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What is PayPal Zettle?

Accept major credit and debit cards wherever you sell, send invoices, and record cash and check transactions.

Pay as you sell with no monthly fees, setup fees, cancellation fees, or processing minimums.

Who Uses PayPal Zettle?

Whether you're a small business, ecommerce platform, marketplace, enterprise, or developer, PayPal Commerce Platform offers what you need to run your business and help it grow.

PayPal Zettle Software - 1
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PayPal Zettle Software - 3
PayPal Zettle Software - 4

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Reviews of PayPal Zettle

Average score

Overall
4.6
Ease of Use
4.6
Customer Service
4.3
Features
4.5
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Angela
Angela
Owner in US
Verified LinkedIn User
Retail, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Zettle Was a Godsend

5.0 9 months ago

Pros:

I no longer use Zettle but when I did it was everything it claims to be! It did everything from in store payments to online payments even On The Go payments! highly Recommend!

Cons:

the price change was not a deal breaker but did factor into my change of POS Systems.

Suraj
IT Customer Service analyst in India
Consumer Services, 10,000+ Employees
Used the Software for: 1-5 months
Reviewer Source

My review on PayPal Zettle @surajsingh

4.0 2 years ago

Comments: It think as far an I know subsequent to utilizing this application for over 5 months, there is no issues with the installments through my versatile which is the fundamental component it doesn't put me down. I haven't explored this application much yet with my own utilization and experience, I can express that in the terms of installment there's no issue. About different highlights, I simply happened to use payment processing and inventory management,, which are likewise agreeable as I would prefer.

Pros:

As I expressed above in the item appraising, the most preferred highlights for me is payment processing and inventory management. It's not difficult to set up and utilize, the security capability is great and it's basically impossible that one can hack or break my data which is likewise a protected component to have and confided in highlights. On the off chance that my side business is running any business, I do every one of the exchanges from it and the admittance to deals reports and examination to acquire bits of knowledge for my business execution is smooth.

Cons:

The most un-thing about this application is, it messes up some time which is somewhat irritating and the client is support is delayed to reaction and the timing for them to answer to my interests is generally sluggish which postponed my goal term. Other than that, it's a decent application to have in your sleeves.

Gina
Gina
Owner in US
Verified LinkedIn User
Arts & Crafts, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source
Source: GetApp

Not recommended

1.0 10 months ago

Comments: Terrible. They PayPal account limitation is ridiculous and their app is terrible. A customer database was only recently added and it is very simple without good reports, and without the ability to upload existing customer information.

Pros:

The card reader is inexpensive compared to others. The processing fees aren't bad.

Cons:

They are being unreasonable about putting a hold or what they call "Limit" on my PayPal account. They keep asking for information, I provide it and they take days to review it and then ask for more. It has been way too long that my legitimate business has not been able to withdraw MY money, or process credit card payments from my customers.

Nicole
Sales Manager in US
Consumer Goods, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

We highly recommend Zettle!

5.0 4 months ago

Comments: PayPal Zettle has allowed us to manage SKU numbers, payments, and inventory at our small business.

Pros:

PayPal zettle has been great for our brick and mortar store

Cons:

We don't have any complaints at all about this software.

RUKSANA
Home service center in India
Alternative Dispute Resolution, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Home service center

5.0 8 months ago

Comments: PayPal Zettle offers a streamlined and user-friendly platform for small businesses to accept payments. Its intuitive interface and range of features make it a convenient option for merchants. Additionally, its integration with PayPal provides added flexibility and security. Overall, it's a solid choice for businesses looking for a reliable point-of-sale solution.

Pros:

What I like most about PayPal Zettle is its seamless integration with PayPal, offering a comprehensive ecosystem for managing payments both online and offline. The user-friendly interface, quick setup, and the ability to accept a wide range of payment methods enhance the overall experience for both businesses and customers. Additionally, the detailed analytics and reporting features provide valuable insights into sales performance, which is crucial for making informed business decisions.

Cons:

One common complaint about PayPal Zettle is its fee structure, which some users find a bit steep compared to other payment processors.

Judi
Managing Partner in US
Construction, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Ditching PayPal

2.0 2 years ago

Comments: I enjoyed the low cost processing fees but PayPal Zettle lacks in so many ways and is limited in features.

Pros:

Zettle by itself would be an excellent concept but I absolutely loathe having to deal with PayPal. I have a list of complaints as long as my leg with PayPal !

Cons:

The card processor and terminal tends to be very seedy and has technical issues more often than not. PayPal is very frowned upon these days and my customers do NOT like using it !

Krystal
Executive Director in US
Nonprofit Organization Management, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Hold on payments

3.0 3 months ago

Comments: Easy to use. Very user friendly. Only Con paypal will hold money up to 2 weeks. Very frustrating for a small business

Pros:

Accessible the device is very user friendly

Cons:

Paypal will hold your funds for several days.

