15 years helping British businesses
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What is Uberall?

Uberall CoreX is a complete solution for multi-location businesses to ensure visibility over the customer journey. recognized as the Best Customer Experience Management Solution for the 2023 MarTech BreakThrough Awards, Uberall CoreX is your solution to deliver a memorable customer experience to your customers.

Who Uses Uberall?

The Uberall platform brings together location data, listings, review management, store locator and local pages, local social and social ads all in one intuitive platform, supported by robust analytics

Uberall Software - Homepage
Uberall Software - Uberall Activity Dashboard
Uberall Software - Customer Feedback

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Reviews of Uberall

Average score

Overall
4.6
Ease of Use
4.6
Customer Service
4.8
Features
4.5
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
64%
4
33%
3
3%
Verified Reviewer
Verified LinkedIn User
Marketing & Advertising, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Review for Moment Feed

5.0 3 years ago

Comments: I am pleased with MomentFeed, and I have not experienced anything wrong with it and whenever I needed support, their customer support was on top of their game and provided what I needed every time.

Pros:

MomentFeed shows potential customers we actually take customer feedback seriously, we are always at reach with MomentFeed since we've been able to respond to at least 97% of reviews both negative and positive with a natural sense of being as direct as possible to the customers concerns.

Cons:

It is quite expensive for the non experienced and mid-experienced marketer and it comes with a little bit of a learning curve to make the most of it, in which you have to adapt yourself to the application and its features.

Melody
Local Sales and Marketing Director in US
Restaurants, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Momentfeed user

4.0 4 years ago

Comments: Overall, I have enjoyed my experience using Momentfeed. There are many added features that we have through momentfeed that we didn't previously have access to with birdeye (Insights and reporting section, paid media)

Pros:

My favorite aspect of MomentFeed is the Paid Media Module. The Paid Media Module is where you can create Facebook Ads. What I love about the Paid Media Module is how much more detailed you can make your ad campaigns versus going directly through Facebook. Momentfeed makes it easy to optimize your campaigns objective, delivery, and call to action. I also enjoy how I can create a campaign for all 3 of my stores at once. Previously I was boosting each store's post individually, which was much less detailed and a lot more work.

Cons:

One thing I do not like about MomentFeed is the reputation management tool. We previously used birdeye and all reviews were left in one place. On MomentFeed, I have to filter through each platform to view and respond to reviews (Yelp, Google, Facebook, etc...).

uberall Response

4 years ago

Hi Melody, Thanks for the thoughtful review. It is great to hear that your team is benefiting from Paid Social Media Manager. We also appreciate your feedback on the Reviews Management capabilities. Our product team is always looking for ways to improve the platform so we appreciate the feedback and will share with our internal team. Please don't hesitate to email [email protected] with any questions. - Kyle Koch, MomentFeed VP of Client Success

Natalie
digital marketing manager in US
Banking, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Good Account Manager, Ok Product

3.0 6 years ago

Comments: Some updates went live quickly.

Pros:

The dashboards were intuitive, especially after the most recent round of updates. Customer service was responsive.

Cons:

The updates that were supposed to be aggregated across 300+ sites sometimes worked, and sometimes did not. Out dashboard indicated that our information health was 100% but after a brief spit check of some of the live listings, that was not the case.

Verified Reviewer
Verified LinkedIn User
Human Resources, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Multiple locations? Need help managing them? Uberall is your key

4.0 5 years ago

Comments: In order to maintain our directory listings (mainly Google) Uberall allowed the business to solve this easily. Location managers are added per location to manage their individual directory. Benefits are the improved local SEO and brand online reputation management.

Pros:

The ease of implementation and changes

Cons:

I really can't think of any right now.

uberall Response

5 years ago

Thanks for your feedback. It's great to hear that you are finding our software to be so easy to use and that it's helping you to maintain your listings accuracy.

John
John
Digital Marketing Manager in US
Verified LinkedIn User
Marketing & Advertising, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

MomentFeed is an innovative digital partner that provides excellent account service.

4.0 4 years ago

Comments: MomentFeed is a fantastic partner that’s always looking to improve their platform. Their account service means you’re never more than an email or call away from a solution to any problem.

Pros:

MomentFeed allows us to manage listings, reputation and local social for more that 255 stores with a small marketing team of 3 people. Their customer support and account service makes them a fantastic partner.

Cons:

We need better and more flexible reporting - similar to Google Analytics. Sometimes the new features can be buggy and take time to work through. Time zone differences present communication challenges.

uberall Response

4 years ago

Hi John, Thank you for the feedback, we appreciate it. We absolutely strive to help our clients work smarter - so it is great to hear your "mighty team of 3" is able to seamlessly support location-based digital marketing for 255 stores. Thanks for the feedback on our analytics, this is certainly an area we continue to innovate, so we may just reach out to you for your thoughts on what's coming! Also, it is always our goal to deliver bug-free releases, the discovery of even one bug is of concern and we appreciate clients bringing these to our attention, please feel free to reach out to your client success manager with specifics and we will flag for our engineering team. Again thanks for the review, we look forward to helping your team work more efficiently and increase local search visibility!!! - Kyle Koch, MomentFeed VP of Client Success