Square Payroll

Comments: We were pleasantly surprised by Square Payroll's deep feature set and found that this application can contain just about every aspect
of payroll function to employees. This application offers access for employees to individual accounts in order import hours worked and to create
reports regarding vacation hours or even company benefits to name a just few of many parameters.

Pros: We appreciated the inclusion of so many capabilities inside the Square Payroll application such as salary calculators which generate
accurate payroll rates individually or by group. This is one of many features Square Payroll offers through an easy to use front line
interface. Our team was also impressed with Square Payroll's ability to integrate with our third party operational management software
already in place. Synchronization is proven in most cases quite fluid. As Square Payroll supports mobile use on IOS and Android, access is
readily available for employees when remote.

Cons: With such an outstanding and comprehensive application , our team found Square Payroll's customer service difficult to contact
and almost as equally difficult to work with during our installation and integration phases. We are happy to report that this level
of service improved as we progressed with Square Payroll's application features. There is a rather robust and informed online forum that
is available where so many issues can be resolved thus improving client quality control levels.

Comments: Square's Payroll is insanely easy to use and navigate. I've been using it since Jan 1, 2015 and my only wish is that I started it sooner. I like that I can offer direct deposit to my employees and pick how often to pay them. They love it too because it's so simple, they don't have to worry about payroll. The backend for both me and my employees is also really easy to understand. I highly recommend it.

Pros: It's easy to use and understand. My employees said signing up and filling out their w-2 info was the easiest ever. Nobody had to ask me (or their Mom's!), it's direct and in plain English.
It calculates paid sick time for me (as per the new sick leave act in CA).
Submitting my quarterly federal tax returns and CA quarterly report of wages is also easy. It's so easy I don't even know how to do it because Square does it automatically for me!
Customer service is also great. One time I received a notice from EDD that I filed late, I called Square and they took care of it. My fee was waived, I haven't had an issue since.

Cons: I wish the Pay history offered more sorting options like their Sales information. I'd like to be able to see it by year, month, quarter, etc. I know Payroll is still kinda "new" so it wouldn't surprise me if this is offered later.

Comments: 1. Self controlled payroll (i.e. I can edit punches, see everything behind everyone's payroll).
2. Much faster/more efficient punches (no longer writing it down, having employees punch in and out on the ipad is so much easier).
3. I can do payroll from anywhere. I once did it on the top of Haleakala in Hawaii. Efficient filing from payroll specialists, and being able to remove employees right away if they are no longer working for us.

Pros: 1. The option to fix things right on your account. It makes accuracy and ease seamless. It is also very quick.
2. The customer support! Because I'm constantly on the go with my job, being able to send an email and receive an email response to my question makes it easy anytime and anywhere to get help. The responses are always knowledgable, patient, and consistent.
3. Being able to see the stats on our payroll is AMAZING. With previous payroll specialist it seemed like we didn't have the option to really see behind the scenes, but now we are able to see everything and every penny.

Cons: There are times that the software gets glitchy when people punch in and/or out (will say they punched in or out but didn't actually/will say they worked a different amount of hours than they actually worked). Employees can usually tell from the punch screen though if something went wrong. After letting me know, it is always an easy fix, but still a fix to have to take care of.

Pros: The software is simple and pretty easy to use. Customer service is pretty strong and helpful with the exception of the payroll department.

Cons: The fact that an apple update, in which we couldn't control if the iPad updated EVEN when we had it set to "do not automatically update," completely messed up our system for a couple weeks was very inconvenient and was a total hinderance on our business. We had to wait for that second apple update to fix the issue but in the mean time we could't print receipts, use the reader, or open the drawer. It seems that Square should have made some kind of correction or glitch fix in the mean time to help their users continue using with ease. Also the system has gone down completely in the past, and even though you all apologize... it still puts our business at risk when we can't complete transactions, harming our customers and our reputation. We should have been compensated for all of the trouble that we faced. For payroll, it is extremely frustrating to not be able to talk to a live person when we have questions or issues. The customer service in the payroll department is not good.

Comments: I joined in the beta testing and have loved it. It definitely helped us cut our administrative costs for payroll.

Pros: I love that I can run payroll in 10 minutes or less and that they file all the necessary paperwork. The cost is based per employee, which works for my business model. They have a new app for folks on the go, too. I've downloaded that, but not used it yet.

Cons: Editing timecards isn't too bad, however, you have to wait until the employee is clocked out to make the edit and it can be easy to get busy and forget. But sometimes the system doesn't let me add a timecard from scratch. The employee doesn't drop down in the menu so I have to go add the hours to an existing timecard. This isn't a big deal if you're not carefully monitoring costs, etc. Also, my employees go back and forth between locations, so if they start at location 1 to pick supplies up and clock in there, they're clocked in at that location for the whole shift. I wish there was an option to select which location they're working at.