Sunny
VP of marketing in US
Food & Beverages, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Perfect for non tipping businesses

4.0 2 months ago

Comments: It was okay. Had a little issue purchasing at discount for the first device but eventually resolved.

Pros:

Simple design. Long lasting battery. Quick set up.

Cons:

Tipping flow… it asks people to tip before tapping the card. Is contrary to the norm and does not promote tipping.

Verified Reviewer
Verified LinkedIn User
Health, Wellness & Fitness, Self Employed
Used the Software for: 1+ year
Reviewer Source

Exactly what I needed, perfect for its purpose

5.0 9 months ago

Pros:

Easy to use, always fast. Purposeful design, design and functionality.

Cons:

I haven't experienced any negativity yet.

Verified Reviewer
Verified LinkedIn User
Consumer Goods, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Powerful POS System that Works on Your Phone

5.0 8 months ago

Pros:

PayPal Zettle is an easy-to-use app and POS system that allows you to accept contactless payments on your phone with the available card readers and terminals. I use the app to manage my product inventory for an art gallery, create and redeem gift cards for my store and I like that you can view sales reports in real time.

Cons:

PayPal Zettle doesn't include a payment gateway option for taking payments over the phone.

Ricky
Hairstylist in US
Cosmetics, Self Employed
Used the Software for: 1+ year
Reviewer Source

Zettle is ok but not for PayPal working capital!

4.0 12 months ago

Comments: The zettle POS is ok. The first one stopped working after a week so I had to wait for a replacement. As far as PayPal goes, the credit card processing and deposits are quick and easy and you have a lot of options. However, overall, I have to give them a zero because of the bait and switch.

Pros:

Ease of use and deposit speed. The handheld payment terminal connects to my phone via Bluetooth. I just opene the zettle app on my phone, put in the items or charges and the customer uses a small keypad to pay using tap or chip (it doesn't have a magstrip reader tho).

Cons:

We do not like the fact that we feel like it was a bait and switch when it comes to the PayPal-iZettle and PayPal's working capital loans. As told to, we used the platform over one year and met the income amount by almost double but could not get the working capital loan. For two years now PayPal has been giving a run-around about this issue saying PayPal doesn't recognize the zettle pos sales as a sale it can deduct payment from but they are working hard to have a fix very soon. As of today, after many calls, the still have not fixed the issue so I feel I was lured in by promise of a working capital loan if I met certain requirements, then I did everything right and boom, bait and switch, no loan for zettle users.

Nabamita
Accounting management officer in India
Accounting, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Paypal zettle review

5.0 12 months ago

Comments: Great experience, I love the item and the little gadget. It is not difficult to utilize and permits me to deal with my installments effectively and successfully.

Pros:

Great experience, I love the item and the little gadget. It is not difficult to utilize and permits me to deal with my installments effectively and actually.

Cons:

that installments got through the PayPal Here framework are at first frozen for 48 hours, creating setbacks for getting to reserves

santo
President in Italy
Nonprofit Organization Management, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Paypal Great Service and Honestly

5.0 11 months ago

Pros:

It is simply a great program obviously its a garantee for all

Cons:

I believe that today there is nothing that there is to say against there system

Fred
Owner in US
Verified LinkedIn User
Automotive, Self Employed
Used the Software for: 1-5 months
Reviewer Source
Source: GetApp

Worst Purchase Ever

1.0 last year

Comments: I bought the Zettle Terminal at the beginning of July, only to have it show up broken. No big deal, I certainly understand that things go wrong and accidents happen; however, ever since then, trying to deal with customer service to get a refund has been nothing less than laughable. I first spoke to a woman who said she'd get me some shipping labels printed and sent within a few hours so I could send it back. A couple of days later when I inquired as to why I hadn't gotten them, they suddenly showed up and I was told that they can take up to 48 hours to print. Okay, fine. So after sending the box back in sometime near the latter part of July, it's now almost the middle of September and I still haven't gotten my money back. I've sent several emails (to which I've gotten the auto-responder saying they've been received and assuring me I'll have a response within a couple of days) to which no one has yet responded, and I've managed to get through to someone on the phone one time who ASSURED me that he would get to the bottom of it and have me a response emailed out within a few hours, and, surprise, I never heard back. Today I called the same Zettle number I've called every time so far and spoke to a woman for about ten minutes before we figured out that she doesn't even work for Zettle but in fact for Paypal, which is technically different. She helped by giving me the Zettle number which was in fact the number that I had just called, lol.

Pros:

I never got a chance to use it to see if there was anything likable about it.

