15 years helping British businesses
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What is net2phone?

Net2phone is growing unified communications provider helping businesses drive smarter conversations to grow businesses. We have a variety of services including our proprietary video conferencing tool, business phone system, VoIP, SIP trunking, cloud PBX and more.

Who Uses net2phone?

net2phone empowers B2B and B2C mid-market to enterprise level companies needing communication tools for 10+ users.

net2phone Software - 1
net2phone Software - 2
net2phone Software - Net2phone Cloud PBX
net2phone Software - Bulk download
net2phone Software - 5

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Reviews of net2phone

Average score

Overall
3.9
Ease of Use
4.0
Customer Service
4.2
Features
4.0
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Jerry
Principle in US
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

net2phone has and does what it takes

5.0 3 years ago

Comments: Simple, effective Business Cloud hosted IP PBX system with all the features a small/ medium business needs has proven second to none with all sizes of my clients.

Pros:

Imperative features that a cloud hosted IP PBX must have. Price is right in the mix, not only for the handsets, but for the service and support to boot! Relative ease of configuration and deployment. Once system is operational MACs to call flow, team member, AA features is a breeze.

Cons:

Mostly due to learning curve along with UI configuration differences from other on-prem and cloud hosted systems, major changes to Auto Attendant and Call Routing can prove challenging.

Net2Phone Response

3 years ago

Thanks for the feedback, Jerry.

Scott
COO in US
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Good value, good support, good company

4.0 3 years ago

Comments: I specifically appreciate their support when it comes to the challenges implementing SIP on various phone systems and networks. If you do this, you know it's not one size fits all, and you know you need the provider to step up to the table and work with you to get everything set properly and to troubleshoot and help resolve issues as they arise. Net2Phone has consistently done this.

Pros:

For a simple cloud UC system, and SIP trunks for your traditional PBX or Teams, Net2Phone has a very good platform.

Cons:

Doesn't have a full collaboration suite built into their softphone like Ring Central, but it's priced appropriately and the softphone and mobile app work well for calls / texts, etc.

Net2Phone Response

3 years ago

Thanks for the feedback, Scott. I'm passing it along to our product team.

Wayne
Systems Administrator in US
Computer & Network Security, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Net2Phone not the Industry Leader in VOIP

1.0 2 months ago New

Comments: As an MSP who supports over 40 businesses, we often try to use the same service providers amongst our clients. It allows us to streamline our processes, utilize effective and proven solutions, and set expectations for services and service levels with our clients. Growing companies have growing pains as they pivot to support and maintain their clientele during growth periods. Unfortunately, I think N2P has exceeded their excusable mistakes. In the last year alone, we have experienced 5 Major Outages, 2 of which were multi-day outages, the others were near full day outages. In these situations, you need to be signed up for the service outage notifications. We've yet to see any of their outages return to normal operating without having to call in for some form of assistance, albeit as simple as Side Car not loading now, or phone has echo/static sounds on call, can't hear one side or other, phone rings can't pickup, can't transfer. Each of these issues have occured after their systems have recovered. However, their support staff feel they need to deflect the issue back onto you system/network. We find ourselves having to prove to their support team that our network is setup per their recommendations, even though we did all that during rollout and setup. I would highly recommend, they make a change during Roll Out to include setting up the network and firewall settings as they want, and verifying at that time it's setup as requested. This would save alot of us from having to do this with each instance of requested support. With that said, we have now been dealing with an issue for 5 weeks with no updates, no responses when asking for weekly updates. We have been told it's been submitted to Dev Team, with still no updates or access to the Dev team. This company seems to make changes on the fly, without testing in advance. When restoring services, seems to be the same way, they make changes til they fix the original issue, but generally create other issues in the process. I would not recommend them for your business. I am actively looking to move all my clients off their platform and to a Proven Industry Leader. Avoid Net2Phone at all Costs!!!

Pros:

Initially, was the price point, looked like N2P was acquiring other vendors and would become one of the Industry Leaders.

Cons:

Customer Service, Technical Services, Call Center, Email Tickets.

John
VP of Marketing in US
Construction, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Review - 9.2.21

4.0 3 years ago

Comments: We've thought about leaving it multiple times because of the cons listed above. However, it is one of the most budget friendly options which is important to a small business like ours.

Pros:

Good audio quality, when I've had to call customer service they were helpful

Cons:

It's extremely confusing/frustrating when we have to set up new phones. The user portal is not user friendly at all.

Net2Phone Response

3 years ago

Hi John! So sorry it's frustrating to add phone numbers. I've passed along the feedback.

Jean Paul
DIRECTOR in US
Leisure, Travel & Tourism, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Great for my small business needs!

4.0 3 years ago

Comments: It has been very good, reliable service.
Would recommend!

Pros:

Great customer service easy to modify web and app access

Cons:

I wish the app had better connectivity. When on call, sometimes the other person cannot hear me well so we have to hang-up and call again. Wish I could toggle like on web for Call History, Mine/Company