17 years helping British businesses
choose better software
What is Operto Teams?
Operto Teams is a comprehensive property maintenance management software that simplifies cleaning, task management, and maintenance operations. It allows you to save time by automating scheduling, optimizing task assignments, tracking maintenance issues, and simplifying communication across your entire team.
With extensive automation and customization, Operto Teams enhances operational efficiency and team collaboration—no matter the size or type of your property portfolio. Customize workflows and automate daily, weekly, and monthly tasks to ensure nothing is overlooked. Tailor checklists by task, region, property, or unit, and let schedules automatically update through seamless integrations with your Property Management System (PMS).
Operto Teams boosts productivity, streamlines operations, and enhances collaboration between property management and housekeeping teams.
Who Uses Operto Teams?
Companies looking for robust cleaning, housekeeping, issue tracking, maintenance and staff scheduling software that integrates with their current PMS.
Where can Operto Teams be deployed?
About the vendor
- Operto Guest Technologies
- Located in Vancouver, Canada
- Founded in 2016
Operto Teams support
- Phone Support
- Chat
Languages
English
Operto Teams pricing
Starting Price:
- No free trial
- No free version
Operto Teams does not have a free version and does not offer a free trial. Operto Teams paid version starts at US$7.00/month.
Pricing plansAbout the vendor
- Operto Guest Technologies
- Located in Vancouver, Canada
- Founded in 2016
Operto Teams support
- Phone Support
- Chat
Languages
English
Operto Teams videos and images
Features of Operto Teams
Reviews of Operto Teams
Excellent software at a fantastic price
Comments: We couldn't be happier. VRScheduler does everything we need it to at a fraction of the cost of other software providers. It has excellent reporting functionality, great support and is complete in what it covers. Basically, it saves our business so much time, plus we have faith that it will always work properly. We would recommend this product to anyone.
Pros:
The ease of scheduling. You can easily see your day or week ahead, and allocate jobs to cleaners efficiently.
Cons:
As with all cleaning software, it is a little arduous setting up checklists across multiple individual listings, but I can't see any workaround for that.
Operto Guest Technologies Response
4 years ago
Dear David, First of all thank you so much for choosing VRScheduler and for posting such a positive review. The fact that you say it does everything that you need, the scheduling is easy and that the reporting functionality is excellent means so much to us. We are constantly reviewing all functions in order to make improvements where possible so we will take your feedback about the checklists on board. Your recommendation is also highly appreciated and we hope that you will tell more of your colleagues in the industry about us. Kind regards Jill Mason
VRScheduler is a NO BRAINER
Comments: My company is more organized than it has ever been. VRScheduler has provided me the tool to minimize operational costs while increasing our quality of services provided.
Pros:
VRScheduler's software was able to be tailor fit for my housekeeping company, providing me more structure than my company has every had.
Cons:
It is definitely not software I could setup on my own, it was much more difficult than what I had experienced with other products. However they are very hands on in teaching you how to use the software, providing that tailor fit setup specific to our business.
Operto Guest Technologies Response
4 years ago
Hi Skylar, Wow, what a lovely review. We are so pleased that VRScheduler has made your life easier and reduced your costs. This is our ultimate aim and we are always delighted when we see satisfied clients. We are also always happy to help with the set up and with the use of the system until you feel more comfortable to use it on your own so if you have any questions, you can always contact us. Please do recommend us to your industry colleagues and thanks once again for such wonderful feedback. Kind regards
Recommend but it's a time and financial investment
Comments: We like it but it's around $300 / month for us and it's borderline not worth it. We used Tsheets before which worked really nicely with Quickbooks and had very easy and friendly customer service if you needed help.
Pros:
- It is a huge time saver to have the cleans synced automatically - Almost no human error and if there is, it's the clients fault and not ours ;) - Scheduling is much easier - Master calendar shows all bookings
Cons:
- Due to USD exchange rate, this program is very expensive for us and when I get the bill, it turns me off. It's still worth it as we are at our one year mark and will continue but partially due to the fact we have invested so much time learning it. - Customer support: I would prefer a phone line to call instead of emailing. I have tried calling before but it's an American # and I can't call out
Operto Guest Technologies Response
4 years ago
Thank you for taking the time to review the VRScheduler and we are really happy that you find the system time saving and easy to use. Thank you for your feedback and please stay safe
AVRS Review
Comments: I am enjoying the program and the support we receive is amazing. Regardless of how many emails I send in a day every single email is answered within an hour.
Pros:
The most impactful is the ability to import AirBnB and other links into the schedule, turnovers are automatically entered which helps to reduce any booking errors. Once all your information is loaded (which the VRS team will do during your trial period) the ease of use is very simple and user friendly.
