--- description: Discover the benefits and disadvantages of IT Glue. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: IT Glue Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [MSP Software](/directory/30921/msp/software) > [IT Glue](/software/170401/itglue) # IT Glue Canonical: https://www.capterra.co.uk/software/170401/itglue Page: 1 / 15\ Next: [Next page](https://www.capterra.co.uk/software/170401/itglue?page=2) > IT Glue is the AI-powered documentation platform built for IT professionals. Track, find and know everything in under 30 seconds. > > Verdict: Rated **4.6/5** by 342 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses IT Glue? IT Glue is designed to help IT professionals document SOPs, passwords, assets, vendors, and users. Whether you're running an IT team or an MSP, IT Glue centralizes and standardizes your documentation. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 342 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Kaseya - **Location**: Miami, US - **Founded**: 2004 ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Per User - **Pricing Details**: Terms and conditions apply. All listed prices are for a minimum of 5 users on a 36-month term. Options for 1-4 users are available on the Enterprise Plan at a higher price per user. 12- and 24-month terms are available at slightly higher prices. There will be a one-time onboarding fee. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Austria, Belgium, Canada, Cyprus, Denmark, Estonia, Finland, France, Germany, Hong Kong SAR China, Ireland, Israel, Macao SAR China, Malaysia, Netherlands, New Zealand, Norway, Singapore, South Africa and 5 more ## Features - Access Controls/Permissions - Alerts/Notifications - Approval Process Control - Asset Tracking - Audit Management - Backup and Recovery - Catalog Management - Change Tracking - Collaboration Tools - Compliance Management - Compliance Tracking - Configuration Management - Contract/License Management - Credential Management - Customisable Branding - Customisable Templates - Dashboard - Document Capture - Document Storage - Documentation Management - File Sharing - Full Text Search - IT Asset Management - IT Asset Tracking - IT Reporting - Inventory Management - Issue Management - Knowledge Base Management - Knowledge Management - Onboarding - Performance Metrics - Policy Management - Real-Time Notifications - Relationship Mapping - Remote Monitoring & Management - Reporting & Statistics - Reporting/Analytics - Search/Filter - Self Service Portal - Single Sign On - Supplier Management - Support Ticket Management - Tagging - Templates - Text Editing - Third-Party Integrations - User Management - Version Control - Workflow Automation - Workflow Management ... and 4 more features ## Integrations (60 total) - Addigy - Autotask PSA - Auvik - BVoIP - Backupify - Barracuda RMM - BrightGauge - BullPhish ID - Cisco Meraki - CloudRadial - ConnectWise Automate - ConnectWise Cybersecurity Management - ConnectWise PSA - Continuum PPM - Crewhu ... and 45 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [MSP Software](https://www.capterra.co.uk/directory/30921/msp/software) ## Related Categories - [MSP Software](https://www.capterra.co.uk/directory/30921/msp/software) - [Password Management Software](https://www.capterra.co.uk/directory/30923/password-management/software) - [Vendor Management Software](https://www.capterra.co.uk/directory/10024/vendor-management/software) - [Digital Asset Management Software](https://www.capterra.co.uk/directory/30203/digital-asset-management/software) - [IT Asset Management Software](https://www.capterra.co.uk/directory/30077/it-asset-management/software) ## Alternatives 1. [N-central](https://www.capterra.co.uk/software/13803/n-central) — 4.2/5 (253 reviews) 2. [N-sight RMM](https://www.capterra.co.uk/software/163344/n-sight) — 4.3/5 (202 reviews) 3. [SuperOps](https://www.capterra.co.uk/software/1017782/superopsai) — 4.6/5 (65 reviews) 4. [Syncro](https://www.capterra.co.uk/software/207618/syncro) — 4.6/5 (149 reviews) 5. [NinjaOne](https://www.capterra.co.uk/software/165889/ninjaone) — 4.7/5 (297 reviews) ## Reviews ### "Excellent Documentation Platform for MSPs" — 5.0/5 > **Josh** | *16 July 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: IT Glue has become an essential tool for managing client documentation within our MSP. The platform makes it easy to organise passwords, assets, procedures, contacts, and configurations in a central location. The search functionality is excellent, making information quick to find when supporting clients. Integrations with tools such as ConnectWise and NinjaOne help keep documentation aligned with other systems and reduce duplicate work. It also only requires an internet connection, meaning engineers can access important client information from anywhere, whether working remotely or on customer site visits. The collaboration features ensure everyone has access to consistent and up-to-date information. > > **Cons**: The platform can be expensive compared to some alternatives, particularly for smaller organisations. Initial setup and documentation standardisation can also take some time and effort to get right. While the interface is generally easy to use, some advanced areas could be more intuitive. > > Our overall experience with IT Glue has been very positive. It provides a reliable and well-structured platform for storing and managing client information, passwords, and technical documentation. The ability to quickly access critical information improves efficiency and helps maintain consistency across the team. The integrations, strong organisational structure, and collaboration features make it a valuable solution for MSPs looking to improve documentation and knowledge management processes. Overall, it has become a key part of our day-to-day operations. ----- ### "IT Glue Review" — 4.0/5 > **Ian** | *15 June 2026* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Fast response, easy to use UI, has integrations into other kaseya products to make for a larger solution for the team to use. > > **Cons**: It has no QR code scanner for when setting up the MFA tokens in each password field. Have to use a 3rd party to get the information when other password/document systems have had it built in for years. > > Very good, no real issues that I've found yet. A little annoying that the search field saves the last search constantly but I can work around it. ----- ### "Amazing Product" — 4.0/5 > **Jack** | *16 September 2025* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: So intergarted with the kaseya suite meaning all the systems just glue togther making major automation > > **Cons**: i find in kasya the support is sadly not always great and the problem with that is as products if it goes down its hard to get help > > fantastic overall product meaning its a product that is so excellent helps with process management overall ----- ### "Amazing product, great value for money." — 5.0/5 > **lewis** | *16 September 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: IT glue password management enables me and the team to manage, control and ensure fast customer support with ease of use by having all of the information in one place. OTP Management for User accounts has been amazing. > > **Cons**: Autofill from the web extension and web extension navigation is terrible and hard to navigate. browser extension could do with a rework for autofilling. > > IT glue does exactly what it states it does with very little limitations on how you and the team can manage the customer data. ----- ### "The most important tool for my IT business" — 5.0/5 > **David** | *10 February 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: the ease of use with IT Glue is one of my favourite things. It is so easy to add and organise data relating to clients and also it is easy to link different information together in a logical way so that everything is really easy to find. > > **Cons**: if I had to say something i dont like it would be the price just because money is always a big consideration in business. However, I would say that the value provided by IT Glue makes it well worth the price. > > Really fantastic, it was the first tool that I purchased when I started my IT business and it is the tool that I have built my business around. IT Glue helps me to keep organised but it also impresses clients because they always come to me asking for information about their systems and are amazed at how quickly I can pull up information about any of their equipment or infrastructure. ----- Page: 1 / 15\ Next: [Next page](https://www.capterra.co.uk/software/170401/itglue?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/170401/itglue) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data