What is OpsGenie?
Opsgenie is a modern incident management and response solution for operating always-on services. We empower Dev and Ops teams to plan for service disruptions and stay in control during incidents. Opsgenie centralizes alerts, notifies the right people reliably, and enables them to take rapid action. Our deep integrations with 200+ ITSM tools enable you to break down silos between Dev and IT Teams, correlate incidents to code deployments, and easily measure the full impact of a major incident.
Who Uses OpsGenie?
SMB and Mid & Enterprise
Where can OpsGenie be deployed?
Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile)
About the vendor
- Atlassian
- Located in San Francisco, US
- Founded in 2013
- Phone Support
- 24/7 (Live rep)
- Chat
Languages
English
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About the vendor
- Atlassian
- Located in San Francisco, US
- Founded in 2013
- Phone Support
- 24/7 (Live rep)
- Chat
Languages
English
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Features of OpsGenie
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Reviews of OpsGenie
Fernando
A most have
Comments: I've been a loyal customer of OpsGenie for almost three years now and I like to product so much that I wrote an integration with spring-boot-admin a year ago that now is used by many others. really great product
Pros:
I like the easy of use and most of all It never fails to deliver a message, Great UX and full of features
Cons:
I would like to have notification rules for how and when to receive some sort of events right now there is only one way of doing this but, that is something that would be ok to have but I'm very happy with the product
Joshua
Alternatives Considered:
OpsGenie Journey
Comments: We needed a way to monitor our infrastructure over the weekend without having to pay someone to physically sit in the building. So we first tried a company would would make a physically phone call to us when an alert went critical. Over time the problem with that was you had to employ a person to make that phone call and it was an expensive option as well. We needed a better ROI on what we were spending.
Pros:
Powerful tool to route alerts to different teams. (Phone, Text and Email) Setting up schedules and teams Cost is very affordable and you get economies of scale the more people you put on the account and begin using it.
Cons:
The filtering of who gets the alerts can be a bit confusing, it does take some time to get used to the setup and configuration of how they do things. I wish there was an official on boarding program. For example I would have like to have OpsGenie tell me, ok now that you are a customer and based on all the experienced we've gathered you need to do "10 things". Process items, procedures, best practices etc. Because we basically learned as we went and while the product was relatively easy to use it would have been nice to have that instruction at the beginning.
Jonathan
Strong offering as part of Jira
Comments: It does what we need it to do and integrates well with many different systems we use. I am satisfied with the product.
Pros:
OpsGenie was not the primary driver for us to select Jira for service management, but Ops Genie does a fine job of integrating with our platforms to alert users to failures. it is reliable.
Cons:
We have an international staff and the SMS features are not available in many of the countries in which we work.
Zach
Switched for different software
Comments: it was straightforward to use but ultimately went with something else
Pros:
we used this for our call line but have switched to a different provider
Cons:
it didnt ring in its own dedicated app and instead the normal phone settings
Serhii
OpsGenie - great Incident management utility.
Comments: Compare to PagerDuty the product is really similar, works the same way, similar APIs and integration options. The interface is simple, user-friendly. Smartphone application works amazingly for ticketing system with sound notifications, SLA set up, and viewing during work is really convenient. Great product in general.
Pros:
Easy to use, friendly interface, great smartphone application available for Android and IOS, no delays when it comes to Incident management. Not really expensive compare to similar products, overall performance is very decent.
Cons:
No dark mode theme for Web or Smartphone versions, some things could be changed and misplaced differently in the interface for more convenient performance.