Cons:
It would be nice if the calendar could print as it looks in looks like in the scheduling calendar with the different Region colors etc.
Operto Guest Technologies Response
4 years ago
Hi there Wanda, Thank you very much for your kind words. We do pride ourselves on our customer service and we try to ensure that no one has to wait more than a couple of hours before they receive a reply from us. We have taken your comments on board with regards to the calendar and will look into this further. In the meantime, thanks for being an awesome client, and please do recommend us to your colleagues. Kind regards and stay safe
Excellent customer support
Comments: We have been very pleased with the features of the software and responsiveness for customer support. In fact it is quite robust, and we are continuing to learn about some of its features which can help us improve operational efficiencies.
Pros:
With VRScheduler we are able to generate reports to better evaluate where our resources are being used and where we can find efficiencies. We've saved time and achieved better accuracy over the paper timecards we were using in the past. Our vendors especially love the software - they've even tried to get their other clients to use it since it's made their workflow so much better. Lastly, we've been able to get reports tailored to our needs. Thank you!
Cons:
It has taken a bit of time to get our employees adjusted to using an electronic system. If they aren't especially tech-savvy, they have a harder time. However, the representative has been very patient about helping them get up to speed.
Essential Holiday rental management tool
Comments: The team at VRS worked well to help us with the setup initially and it was much appreciated. They were flexible with our online meetings to fit in with our time zone, and understanding of our problems during the setup process.
Pros:
Due to our expansion we needed to automate our internal processes and the integration with our booking system, based on Beds.24, was critical to the process and was simply achieved. Staff now have a simple single point of reference for their task.
Cons:
We intend to start using the laundry tracking features but on first glance seems like it could be a challenge! Ideally with a link out to our outsourced suppliers software, I hope this can be achieved as it could save us valuable time.
Operto Guest Technologies Response
3 years ago
Dear Roger, Thank you very much for taking the time to review VRScheduler and for the kind words. We are glad to hear the staff now have that single point of reference for their work and hope that your expansion is going as planned. Regarding the laundry tracking, please reach out to our Help Desk, [email protected], if we may assist in setting things up with your laundry supplier. Kind Regards,
Must have software for rental property management
Comments:
The software is logical and easy to use.
The support is second to none
I felt fully supported during setup and use.
Pros:
It is user-friendly and simple to set up and use. Functionality is essential to my business and made my business much more efficient
Cons:
Reporting could do with some enhancement
Operto Guest Technologies Response
4 years ago
Dear John Thank you very much for choosing VRScheduler. We are thrilled to read that you find it easy to use and that our support is second to none and that you would recommend us as a must have to other property rental managers. This is really encouraging and motivating for us so thank you so much. It would be great if you could contact me directly with regards to the reporting so that we can better understand what enhancements you would like to see and so I look forward to hearing from you. Kind regards Jill Mason
Excellent software to task and schedule our vacation rental staff
Comments: I know the majority of the tasks our staff is completing on any given day/week/month. I can track when the task is started, ongoing and completed and if there were any issues that arose while completing the task.
Pros:
VR Scheduler is dynamic, robust software that enables us to task and schedule every activity in our vacation rental business. The developers have adapted the software to meet our needs and continue to develop additional functions/features. VR Scheduler integrates with our property management software. It is a quality, cost-effective addition to our suite of software products.
Cons:
It is not a one-size fits all product and you need to be focused on how you want to utilize the different features/functions. Implementation both at an administrator and staff level takes training.
This software has changed the way we operate - for the better!
Comments: Excellent level of service we have seen a steady stream of software enhancements made already. The value is excellent for how powerful this software is to our operational efficiencies.
Pros:
The automation and level of customisation available make this a very powerful piece of software for property managers. The amount of time and the reduction of human error has made such a positive impact on our operations. The buy-in from all of our employees has been extremely positive.
Cons:
The set-up was a bit more time consuming then I had originally anticipated, however well worth the time invested. In regards to ease of use, the program is very user-friendly for the average user. Learning to navigate the automation rules was something that took some trial and error, but that is also due to the power of how many options you have. Support was always available to assist when needed.
Reliable, Easy-to-Use Cleaner Scheduling Software
Comments: I'm very happy with this software and feel like it's a great value for what you get/how it affects my business.
Pros:
Training on how to use the software stands out as unique about VRScheduler. They did a great job walking me through setup and implementation using screen sharing, ensuring I know how to use the software and following up to make sure it's going well. It's reliable and does exactly what it's supposed to.
Cons:
The user interface looks outdated. It's not a very friendly experience, but it is certainly functional.
