15 years helping British businesses
choose better software

What is ZIWO?

ZIWO is built as a cloud-based, new generation contact center.

It offers API Based CRM integration and advanced features in a web-based, user-friendly interface, requiring no software installation and accessible worldwide.

Simply. Talk to your clients

Who Uses ZIWO?

The first Cloud Contact Center Solution with Crystal Clear Quality Call in the GCC.

ZIWO Software - Live KPI
ZIWO Software - Live Dashboard
ZIWO Software - Call History
ZIWO Software - Statistics Agents
ZIWO Software - Inbound Statistics

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Reviews of ZIWO

Average score

Overall
4.7
Ease of Use
4.6
Customer Service
4.7
Features
4.6
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
70%
4
27%
3
2%
Ibrahim
Ibrahim
Customer Service Agent in UK
Verified LinkedIn User
Hospitality, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Ziwo is making my work experience easier and funnier

5.0 3 years ago

Pros:

The user-friendly interface and the easy way of using it

Cons:

Extracting the call record and redesigning the layoutt

ASWAT Telecom & Media Response

2 years ago

Thanks so much for sharing your positive experience with us Ibrahim, we're using your feedback to make some important improvements.

Rami
Project Manager in United Arab Emirates
Translation & Localization, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Many features that allowed us to Improve our team's productivity!!

5.0 2 years ago

Comments: We discovered many features that became really essential to our daily workflow, that includes IVR, Call Tracking, CDR, and Call Whispering. Also, the reporting part is very precise! We can follow our team's performance and improve day after day!

Pros:

ZIWO provides us with all the features necessary for telephone communications with clients and colleagues!

Cons:

I cant think of anything, its very helpful and we rely on it in our daily tasks

Daphne Gayle
Sales Manager in United Arab Emirates
Electrical/Electronic Manufacturing, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Contact Center Solution

3.0 3 years ago

Comments: Neutral

Pros:

Fast creation of the account. More users we have, users are given a discounted rate.

Cons:

Customer Support is not okay. Long time in responses, no answers.

ASWAT Telecom & Media Response

2 years ago

Hello Daphne! Thank you for the nice words and for letting us know about your experiences. Your feedback helps us do better! We are taking this matter very seriously and hope to resolve it promptly and accurately. Cheers!

Abdelrahman
Contact center Manager in Egypt
Banking, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

SCB Contact Center

4.0 8 months ago

Pros:

- The friendly user Interface. - High-quality Functions. - Ease of setup. - Being customizable. - Support, knowledgebase, and documentation. - I love how it is integrable

Cons:

- no middle-level user privilege between admin and user. - Add a news & updates scrollbar to the live dashboard that can be managed by the account admins to deliver urgent announcements to all agents immediately. - as it should be helpful for remote work I hope to see a feature that the agent can notify supervisors (admins) that he/she needs help. - Supervisor can't make calls in case of escalations follow-up.

Roisin
Human Resources Executive in United Arab Emirates
Translation & Localization, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Call recording saved us!

5.0 2 years ago

Pros:

We use call recording as an aid to dispute resolution. We can check what was agreed and use the information to resolve any issue with the clients. Its a simple and easy solution.

Cons:

Nothing to mention, however, an updated mobile version would be great!