TravelPerk

Great tool, great support

Comments: overall the tool has been a great discovery, i think is one of the best platform for travel management, and the in depth analytics allow for an efficient cost control

Pros:

the tool is very easy to use both from admin and user side, but the customer support is the real deal here. Both the commercial and the technical support available from the platform are irreplaceable

Cons:

sometimes travels failed to be completed due to seats being already taken, is a minior issue but one i hope travelperk will be able to fix soon

First impressions

Comments: For the user, the tool is very intuitive, great usability, very easy to use without training.For the travel manager, the tool has many configurable policies that guarantee control and compliance.Customer care service is fast and efficient.

Pros:

intuitive, great usability, control, autonomy, customer care service is fast and efficient.

Cons:

The only item missing is the travel insurance offer.

Alternatives Considered: Navan

Reasons for Switching to TravelPerk: Fee price, no implementation/etc cost and service in my native language by the TravelPerk Account Executive during the RFP process.

Research choice from user Arnold Alifeyo

Comments: YOU get discount benefits for using the software a lot

Pros:

I like That I can make cheaper reservations

Cons:

THE customer services are not really up to standards

Has taken a lot of pain out of corporate travel but can still be improved

Comments: Customer service has been fantastic since the beginning - our sales rep [SENSITIVE CONTENT HIDDEN] was fantastic and helped us loads during setup and since then 99% of CS reps have been superb at solving problems fo us

Pros:

Product is very intuitive for travellers to book travel that is within the companies budget and travel programme. The approval flow is extremely simple and centralised billing is super easy. The concierge service is great

Cons:

The lack of flexibility can be super annoying. On the premium feature it is setup so that TP get as many premium fees as possible so if you are booking a trip for 3 people and some need train travel to the airport and some don't you need to make a separate booking. Or if they are not doing the exact same nights in a certain hotel. I get why they do it but if TP really care for customer experience they will fix this (they are very adamant they won't be changing this)

Alternatives Considered: Navan

Reasons for Switching to TravelPerk: There is much of a muchness between them but the attention to the customer from TravelPerk was miles ahead

Great!

Pros:

Ease of use, rapid deployment and integration, transparent pricing

Cons:

Not US focused, service reps often email pricing in foreign currency despite our account being USD.

goo intentions, could be better

Comments: Our CS was really nice, tried to answer our problems, but the system itself wasn't good enough.

Pros:

It is easy to use when it come to pick your flight and book it.

Cons:

You can find flights in google and not in the system, which can give use loosing money. Costumer support was not good, very slowly and a lot of the time got an answer that nothing can be done.

Alternatives Considered: SAP Concur and Navan

Reasons for Choosing TravelPerk: exploring another system, got it without any cost for a trail period, they improved the system for us always and very fast.

Switched From: SAP Concur and Navan

Reasons for Switching to TravelPerk: Israely start up, strong back of GBS system

Nothing more easy for you business trips

Comments: Easy and time saving for booking trip for yourself and other team members

Pros:

It’s the better way to check train, flight, hotels availability with few clicks

Cons:

There are not a complete lists of train to booking vs official train sites. Sometimes the number of trips available are less than the ones pubblished on official platforms

Travel Management tool and agency

Comments: In general terms I'm a common user, and I have to say that my experience during these 5 years is very positive. I have no complains about the user experience, the rates, the customization, the support team. I booked trips for individual employees, groups and myself, and the experience has been always positive.

Pros:

The user experience is very positive: the navigation, the steps when you create an event, a trip, when you invite a new user or archive an old one. Is very easy to complete your settings and deploy your company policies and approval steps.There's a special kudos for the support team: changes, cancellations, time modifications, dates, upgrades... all these are very common, but the support team is always there to help you by chat, by email and they always have a solution.

Cons:

Basically, there's nothing to complain about. THe product is always growing, the product team is available to receive comments and chat about new features and impressions. Your agent manager is available 100% and you can ask all that you need.

Easy to use and excellent customer service

Comments: The prices are very, very excellent, and I love their treatment and customer service. I am very satisfied with them

Pros:

Prices are very reasonable, competitive with other companies. Customer service is excellent. I like to book with them for easy booking

Cons:

I will say frankly, and for myself, I did not find any negative

Best travel partner for our startup

Comments: I used travel perk for several years. I was in charge of implementing it in my company and create the travel policies and self service process. Before that we used traditional agencies and we had 2 people fully focus on booking trips.
Once I implemented Travel perk we did a self service process and those 2 people were able to put their work on something more valuable

Pros:

Easy to use and deploy Easy for users to understand the tool Easy to set the travel policy Prices

Cons:

Maybe the billing section was not as good as other parts. For example, once we had credit in our favor but I was able to see how I was expending that credit and I had to ask the account manager all the time

Alternatives Considered: BizAway

Reasons for Choosing TravelPerk: We wanted an efficient process for a fast growing company and travel perk allowed us to create a self service process

Reasons for Switching to TravelPerk: Reputation in spain

Amazing Experience

Comments: Very well

Pros:

Easy and friendly use of the app. Very comfortable and fast for the seek.