Essential tool for unit based housekeeping management
Comments: Superior onboarding and training experience. The platform was up and running in a day and further customization was supported by the customer care team at every step. On the rare occasions when an integration broke down, the team fixed it super quickly and didn't make excuses. VR Scheduler has the manager's needs in mind, they are continuing to improve the product all the time and you any manager will win by using it.
Pros:
I like that VR Scheduler is created and continually developed with the challenges of automating housekeeping and unit maintenance scheduling and visibility for a manager. There is an ongoing focus on automation that is superior to other products. Maybe even more than the excellence of the product, the customer care is THE VERY BEST! I can't thank the VR Scheduler team enough for actually caring about our business. They make themselves available because they know there is nothing more critical than supporting and managing cleaning and maintenance in the short term rental business.
Cons:
I think the user interface needs work, but the team is aware of this also.
Operto Guest Technologies Response
3 years ago
Thank you so much for writing a review of VRScheduler. We are glad that you are enjoying our software and our services. As you mentioned, we are continuously developing new features based on our customer's feedback - keep it coming!
VR Scheduler is a game-changer for vacation rental managers! It has made scheduling cleaners easy.
Pros:
Managing schedules for housekeepers over multiple properties that have a variety of check-out days can be a challenge to even the property manager who loves detail. VR Scheduler has made this task, not only easy, it has also shaved off hours every week, making our work more productive. With all cleanings automatically in place on the calendar for the day of check-out and assigned to the correct housekeeper or supervisor, all I have to do is click, drag and drop to place the property to move the cleaning to the day it works best for my staff. In addition, VR Scheduler not only allows employees to mark when their tasks are completed, and allows them to add notes and pictures for maintenance or damage, it also automatically updates the master calendar when the hot tub inspection is complete, when the home is clean and when a supervisor inspects the property. VR Scheduler is one of those "must haves" in the vacation rental manager's toolbox! After thirteen years of vacation rental management, this is one of the best software products I have ever used.
Cons:
What's not to like? There are really no negatives--quick response time for customer service, a great product that makes my life easier, so I guess the only negative is that it takes some time to do the setup--but what software doesn't!
Operto Guest Technologies Response
7 years ago
Hello Dan, Thank you for your detailed and expansive positive review of VRScheduler for your company Destination Leavenworth. We are thrilled and rewarded that you reported our vacation rental software is saving you hours and increasing production. It is an absolute pleasure to work with you to increase your operational performance. Thanks again for being a loyal customer and writing this amazing review, it really made our day here at VRScheduler. Jill
Very happy with VRScheduler
Comments: We have definitely been saved many times by VRScheduler with cleanings being arranged/set up for last minute bookings as well as property inspections being set up/arranged prior to check ins!
Pros:
We love how customizable it is to our business and the integration went easily with Ownerrez. It automatically arranges cleanings/inspections which helped free up A LOT of time. We are able to put specific instructions/requests for each property for the cleaner so nothing gets missed. Customer service is always nice, helpful and respond in a timely manner.
Cons:
It takes a bit of time to update the system once a change is made. *We wish there was an SMS messaging system we could send out to our vendors/cleaners regarding last minute changes/notes they need to be aware of.
Operto Guest Technologies Response
4 years ago
Dear Toni Thank you so much for your great feedback. We are delighted to have another satisfied customer and love how easy our system was for you to implement and how timesaving and efficient it has proven to be for you. With regards to an SMS messaging system, we have recently added a Slack integration. I will reach out to be sure you know how to implement this piece. In the meantime, please stay safe and if we can assist you with anything VRScheduler related then just give us a shout. Kind regards and stay safe Jill Mason, CEO VRScheduler
Perfect software for scheduling your staff for your Vacation rental management Company!
Comments: My experience is fantastic. I am so relived we finally found a software program for scheduling staff and guest needs that actually works. Our company has about 130 plus properties. This company is great to work with and has been more than accommodating to us and has been constantly improving anything brought to there attention. I have looked for over 4 years and use to manually do all the schedules and payroll. This saves time, it makes sure things get done, it creates a lot more structure, puts you more on auto pilot, can customize things to fit your company needs. My staff loves it also. I don't know what I would do with out it now that I am in it completely!
Pros:
It puts my mind at ease knowing I can rely on this program. Everything that pops up moment to moment gets scheduled in ASAP, this way nothing is missed. It is integrated with our reservation system and everything is kind of on auto pilot. The owner is awesome to work with and very accommodating. This is a very workable system.
