud? It is designed for healthcare providers, payers, public health agencies, and life sciences organizations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 62 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Salesforce - **Location**: San Francisco, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: US$350.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - 21 CFR Part 11 Compliance - Activity Dashboard - Appointment Management - Appointment Scheduling - Billing & Invoicing - Campaign Management - Care Plan Management - Case Management - Claims Management - Client Portal - Commission Management - Confirmations/Reminders - Contact Management - Data Import/Export - Document Management - EMR/EHR - Electronic Data Capture - Electronic Payments - Electronic Signature - Email Management - Financial Management - For Medical Purposes - Forms Management - Goal Setting/Tracking - Insurance Policy Management - Inventory Management - Inventory Optimisation - Inventory Tracking - Lead Management - Medical Billing - Medical History Records - Mobile Access - Multi-Location - Order Management - Out-Patient Management - Patient Management - Patient Portal - Physician Management - Pipeline Management - Product Identification - Purchase Order Management - Purchasing & Receiving - Reminders - Reporting & Statistics - Reporting/Analytics - SMS Messaging - Scheduling - Task Management - Treatment Planning - Workflow Management ... and 28 more features ## Integrations (1 total) - Tableau ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Healthcare CRM Software](https://www.capterra.co.uk/directory/30976/healthcare-crm/software) ## Related Categories - [Healthcare CRM Software](https://www.capterra.co.uk/directory/30976/healthcare-crm/software) - [Patient Management Software](https://www.capterra.co.uk/directory/30780/patient-management/software) - [Patient Engagement Software](https://www.capterra.co.uk/directory/31085/patient-engagement/software) - [Patient Case Management Software](https://www.capterra.co.uk/directory/30590/patient-case-management/software) - [Clinical Trial Management Software](https://www.capterra.co.uk/directory/10035/clinical-trial-management/software) ## Alternatives 1. [Pabau](https://www.capterra.co.uk/software/140062/pabau-crm) — 4.7/5 (647 reviews) 2. [Carepatron](https://www.capterra.co.uk/software/195467/care-patron) — 4.4/5 (858 reviews) 3. [Jane](https://www.capterra.co.uk/software/178984/jane-app) — 4.8/5 (534 reviews) 4. [BestoSys](https://www.capterra.co.uk/software/144398/bestosys) — 4.8/5 (293 reviews) 5. [Epic](https://www.capterra.co.uk/software/122278/epiccare-emr) — 4.4/5 (455 reviews) ## Reviews ### "Streamlined Patient Management with Room to Improve" — 5.0/5 > **Hameeda** | *13 March 2026* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: Easy to navigate, strong patient‑management features, and smooth integration across Salesforce tools. > > **Cons**: Customisation can be time‑consuming, reporting feels limited without add‑ons, and occasional bugs slow workflows. > > Health Cloud provides a reliable way to manage patient information and streamline daily tasks. It integrates well with other Salesforce tools, but setup and customisation can take time, and occasional bugs interrupt otherwise smooth workflows. ----- ### "Powerful patient data and care coordination hub with a steep learning curve." — 5.0/5 > **Pradip** | *12 July 2026* | Hospital & Health Care | Recommendation rating: 8.0/10 > > **Pros**: The platform is outstanding for patient records and comprehensive data management. It allows for seamless agency collaboration across different care teams, and the custom reporting capabilities are incredibly powerful once set up. Customer support is also very responsive. > > **Cons**: The initial ease of use is tough due to a very steep learning curve for non-technical healthcare staff. It requires extensive customization, meaning the overall value for money can feel low during the early implementation stages. > > Salesforce Health Cloud is a highly robust system for centralizing patient data and coordinating care across teams. It offers unmatched data depth and reporting capabilities, though getting the most out of it requires a significant time investment in setup and training. ----- ### "EXCELLENT .." — 5.0/5 > **eldho** | *27 May 2026* | Electrical/Electronic Manufacturing | Recommendation rating: 10.0/10 > > **Pros**: It aggregates clinical and non-clinical data from EHRs, insurance systems, and wearables into one place > > **Cons**: Setting up the platform requires highly specialized Salesforce administrators. Moving from a legacy system to Health Cloud often takes months of development. > > Users love the 360-degree view of patient data. It successfully aggregates medical histories, communication logs, and social determinants of health into one dashboard. ----- ### "Excellent platform for HealthCare providers" — 5.0/5 > **Soundararajan** | *14 April 2026* | Hospital & Health Care | Recommendation rating: 7.0/10 > > **Pros**: Salesforce health cloud(SFHC) platform is an excellent application which provides 360-degree view of each customer. From clinical data and appointment histories to communication preferences and social determinants, everything is easily accessible in one intuitive interface. We use SFHC extensively in our org to capture customer details, funding, careplan, workorder, schedules, service resources. > > **Cons**: What I liked least about Health Cloud is the implementation complexity and cost. At times the application is very slow > > Overall our org is very happy in implementing SFHC to replace one of the legacy health care application. It provides opportunity to integrate with various modern applications such as D365 for billing, Successfactors for onboarding etc., ----- ### "A Robust Healthcare Platform with Strong Capabilities and a Few Hurdles" — 4.0/5 > **Leslie** | *5 August 2026* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: What stood out most to me about Health Cloud was how well it brings everything together. The Patient 360 view is a real highlight—it gives you a complete picture of each patient's history and interactions without having to jump between screens. It also connects smoothly with other Salesforce tools, and the reporting and customization options are quite powerful. Once you get it properly configured, it becomes an incredibly useful asset for any care team. > > **Cons**: The initial setup, though, is no small task. Integrating it with our existing systems and moving over large volumes of data took considerable effort. Some of the customization options assume a fair amount of technical know-how, and there's a noticeable learning curve for new team members. I also found that performance can lag occasionally when dealing with very large patient files. > > On the whole, I’ve been quite satisfied with Salesforce Health Cloud. It’s a dependable, feature-rich platform that makes it much easier to keep patient information organized and to manage day-to-day operations. Getting it up and running does require time and careful planning, but the payoff in the long run has been well worth it. I’d definitely recommend it to healthcare organizations that want a scalable solution—especially those already working within the Salesforce ecosystem. ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.co.uk/software/172299/health-cloud?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/172299/health-cloud) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nb | | | pl | | | pt | | | pt-PT | | | tr | | ----- ## Structured Data