--- description: Discover the benefits and disadvantages of Health Cloud. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Health Cloud Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Healthcare CRM Software](/directory/30976/healthcare-crm/software) > [Health Cloud](/software/172299/health-cloud) # Health Cloud Canonical: https://www.capterra.co.uk/software/172299/health-cloud Page: 1 / 2\ Next: [Next page](https://www.capterra.co.uk/software/172299/health-cloud?page=2) > Health Cloud is a HIPAA-compliant tool that helps healthcare providers \& payers streamline relationships and personalize patient care. > > Verdict: Rated **4.4/5** by 23 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Health Cloud? It is designed for healthcare providers, payers, public health agencies, and life sciences organizations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 23 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Salesforce - **Location**: San Francisco, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: US$350.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - 21 CFR Part 11 Compliance - Activity Dashboard - Alerts/Notifications - Appointment Management - Appointment Scheduling - Billing & Invoicing - Campaign Management - Care Plan Management - Case Management - Claims Management - Client Portal - Commission Management - Confirmations/Reminders - Contact Management - Data Import/Export - Document Management - EMR/EHR - Electronic Data Capture - Electronic Payments - Electronic Signature - Financial Management - For Medical Purposes - Forms Management - Insurance Policy Management - Inventory Management - Inventory Tracking - Invoice Management - Lead Management - Medical Billing - Mobile Access - Multi-Location - Patient Communications - Patient Management - Patient Monitoring - Patient Portal - Physician Management - Pipeline Management - Policy Management - Product Identification - Purchase Order Management - Purchasing & Receiving - Reporting & Statistics - Reporting/Analytics - SMS Messaging - Scheduling - Self Service Portal - Task Management - Treatment Planning - Trial Design - Workflow Management ... and 28 more features ## Integrations (1 total) - Tableau ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Healthcare CRM Software](https://www.capterra.co.uk/directory/30976/healthcare-crm/software) ## Related Categories - [Healthcare CRM Software](https://www.capterra.co.uk/directory/30976/healthcare-crm/software) - [Patient Management Software](https://www.capterra.co.uk/directory/30780/patient-management/software) - [Patient Engagement Software](https://www.capterra.co.uk/directory/31085/patient-engagement/software) - [Patient Case Management Software](https://www.capterra.co.uk/directory/30590/patient-case-management/software) - [Clinical Trial Management Software](https://www.capterra.co.uk/directory/10035/clinical-trial-management/software) ## Alternatives 1. [Carepatron](https://www.capterra.co.uk/software/195467/care-patron) — 4.4/5 (843 reviews) 2. [Jane](https://www.capterra.co.uk/software/178984/jane-app) — 4.8/5 (494 reviews) 3. [BestoSys](https://www.capterra.co.uk/software/144398/bestosys) — 4.8/5 (293 reviews) 4. [Pabau](https://www.capterra.co.uk/software/140062/pabau-crm) — 4.7/5 (613 reviews) 5. [EHR YOUR WAY](https://www.capterra.co.uk/software/118789/ehr-your-way) — 4.9/5 (527 reviews) ## Reviews ### "Streamlined Patient Management with Room to Improve" — 5.0/5 > **Hameeda** | *13 March 2026* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: Easy to navigate, strong patient‑management features, and smooth integration across Salesforce tools. > > **Cons**: Customisation can be time‑consuming, reporting feels limited without add‑ons, and occasional bugs slow workflows. > > Health Cloud provides a reliable way to manage patient information and streamline daily tasks. It integrates well with other Salesforce tools, but setup and customisation can take time, and occasional bugs interrupt otherwise smooth workflows. ----- ### "Give them a try\! Great job Health Cloud\!" — 5.0/5 > **Joshua** | *29 January 2026* | Medical Devices | Recommendation rating: 10.0/10 > > **Pros**: How helpful the customer service was, very informational and patient while I had my questions and concerns answered, very easy to get used to and I love it > > **Cons**: It honestly had some buggy issues, nothing major but should be looked at . Honestly other than that I had no issues > > Overall was exciting and also such a relief to have a simple platform to use very new user friendly ----- ### "Awesome experience" — 5.0/5 > **Verified Reviewer** | *23 March 2026* | Accounting | Recommendation rating: 9.0/10 > > **Pros**: The "Patient 360" View This is the most praised feature in almost every review. It pulls data from Electronic Health Records (EHR), insurance claims, and even wearable devices into one screen. The Benefit: You don't have to hunt through five different systems to see a patient’s history. You see their clinical data alongside their communication preferences and "Social Determinants of Health" (like whether they have reliable transportation to appointments). > > **Cons**: The "Implementation Heavyweight" Setting up Health Cloud isn't a "plug-and-play" experience. The Issue: Mapping clinical data from legacy EHRs (like Epic or Cerner) into the Salesforce data model is notoriously difficult. It often requires expensive middleware (like MuleSoft) and specialized consultants to get it right. Review Tip: You could mention that the initial setup period was longer and more resource-intensive than your team originally anticipated. > > The Initial Hurdle: Most users describe the first 6 months as "intense." Between data migration from old EHRs and staff training, the learning curve is steep. ----- ### "Strong management tool" — 3.0/5 > **Chanda** | *24 March 2026* | Computer & Network Security | Recommendation rating: 5.0/10 > > **Pros**: What I liked most about Health Cloud was that it gave a more complete view of patient information in one place. It made it easier to keep track of interactions, coordinate communication, and stay more organized instead of jumping between different systems. I also liked the reporting and customization options once I became more familiar with the platform. > > **Cons**: What I liked least was that it can feel complex in the beginning. There is definitely a learning curve, and some parts of the system are not as intuitive as they could be. It can also take time to set things up the way your team wants, especially if you need specific workflows or reporting. > > my experience with Health Cloud was positive. It helped with organization, visibility, and managing patient related information in a more structured way. The biggest challenge was getting comfortable with all of the features at first, but once I learned the system better, it became much more useful in day to day work. ----- ### "Powerful healthcare data platform with a steep setup curve" — 4.0/5 > **Verified Reviewer** | *30 January 2026* | Computer & Network Security | Recommendation rating: 7.0/10 > > **Pros**: The biggest strength of Health Cloud is its ability to unify patient or member data into a single, comprehensive view. It improves care coordination, data visibility, and collaboration across teams. The integration with the Salesforce ecosystem is strong, and built-in compliance features make it suitable for regulated healthcare environments. > > **Cons**: Implementation can be complex and time-consuming, especially for teams without prior Salesforce experience. Costs can increase quickly due to licensing and customization needs. There is also a noticeable learning curve during initial adoption. > > Overall, Health Cloud is a powerful and scalable solution for managing healthcare data and patient engagement. Once implemented properly, it delivers strong value, but it requires technical expertise, time, and budget to fully leverage its capabilities. Best suited for mid-to-large healthcare organizations rather than small teams ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.uk/software/172299/health-cloud?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/172299/health-cloud) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nb | | | pl | | | pt | | | pt-PT | | | tr | | ----- ## Structured Data