Rippling

Great product, friendly service

Comments: Rippling makes it easy for my employees to get paid, track PTO, do open enrollment for healthcare and it handles all the tax/compliance stuff with ease.

Pros:

Rippling's Payroll is seamless and easy and their support in setting everything up (and transferring from my old provider was flawless). We manage our Benefits, PTO, Payroll, Worker's Comp all through their software. For benefits and Worker's Comp, it integrates with third parties seamlessly (our health insurance broker and a Worker's Comp company Rippling works with). But overall, I've appreciated their service above all else - requests are quickly and politely answered (not like my previous provider)

Cons:

The reporting features leave a lot to be desired, but I can see them improving as they go. Today's payroll run surfaced a brand new report that wasn't there just two weeks ago, so I'm hopeful this is an area they are devoting more attention to.

Alternatives Considered: Gusto

Reasons for Choosing Rippling: I ran into a number of issues where Zenefits support was slow to respond, then inflexible and unhelpful. In the end even my request to cancel Zenefits was ignored so long that it passed my renewal date and they tried to force me to pay for another year's service. It's a little strange that two companies founded by the same person could have such different service values. Glad I'm with Rippling.

Switched From: TriNet Zenefits

Great step up from Quickbooks Online Payroll

Comments: It makes it easier to hire employees, run payroll on time everytime, deal with the payroll taxes and fillings, and do basic management of employee laptops.

Pros:

We purchased this after getting frustrated with Intuit's online payroll and there being errors and the customer service being useless. In comparison the customer service at Rippling has been amazing, the onboarding was smooth - I was assigned a dedicated onboarding rep who met on Zoom with me to custom-tune the software to my needs. I love that this makes onboarding easy with workflows - collecting t-shirt size, upload profile photo, eSign contracts and training, etc. All the stuff a large company would do for under $2000 per year for a company of 10 people. It is a great value. Also the MDM of company laptops is great.

Cons:

No MDM for mobile phones and Windows clients can be buggy, no Okta SSO integration, and support can take a day or two to get back to you sometimes. Honestly not many cons; the software is great for the price.

Alternatives Considered: Gusto

Reasons for Choosing Rippling: Intuit has awful customer service, and their product would randomly quit running payroll and require a verification that would take sometimes 1-2 weeks. It messed up our direct deposit schedule and I had to fly back early from vacation once to get manual checks printed. Never had an issue with Rippling.

Switched From: QuickBooks Payroll and QuickBooks Online

Reasons for Switching to Rippling: It was cheaper and more geared towards small under 50 user businesses.

A decent alternative to ADP

Comments: Rippling is a decent alternative to behemoths like ADP. The customer service is responsive. But Rippling is probably best for companies on the smaller side.

Pros:

Rippling's web UI is pretty slick and easy to navigate. Most of the core HR functions are straightforward.

Cons:

Some features, particularly around time & attendance, are buggy and don't always work.

Stay far away.

Comments: From the sales process to leaving Rippling every step of the way was filled with poor service. In addition to the above, an employee's benefits were cut off without prior approval, wage reports filed incorrectly and offshore customer service was contradictory, unaccountable and untrained. When I finally received service on the second level, I was subjected to more sales pitches, my favorite was the PEO person telling me that employees really couldn't reach the HR folks any way but email because, you know, this is a software company. Yep. One that shouldn't be in the payroll and HR business. I have never had such a bad experience running payroll with any company, and this is something I have been doing for my company and client companies for over 25 years.

Pros:

I liked leaving Rippling the most. I've used Paycom, ADP, QuickBooks payroll, none of whom are known to be easy and I would recommend all of them over this software. I did appreciate the email reminders for payroll, but that was it.

Cons:

Onboarding. I was treated like a fool who didn't know what a payroll period ending date vs a check date was. The constant pop ups on login. The confusing user interface and poor reports. The horrible customer service.

Alternatives Considered: OnPay and Gusto

Reasons for Choosing Rippling: We were upgrading to Quickbooks Online and I don't care for how their payroll reports integrate into the books. They are always on a cash basis and require journal entries to convert them to accrual.

Switched From: QuickBooks Payroll

Reasons for Switching to Rippling: Software management which ended up being pricey and not necessary. We handle this better in house. I also had a client recommend it, who I think was inebriated when he suggested them.

Rippling Makes Things Easy

Comments: Overall I enjoy the service. We switched from another platform earlier this year and the difference is night and day in terms of accessing the information I need.

Pros:

Visually Rippling is ver appealing. It's easy to find what you need. I love the fun emails that hit my inbox when I'm paid as well. Lots of helpful features, good customer support and very user friendly.

Cons:

I have some issues understanding how much PTO I have left.