Cons:
Could use a APP on this program. I also would like when I inactivate employees on the VR, if it would delete them altogether and maybe be able to pull up in a archive folder instead. That way won't loose their info, but its out of the way for when you run reports . Same thing with starting a new property, can archive or delete old rules to not have to scroll though. Nothing major.
Operto Guest Technologies Response
6 years ago
Hi Lisa, Thank you for your review of our vacation rental software. We are so happy it is working for scheduling your staff. Thanks too for your feedback regarding the filtering and archiving. We will improve this area and get back to you directly. Cheers, VRScheduler
This software has changed our lives!
Comments: This software has changed our lives! I wish we'd have done it sooner. It has saved us so much time and energy in managing our growing inventory of properties. The best part is our handymen, groundskeeper and housekeepers all love the system, too. It has changed the way we communicate as a team and things don't get forgotten about like they had in the past. I would recommend this software to anyone looking to streamline their property management systems. One of the best investments we've made in a long time.
Pros:
automated scheduling, ease of use, tracking of billable services, how much our team love using it, how much easier it's made communication with the entire team
Cons:
I haven't found anything that I don't like about this software.
Operto Guest Technologies Response
4 years ago
Dear Jessica, Thanks for your wonderful review. We are so pleased to read how happy you are with VRScheduler and that your colleagues are loving it too. Your recommendation and enthusiasm is really rewarding and makes what we do all the more worthwhile. If we can help any of your other colleagues in the industry or if you need anything more from us then please don't hesitate to get in touch. With thanks, Jill Mason
Excellent Program
Comments: Overall I love VRScheduler.
Pros:
VRScheduler is very easy to use. It makes are invoicing, scheduling, and so much more so much easier to operate. Before using this program I was doing all of my scheduling on a large homemade desk calendar. This program is much more efficient.
Cons:
Inspections on the scheduling calendar should move with the cleaning. We have sent inspectors out to cabins that have been moved to another day and didn't realize the inspection didn't move with it. We live in the mountains where cell phone service is spotty so inspectors and cleaners have difficulty accessing the information they need for the property.
Operto Guest Technologies Response
4 years ago
Hi Theresa, Thank you for your glowing review of VRScheduler, it is so rewarding to hear we are making your scheduling and invoicing easier. We will reach out to you to show you how to schedule inspections to be dependant on cleans - that way they will move together as you describe. We have also recently chatted with you about our new offline dashboards, which will resolve your access issues. Thanks again for being such a long term customer, we appreciate your business.
Fantastic Tool to Take Away Scheduling headache
Pros:
Calendar integration. User friendly. Ability to recognize what dates are available or vice versa based on active reservation calendar, for the purpose of scheduling cleaning and maintenance, which streamlined a lot of the process in between.
Cons:
It is web based. Don't have an APP yet.
Operto Guest Technologies Response
3 years ago
Thank you for the review! We are happy to hear that VRScheduler has helped you streamline a lot of your processes. That is our goal. VRScheduler has a progressive web app (PWA), an alternative to apps from the app store. We have chosen the PWA technology for its ease of installation, image and video upload speeds, and faster deployment of new features. All the best
A complete package!
Comments: From implementation to operation, VRScheduler has helped grow our business and will be using it as long as we are in business. It is a fantastic software and a pleasure to use.
Pros:
VRScheduler has changed the way we operate our business and streamlined our entire workflow from A-Z. We had someone daily entering tasks in a google calendar which resulted in lots of human error. Having VRScheduler automate this process and scheduling all our cleaning/maintenance staff has take out the guess work, and allows us to focus on growing our business knowing that all scheduling is taken care of in real time.
Cons:
Any issues that came up, [SENSITIVE CONTENT HIDDEN] and her team resolved instantly!
Operto Guest Technologies Response
4 years ago
Dear Alessandro, So very happy to hear that VRScheduler will be with your team for the long haul! We are also pleased that the real time features are beneficial to your company. Please continue to let us know if you have any questions or concerns. Kind regards, Jill
Saves time and headaches!
Comments: We are very happy with our transition to VRScheduler. We have been able to customize it in so many ways, that make it an exceptional product for our needs! It does occasionally have glitches, but once the tech team is notified they are usually fixed right away. In general, tech support has been fantastic - which made the transition to an online platform much less overwhelming.
Pros:
After 4 years of tracking vacation rental bookings and cleanings using an Excel spreadsheet and iCal, we decided that our list of 40+ clients was too unwieldy for so much manual entry. VRScheduler automatically imports bookings to a central location, and auto-generates tasks that WE identify to go along with each one. The tasks also feed into a staffing calendar, making scheduling a breeze. The best part is that the software has VASTLY decreased the likelihood of a missed booking. If the visit shows up in VRBO, it's on my calendar!