Cons:

Customer service is a joke. I've been trying to get a refund for the broken equipment they sent me for two months now and haven't managed yet. And it's not because there's some kind of dispute, they just stopped answering my emails and when I do manage to get someone on the phone they don't do what they say they're going to. I'm looking at you, [sensitive content hidden]

Eddie
Developer and admin in Sweden
Computer Software, Self Employed
Used the Software for: 2+ years
Reviewer Source

Grate tool for connecting ecommerce stores with instore selling.

5.0 last year

Comments: Perfect, low fees and a grate product in general

Pros:

I have used Zettle for a couple of years now, and recently I connected my Shopify inventory to the Zettle app which was really easy and has helped my business a lot.

Cons:

You cant really connect it to Woocommerce which i would like.

Ruby
Director in UK
Hospitality, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Used to be great

1.0 11 months ago

Cons:

Unfortunately they changed ownership over lockdown and we found the new system to be really terrible. It used to be great but unfortunately the table management was ruined and became unusable for restaurants.

Verified Reviewer
Verified LinkedIn User
Computer Networking, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Sales Agent Review

5.0 last year

Pros:

Paypal are giving me the best service ever have seeing and it has really help my Team

Cons:

PayPal Has being tremendously helping my Team in all their Tools l really liket it all

Elena
Student in Canada
Higher Education, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Great payment platform!

5.0 last year

Pros:

Paypal makes it easy to pay for purchases online in a safe and secure way. I use Paypal especially since they have great return policies. Great for supporting small businesses that take payment through Paypal.

Cons:

There's sometimes extra fees. I'm unsure how good customer service is when you do run into an issue.

Athra
Control tower specialist in US
Automotive, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

PayPal is one of the best apps on my phone

5.0 2 years ago

Comments: My overall experience with PayPal has been amazing. Otherwise I would not have been using it for 7+ years.

Pros:

I have used PayPal for as long as I can remember. I love the security and simplicity of the app which makes my shopping wayyyy easier.

Cons:

Although there are no cons, maybe adding deals from other brands would make this a more inclusive app.

Micheal
CEO in Germany
Alternative Medicine, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Keep loaded

5.0 2 years ago

Comments: Easy to use , quick and approachable support centre hence its convenience

Pros:

I most like the fastest connectivity, crediting services and the accessibility to the support team

Cons:

Where you do mistakes they may presume intruders leading to be blocked

Bracia
Admin in US
Retail, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

PayPal review

5.0 last year

Pros:

I like most how I can manage inventory account and payment

Cons:

What I dislike sometimes is the lack of customer service on the app

Ray
Owner in UK
Events Services, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Zettle shines amongst a huge range of POS systems on offer

4.0 2 years ago

Comments: Zettle offers everything we need from a POS, we are a small business offering events and as such it works just fine for us.

Pros:

Zettle offers a cost effective solution for small businesses seeking a basic or more comprehensive POS system. It can be used easily from a mobile device meaning it is ideal for businesses seeking POS at multiple venues.

Cons:

Having been a PayPal user for a number of years we first started with PayPal here which we found to be just fine. We were forced into switching to Zettle as PayPal no longer supports their own Here system . Whilst Zettle is better it would have been nice to have been given the Zettle readers and not have to buy them as we were happy with the previous here POS.

Ghassan
Writing and editing and human resources and transcribe in Yemen
Human Resources, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Edit document

5.0 2 years ago

Comments: My experience in PayPal is an excellent experience.

Pros:

PayPal is a distinguished application and has many advantages, including politics and privacy, it has strict, and no one can penetrate it and it has a speed of response in customer service and has the smooth use in the world, where buying and selling or receiving profits are easily.

Cons:

We want to use PayPal Yoga has a negative, which is sometimes suspending the program in logging in.

Daniel
Insurance Agent in US
Insurance, Self Employed
Used the Software for: 6-12 months
Reviewer Source

PayPal Zettle

5.0 2 years ago

Pros:

The software is super user friendly, anyone can use it. With a lot of businesses going cashless, and me being a PayPal Business Account, this was a no brainer to easily connect to accept payments. The payment go straight into your PayPal account, which makes it alot easier.

Cons:

Sometimes if you do not have a strong internet connection, it is hard to get the app to start up right away. If the internet connection is weak, it could take paymets a little longer sometimes. These things did not happen all the time to me, but were the only problems I ever had.

Antoaneta Ioana
seller in Romania
Food & Beverages, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Very easy and fast To Grow your business with PayPal Zettle

5.0 2 years ago

Pros:

I like that is very easy to use, very fast, that accept any type of payment, Visa, Mastercard and contactless payments , is very useful that you can create a database with customers and business partners, financial data of customers and business partners, sales data, brands, etc., personalized receipts. With all these facilities you can start a business and you can develop a business very easily.

Cons:

There is nothing I don't like at the moment. It is a very easy-to-use and very useful application that is aimed especially at business people who start small businesses but also at business people who have large businesses.