Chili Piper

Clear Winner for Sales Teams, Rolls Royce of Scheduling Tools

Comments: One of the first tools we bought building out eqtble's sales team. We didn't have time to chase prospects down, so now scheduling is completely automated and our conversion has increased because of the easy user experience.

Pros:

-It's built for revenue teams and features speak to that - inbound, outbound, routing are much more advanced than basic scheduling tools -Booking experience is superior (requires less clicks and information for the customer booking) -CS team goes above and beyond -Automates our whole scheduling process so our team spends 0 administrative time scheduling meetings

Cons:

-Setup can be a bit confusing, mostly due to the amount of customization that is possible -More expensive than basic scheduling links

Great meeting scheduling software!

Comments: The overall experience has been top-notch; and I am a satisfied customer!

Pros:

Easy meeting scheduling, geo & timezone specification capabilities, and reasonable pricing!

Cons:

Load time can be improved for heavy filter jobs.

Caught in nightmare cycle of forced appointment scheduling with wrong phone number

Comments: Virtually useless product

Pros:

Nothing. Appalling user experience. All it did was facilitate the delivery of an email address where I, the customer, could manually contact the provider to inform him of my correct phone number.

Cons:

I could not cancel the appointment I made through CP. I was forced to schedule another one. When I did, the contact information I had updated (contact phone number for the appointment) was NOT UPDATED. NO WAY FOR ME TO BE CONTACTED BY PERSON I WAS HAVING APPOINTMENT WITH.

The best tool for creating sales meeting invite and handoff

Comments: Chilipiper is very useful in scheduling sales a meeting and sending client handoffs to another department. Their chrome extension is quite handy for a quick customer invite. All I need to do is asks for the customer's email and paste it on the extension and the system automatically send a quick invite so I don't have to look further at the customer's account.

Pros:

It is integrated with salesforce, google chrome as extension, and slack which is very convenient for keeping track of my client meeting. It also sent me and the client an email reminder so they won't forget our meeting schedule which is crucial as the customers are always busy.

Cons:

Just the occasional bugs here and there where sometimes, the zoom meeting link is missing on my invite for no reason at all but they are quick to fix and provide a resolution

Chili Piper is incredible - both the software and their team

Pros:

I can't say enough amazing things about Chili Piper. It has increased our number of meetings booked with AEs, with leads (that meet our qualification criteria) able to book a meeting with an AE directly after completing a form on our website. Not only that, but the suggested times functionality within emails (where you can suggest meeting times to a prospect that enables them one-click booking from within the email) is a game changer - with huge success from this feature alone. The platform is intuitive and easy to use and also has huge scope for meeting a range of use cases. But not only is the platform fantastic, the Chili Piper team and our technical lead [SENSITIVE CONTENT HIDDEN] is hands down the best, giving next-level support and care for customers and their use cases to solve. Thank you [SENSITIVE CONTENT HIDDEN]!!

Cons:

Excited for their Hubspot integration coming out soon!

I couldn't live without Chili Piper and it's features

Comments: AMAZING, it has exceeded all expectations

Pros:

ability to qualify prospects through the self-booking appointment process and auto direct the set appointment to the correct sales rep and auto track show rates with their deep native integration with SFDC

Cons:

There are a lot of features and functionality to learn and implement which is a great thing and I'm not technically savvy with the implementation, I love architecting the stack and so it takes thought and understanding what it can do for you as a platform based on your vision of your flow and this can take some time and well worth it in the end

Best Scheduling platform put there

Comments: it's amazing, not only the features and functionality but also the CSM and support are super quick, helpful and know everything about it + they are really proactive which we appreciate a lot

Pros:

It has ton of options, the routing, grouping and queues have so many option so it can support almost every business scenario, we only moving new departments to it

Cons:

its complicated to learn everything and it takes time to master it but once you do - it's really worth the money!

Lackluster Implementation and Untapped Potential

Comments: In managing sales teams and Revenue Operations concurrently, I encountered Chili Piper — a product that was already under contract when taking this particular job. From what I was told, it promised to revolutionize our lead capture operation; however, my experience with Chili Piper was a tale of untapped potential and lackluster performance.It appeared that Chili Piper had signed the contract with us and merely performed the bare minimum. The onus of setting up, customization, and optimization seemingly rested solely on the customer's shoulders. It is unclear whether the previous RevOps handler possessed the knowledge to fully utilize the product, but it seemed they were confined to getting Instant Booker up and running alone.Initially, I perceived Chili Piper as a scheduling and booking software; thereby, offering limited value for its cost. It was only when the Handoff platform was brought to my attention that the true potential of the product came to light. It was an invaluable tool that had the ability to revolutionize our lead management strategies as was promised. Unfortunately, the lack of implementation and support stifled any opportunity for growth or optimization.The inability to easily engage with the customer support team compounded the disappointment. When I sought answers to my questions, the team was elusive and unresponsive, leaving me stranded in a sea of uncertainty. Ultimately, we made the decision not to renew our contract.