Cons:

The first time that I looked for travel the app didn't show me results by train and had to exist few.

Travel Perk review ?

Comments: Always was a positive experience even when issues arose.
Always found what I wanted or better, from having transitioned to other mediums for professional transit, moving to TP was a great deal for all users (and I assume related managers). Seemingly better value for money, but certainly smoother operations for us users.

Pros:

-Customer Support ! Always professional, quick and actually supportive. Cases are handled with care and depth. CS sometimes proactively reaches out. -Smooth and user friendly.

Cons:

-I have experienced hotels being listed although they do not use TravelPerk

If you want to save money and time, choose Travelperk

Comments: We tried the platform for several weeks, playing with the rules, options, doing some different travels. During these last years have improved their support por Spanish companies for taxes and reports. Simply works.

Pros:

It's easy. Easy to use, easy to manage and easy to save money with the right choice on time.

Cons:

Local support in several countries is centralized in an english call-center. It could be an issue for some users.

Best travel management system yet

Comments: I work for a small company and I always make urgent and last minute bookings for clients and staff. I am so impressed with the ease and efficiency Travelperk has to offer. We are able to book flights and hotels with ease.

Pros:

Travel perks is great for small to medium size businesses that make group travel bookings easy to manage and saves time and money.

Cons:

I did not find any flaws. I am happy with everything that they offer. I would not change a thing

Great product

Comments: Great experience overall

Pros:

We use the bookings feature and it is great and simple to use. Great searching capabilities, and integration with company policies and payment methods works fine

Cons:

Too many requests to rate the experience. I think one at the beginning and one at the end should be enough

Easy and friendly system

Comments: It is a pleasant journey, no stress

Pros:

The whole experience is easy with Travel Perk, the website is friendly and switch between search is quite easy, the offer given is also good, and the range of prices normally very good.

Cons:

Sometimes we need to refresh the system do not lose information, sometimes take a bit longer to confirm availability and right at the end of the process I need to refresh.

Smooth flight booking process

Pros:

- Easy flight booking process - Flights sorted by the best ones - Filter flights by company policy - Flight check-in reminder

Cons:

- integrate with airlines to know the check-in status, and display this status and check-in data in TravelPerk - maybe adding some resources about the flight process (allowed bag weight, online check-in process, general guidelines for first-time travelers) would be great, this will make the user doesn't need to navigate to the airline website.

Tech. Consultant Review

Comments: My experience with TravelPerk until now is really good, as mentioned before it made my travel planning much more easy and relaxing.

Pros:

Made my business travel planning much easier on my own end and for the approval process to pass fluently.

Cons:

Not much that I didn't like. I'm just disappointed that some features like which airplane seat I'm going to sit on is being payed. Would be nice if it was free, although I'm not sure if that has anything to do with TravelPerk.

A tool so simple to use that you will never go back.

Comments: Implementation has been easy and flawless. It has helped us manage our Travels and Expenses like never before. Great UI and really simple to use. Monthly invoices, good pricing and probably one of the best customer support out there.

Pros:

UI is beautiful you can tell how much work has been put into their web interface and the simplicity of booking trips is stunning.

Cons:

Sometimes, their suppliers (Hotels) will insist that you pay your room before leaving although it has been paid already. Adding a function in the APP/ confirmation E-mail with the voucher so you can show it to the hotel would be perfect.

Ease and user friendly

Comments: Its all in one platform to aid business travel plans with simplify and straight forward approach

Pros:

convenient way of booking travel plans and payment is direct.

Cons:

less attractive and no coupons or discounts. Sometimes the credit cards expire facing issues to employees.

Good efficient service

Comments: Very useful efficient and timely service.

Pros:

Ease of use. I use the service for business and rotation travel. Every time its been my service of choice.

Cons:

None. I found the site clean and clear to use.

Travel booking

Pros:

I used to book my flight tickets to switzerland and was all very easy

Cons:

Train tickets could include maps and routes in a google maps fashion

Highly recommended

Pros:

- Easy to use, new users can use it without complex training. - It integrates with the existing flow and adapts to the existing needs. - It can be accessed from multiple platforms.

Cons:

- There is no search by airport acronym. - The home page is too simple and lacks a section for alerts or important information. - The home page could have links to quick help, FAQ or similar.

Indispensable!

Pros:

Given how there are almost no boundaries today, being able to book travel online through the company you work for is essential. Travelperk allows just that. I've used it through my company and through an event organizer when I was invited to speak. Flawless experience beginning to end .

Cons:

It might be that I don't know how to do this, but I've tried searching for stays where I been before through TP and it doesn't bring them back. If there's another way to find those, then I don't know it :) but it would be great to see Hotel Goldmarie in Berlin as a first result when I search for it, instead of using it as a starting point.

Poor customer experience

Comments: It is a nice platform as long as everything runs ok. Once issue appears, they just blame their partners instead of solving it.

Pros:

Fairly automated option for manging your business trips

Cons:

Poor customer support, they are just a reseller, not bearing any responsibility for possible issues.