Cons:
While each booking and group name imports automatically into VRScheduler, the number of guests still need to be manually entered for each group. We've been told by tech support that this is a limitation of VRBO and Airbnb (not VRScheduler) - but it's the most onerous part of using it.
Operto Guest Technologies Response
5 years ago
Thank you for sharing your positive experience with VRScheduler as your vacation rental property management software for your VRBO driven business. We are happy to have you onboard, Christina! Cheers- Sarah
VR Scheduler review
Comments: Overall, I am very pleased with VRScheduler. It has been a game changer for our business and I highly recommend it.
Pros:
For my company, the ease of automatic integration and scheduling is the best part of this software. I do not have to worry about making a weekly schedule for my staff or getting the information from clients. It has saved both time and money.
Cons:
I feel that the overall layout could be more user friendly. It can be somewhat difficult to navigate between each tab/task.
Operto Guest Technologies Response
4 years ago
Dear Lauren, Thank you so much for your wonderful review of the VRScheduler and we are delighted that it has been a gamechanger for you. We worked hard on the design to ensure that not only would it save our clients valuable time but also ensuring that it was user friendly so we will be reviewing the navigation between tabs, as per your feedback. We also really appreciate that you would highly recommend us to your industry colleagues this is the best feedback we could hope for. If there is anything more that we can do for you then please don't hesitate to contact us. Wishing you a wonderful and successful 2021.
Perfectly designed!
Comments: Great software with a very responsive and dedicated staff. They are always improving and adding features based on user recommendations. Well done!
Pros:
It had everything I was looking for as far as scheduling and running our VR operations. I am now realizing it may fully replace the other 2 programs that we use in conjunction with VR Scheduler.
Cons:
I am not sure if there are any cons at this point.
Operto Guest Technologies Response
5 years ago
Hi Matt, What a fantastic Review! It is so nice to hear that VRScheduler has been such a good fit for your business. Thank you for finding time to write this review, Elaina
Streamline software for my short-term vacation rental company.
Comments: Wonderful! I highly recommend to those seeking an intelligent, intuitive and streamlining software. The customer service cannot be beat!
Pros:
I love how CEO created a very practical and sophisticated software program that is not only easy to use but is essential for this line of work. This particular software has the capacity to Streamline all of the day to day operations as well the ability to sync calendars form various booking platforms. It makes my life much easier and is essentially error proof. One of the best things about the VR Scheduler is that you have the option to utilize only the features that best suite your company's needs... making it feel tailored made just for you.
Cons:
There were a couple of confusing set-up features upon the initial set-up. Although CEO was very quick to modify what was not pertinent for my company.
Incredibly powerful software for an incredible value!
Pros:
Th software is incredibly flexible. With all the different types of tasks you can really make the software schedule any kind of task around bookings, before bookings, between bookings, etc. Once setup it truly makes it easy. I am starting to see how much of a time saver the software can be as we scale up.
Cons:
Some of the setup can be a little bit repetitive but they do have tools to make this easier.
Operto Guest Technologies Response
4 years ago
Hi Kurtis, Thank you very much for taking the time to review VRScheduler. We are happy to receive your great review and feedback! It is so rewarding to read that scheduling around bookings is something you find helpful and a timesaver. We wish you the very best and please do not hesitate to reach out if you ever need any assistance. Kind regards, The VRScheduler Team
Just what we needed
Comments: After experiencing a large growth spurt in our vacation rental business, I knew that my spreadsheets wouldn't cut it any more-there was always a looming sense of "what am I forgetting" and never a free weekend to relax and not have to worry about what I was missing. VRScheduler has been a great tool for our business and I am excited to see it in full swing this summer rental season. My housekeeping staff that have had an opportunity to use the program are very impressed, and in fact as I hire new cleaning companies during our off-season they are most impressed with the VRScheduler capabilities and have vocalized they wished everybody in the Vacation Rental Industry used it!
Pros:
Once set up the daily usage of VRScheduler is a breeze to use. It keeps me organized and gives me the peace of mind that I will never miss a check out clean again!
Cons:
The set up is quite a process and a bit confusing when trying to establish rules, however the support VRScheduler offers is exceptional. [SENSITIVE CONTENT HIDDEN] has always made herself available for questions!
Great to automatically manage cleaning team for vacation rentals
Pros:
Easy to use and hands-off once you have everything setup
Cons:
A little difficult to get used to, but customer support is amazing
Operto Guest Technologies Response
3 years ago
Thank you so much for the review. We are glad that you find VRScheduler easy to use. We pride ourselves on delivering amazing customer service, and we are happy to hear you agree. Please recommend us to your colleagues and friends. All the best