Pros:

One aspect that truly impressed me was the Handoff platform, but this was left untouched and ignored, rendering it a mere specter of its true potential. Its inherent potential for lead management and generation was truly captivating. Yet, it was not on my radar because it not being intuitive to navigate to the separate platform, this being particularly an issue if you don't know it even exists. Only through months of exploration at which time Chili Piper sat idle being used sparingly by a couple of people in the org and then used by me when I had time to continue setting up the product and finishing what never was completed during implementation was when I uncovered its hidden treasures. I did have Handoff set up for a few months and realized that it was a missed opportunity that could have propelled our sales teams to new heights, especially during that interim period.

Cons:

As I delved into Chili Piper, it became apparent that the implementation fell short of the mark and there was a whole platform hidden within the labyrinthine of the product. While Instant Booker showcased some level of competency in its setup, it failed to reach the heights of excellence that would truly elevate the product and deliver substantial value. It lacked the essential functions that could have transformed it into a game-changer and had a major bug problem with several elements (especially in calendar management). The greatest disappointment that became, to me, the true catalyst in the decision not to renew was the atrocious customer support experience that was never available or responsive to my problems.

Chili Piper review from a daily user

Pros:

The integration with the needed tech stack to have a meeting

Cons:

Time zone choose-ability: maybe they could improve it by letting you choose a time zone for a city

Very easy to Use Chili Piper

Comments: Very user-friendly and it does what it says it will do.

Pros:

The ease of use and the fact that it works for our needs.

Cons:

Nothing really, everything has been very simple and user-friendly.

Why Chili Piper Is My Favorite

Pros:

I like that Chili Piper easily syncs with calendar and makes booking easy The software supports online booking and scheduling It comes with lead management features

Cons:

No issues with Chili Piper. It has all features we need.

Great Product

Pros:

This tool is so easy to use for both individual users and admins. Chili Piper has simple features and is very user-friendly.

Cons:

There is nothing I would change with the tool, the interface is very simple and easy to use.

Growth business with Chili Piper

Comments: Overall experience with Chili Piper is smooth, secure , business growth which is on par. Will suggest to other users also.

Pros:

I most liked about this software is appointment follow up, with customized calendar notification.

Cons:

Everything feel good , yes tutorial guide should be there to use it's full feature which is lot of help.

Reduced time scheduling and more time with customers!

Comments: I'm responsible for scheduling of services for a large, remote team while also documenting the meetings and events in Salesforce. With Chili Piper, the process is easier and less time-consuming because it integrates wtih Salesforce and Zoom. The support from the Chili Piper team has been fantastic! They help determine best practices and are open to improving Chili Piper to meet customer needs.

Pros:

Chili Piper has greatly reduced the time it takes to schedule services for customers, allowing us more time assisting them with their needs. The program is easy-to-use and integrates with many programs we already use today, including Zoom and Salesforce. We've reduced the level of effort to schedule 1 session from 12 steps and 4 programs to 2-3 steps and 1 program. The ability to use the tool as a booker for my team has improved work efficiencies and reduced workload.

Cons:

The user interface could be improved a bit. Having the ability to manually select start and end times vs. drag and drop would be helpful. Having access to the assignee's profiles from the scheduling tool would be great so that you can easily identify home locations for ensuring cost effective travel. Also, being able to test the program in a sandbox environment would be ideal. It is difficult to test in the production site.

Huge Improvement to SDR Process

Comments: Our experience with Chili Piper has been great, and has moved us completely out of spreadsheets and onto the computer for distributing meetings. We never have to worry about a spreadsheet being outdated or incorrect, our SDRs just assign meetings to the AE that shows up next in Chili Piper. Since we've been a customer, we've seen new features launched, and I always appreciate how willing the Chili Piper team is to help with support and hear ideas for additional features. I highly recommend Chili Piper to every SDR team.

Pros:

I love that we can have multiple queues/round robins, that we can set queue criteria based on Salesforce data, that we can customize weighting of recipients "distribution", that Chili Piper automatically creates and updates calendar events in Google and Salesforce, that we can set reminder emails, that the distribution formula takes cancellations and no-shows into consideration when determining weighting, that we can insert suggested times into email bodies so prospects don't have to click into a calendar link, the SalesLoft integration, and that we can use contextual tags to insert names/values.

