What is OpsGenie?

Opsgenie is a modern incident management and response solution for operating always-on services. We empower Dev and Ops teams to plan for service disruptions and stay in control during incidents. Opsgenie centralizes alerts, notifies the right people reliably, and enables them to take rapid action. Our deep integrations with 200+ ITSM tools enable you to break down silos between Dev and IT Teams, correlate incidents to code deployments, and easily measure the full impact of a major incident.

Who Uses OpsGenie?

SMB and Mid & Enterprise

Where can OpsGenie be deployed?

Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile)

About the vendor

  • Atlassian
  • Located in San Francisco, US
  • Founded in 2013
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Belgium, Brazil, Canada, Denmark and 16 others

Languages

English

About the vendor

  • Atlassian
  • Located in San Francisco, US
  • Founded in 2013
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Belgium, Brazil, Canada, Denmark and 16 others

Languages

English

OpsGenie videos and images

OpsGenie Software - On-Call Management
OpsGenie Software - Alert Dashboard
OpsGenie Software - Reporting and Analytics
OpsGenie Software - Investigation Dashboard
OpsGenie Software - Incident Command Center
View 6 more
OpsGenie video
OpsGenie Software - On-Call Management
OpsGenie Software - Alert Dashboard
OpsGenie Software - Reporting and Analytics
OpsGenie Software - Investigation Dashboard
OpsGenie Software - Incident Command Center

Compare OpsGenie pricing with similar products

OpsGenie

US$9.00/month
Free Version
Free Trial
N/A
Free Version
Free Trial
US$9.00/month
Free Version
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US$20.00/month
Free Version
Free Trial

Features of OpsGenie

  • Alerts/Notifications
  • Application Management
  • Audit Trail
  • Calendar Management
  • Collaboration Tools
  • Communications Management
  • Contact Management
  • Corrective and Preventive Actions (CAPA)
  • Dashboard
  • Event Logs
  • File Sharing
  • Incident Management
  • Incident Reporting
  • Issue Auditing
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • On Call Scheduling
  • Prioritisation
  • Problem Management
  • Real Time Monitoring
  • Real Time Notifications
  • Real-Time Chat
  • Reminders
  • Reporting/Analytics
  • Root Cause Analysis
  • Scenario Planning
  • Server Monitoring
  • Templates
  • Uptime Reporting
  • Video Conferencing

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Reviews of OpsGenie

Average score

Overall
4.7
Ease of Use
4.3
Customer Service
4.7
Features
4.5
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
68%
4
31%
2
1%
Fernando
Fernando
Director of Infrastructure in Guatemala
Verified LinkedIn User
Internet, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

A most have

5.0 4 years ago

Comments: I've been a loyal customer of OpsGenie for almost three years now and I like to product so much that I wrote an integration with spring-boot-admin a year ago that now is used by many others. really great product

Pros:

I like the easy of use and most of all It never fails to deliver a message, Great UX and full of features

Cons:

I would like to have notification rules for how and when to receive some sort of events right now there is only one way of doing this but, that is something that would be ok to have but I'm very happy with the product

Joshua
Director, Product Operations in US
Computer Software, 201-500 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

OpsGenie Journey

5.0 2 years ago

Comments: We needed a way to monitor our infrastructure over the weekend without having to pay someone to physically sit in the building. So we first tried a company would would make a physically phone call to us when an alert went critical. Over time the problem with that was you had to employ a person to make that phone call and it was an expensive option as well. We needed a better ROI on what we were spending.

Pros:

Powerful tool to route alerts to different teams. (Phone, Text and Email) Setting up schedules and teams Cost is very affordable and you get economies of scale the more people you put on the account and begin using it.

Cons:

The filtering of who gets the alerts can be a bit confusing, it does take some time to get used to the setup and configuration of how they do things. I wish there was an official on boarding program. For example I would have like to have OpsGenie tell me, ok now that you are a customer and based on all the experienced we've gathered you need to do "10 things". Process items, procedures, best practices etc. Because we basically learned as we went and while the product was relatively easy to use it would have been nice to have that instruction at the beginning.

Jonathan
IT Director in US
Nonprofit Organization Management, 501-1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Strong offering as part of Jira

4.0 2 weeks ago New

Comments: It does what we need it to do and integrates well with many different systems we use. I am satisfied with the product.

Pros:

OpsGenie was not the primary driver for us to select Jira for service management, but Ops Genie does a fine job of integrating with our platforms to alert users to failures. it is reliable.

Cons:

We have an international staff and the SMS features are not available in many of the countries in which we work.

Zach
Sales in US
Computer Software, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

Switched for different software

2.0 6 months ago

Comments: it was straightforward to use but ultimately went with something else

Pros:

we used this for our call line but have switched to a different provider

Cons:

it didnt ring in its own dedicated app and instead the normal phone settings

Serhii
Service Desk Analyst in Ukraine
Information Technology & Services, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

OpsGenie - great Incident management utility.

5.0 8 months ago

Comments: Compare to PagerDuty the product is really similar, works the same way, similar APIs and integration options. The interface is simple, user-friendly. Smartphone application works amazingly for ticketing system with sound notifications, SLA set up, and viewing during work is really convenient. Great product in general.

Pros:

Easy to use, friendly interface, great smartphone application available for Android and IOS, no delays when it comes to Incident management. Not really expensive compare to similar products, overall performance is very decent.

Cons:

No dark mode theme for Web or Smartphone versions, some things could be changed and misplaced differently in the interface for more convenient performance.