Cons:

I really wish we could cancel or edit scheduled email reminders, and I wish email reminders came from our users' email addresses instead of a Chili Piper email address.

Chili Piper has helped us make meeting routing easy and increase show rate

Comments: 1. Meeting routing from SDR to AE is no longer a manual burdensome task for us. We've done both Round Robin and territory-based, and Chilipiper made both crazy easy (especially because of their SFDC integration). 2. We love having standard meeting templates and meeting reminders across the team. Particularly, automated meeting reminders helped increase our show rate by 10%

Pros:

Our team is a huge fan of Chilipiper's automated meeting routing, standardized templates, SFDC logging, and auto-reminders

Cons:

For it's basic features, it's simple and easy to use, but with more complex configurations, all the different settings can get messy

Very flexible and great customer service

Pros:

I like that it integrates seamlessly with salesforce and gmail. It allows our SDR to easily schedule things for our account execs. Also love how easily we can insert time suggestions in emails. The customer service and nimbleness of their company is top notch - they've worked really hard to make sure product works for us.

Cons:

Sometimes the javascript can make our landing pages a little slow, it doesn't work with popup forms (that we've been able to figure out), and I can't use the router for opp and account objects in SF.

Chili Piper is a real time saver

Comments: Overall, it's been a very helpful tool for me. I know there are many powerful features that the rest of my organization leverage, but I stick to the basics.

Pros:

From an individual user, it's easy to use. I just send the type of meeting link I want my recipient to book and I get a notification when they book it. I don't have to go through the back and forth of finding a time that works for them.

Cons:

It was a tiny bit confusing to find certain features, but I found them eventually. I may not have figured it out, but I would love to take two Chilipiper users and send a merged link that will only offer times that are mutually available to both of us. This would come up if I was having a new team member shadow a call, and I wanted to offer only times that were available to myself and the team member shadowing me. This may very well be a feature that exists, and I just didn't figure it out.

Chili Piper has been great for our business

Comments: We use Chili Piper daily. Our SDRs use it to schedule times with a potential customer and our sales Reps. It's been great and its very easy to use.

Pros:

Ease of use. It allows us to have customers quickly find time in calendars and book meetings.

Cons:

I wish Chili Piper can have deeper roots into Salesforce, meaning build custom formulas and look at more than one object.

Lead Routing: Automated

Comments: Couldn't reccomend it enough. There's a reason Chili Piper is taking over the market.

Pros:

This is the only tool on the market that consistently meets our lead routing needs. It's incredibly easy to turn reps on or off, adjust volume, and automate your lead distribution. Their customer support has been unbelievable, always finding time to help us out at any time of day.

Cons:

The reporting can use improving, but their Salesforce integration makes it easy to build reports in Salesforce.

Best in biz for calendaring right now

Comments: Solid team, support and functionality!

Pros:

Advanced features allow for extensive flexibility The management team is excellent

Cons:

Calendaring is becoming a staple in the engagement platforms (Outreach and Salesloft for example) so it will be interesting to see where CP goes next on the product.

Great Meeting Booking Tool for Teams

Comments: The customer support is the best in the B2B SaaS space.

Pros:

Chili Piper looks at our sales reps availabilities and then matches an inbound request to the next batter up based on who is next and meeting availability - takes the back and forth of meeting planning out of the conversation.

Cons:

I wish they had better or more dynamic integrations, specifically with Drift and also writing to a record in Marketo or Salesforce.

Chili Piper makes round robin meeting assignment the easiest

Comments: Round robin assignment of meetings to our account executives

Pros:

Chili Piper is great because you can give your team various levels of access to the tool and then let them start booking meetings for senior salespeople, allowing for automated/AI meeting assignment across a team.

Cons:

It could be easier to decide when to fire the meeting scheduler OR to embed meeting scheduling options into emails with specific times.

It's a good calendar app. Better than Calendly.

Comments: Overall it's good. The product is very effective and I use it on a daily basis. The support team is also very proactive. It's definitely better than Calendly.

Pros:

It integrates with Salesforce and automatically creates an event as soon as someone reserves time on my calendar. Also, the ability to easily drop a few available times right on Gmail, so the customer can easily reserve a meeting with a click is a huge place.

Cons:

Sometimes (it happened 2-3 times in 2 years, so not bad) the calendar link doesn't work and the client can't reserve time on my calendar, so I had to manually send them an invite.

Love Chili Piper!

Pros:

• The ability to have SFDC routing on scheduled demos • Having the ability to schedule a demo after a form submission

Cons:

Still early in terms of product and wish there was an ability to duplicate already existing item.