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Who Uses OpsGenie?

SMB and Mid & Enterprise

What Is OpsGenie?

Opsgenie is a modern incident management and response solution for operating always-on services. We empower Dev and Ops teams to plan for service disruptions and stay in control during incidents. Opsgenie centralizes alerts, notifies the right people reliably, and enables them to take rapid action. Our deep integrations with 200+ ITSM tools enable you to break down silos between Dev and IT Teams, correlate incidents to code deployments, and easily measure the full impact of a major incident.

OpsGenie Details

Atlassian

http://www.atlassian.com

Founded 2013

OpsGenie Software - On-Call Management
OpsGenie Software - Alert Dashboard
OpsGenie Software - Reporting and Analytics
OpsGenie Software - Investigation Dashboard
OpsGenie Software - Incident Command Center
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OpsGenie Software - Investigation Dashboard - thumbnail
OpsGenie Software - Incident Command Center - thumbnail

OpsGenie pricing overview

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OpsGenie has a free version and offers a free trial. OpsGenie paid version starts at US$9.00/month.

Starting Price

US$9.00/month See pricing details

Free Version

Yes

Free Trial

Yes, get a free trial

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OpsGenie deployment and support

Support

  • Email/Help Desk
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Android (Mobile)
  • iPhone (Mobile)

Training

  • Live Online
  • Webinars
  • Documentation
  • Videos

OpsGenie Features

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Application Management
  • Audit Management
  • Baseline Manager
  • Bottleneck Identification
  • Charting
  • Chat/Messaging
  • Collaboration Tools
  • Container Monitoring
  • Customisable Reports
  • Dashboard Creation
  • Data Import/Export
  • Data Visualisation
  • Database Monitoring
  • Diagnostic Tools
  • Drag & Drop
  • Email Alerts
  • Event Logs
  • Full Transaction Diagnostics
  • Incident Management
  • Issue Management
  • Issue Tracking
  • Monitoring
  • Performance Analysis
  • Performance Management
  • Performance Metrics
  • Prioritisation
  • Purchasing & Receiving
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management
  • Root Cause Analysis
  • SSL Security
  • Server Monitoring
  • Single Sign On
  • Status Tracking
  • Third Party Integrations
  • Transaction Monitoring
  • Trend Analysis
  • Uptime Reporting
  • User Management
  • Workflow Management

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  • Activity Tracking
  • Address Book
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  • Appointment Management
  • Attendance Management
  • Attendance Tracking
  • Automated Scheduling
  • Availability Management
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Class Scheduling
  • Collaboration Tools
  • Color Codes/Icons
  • Customer Database
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Drag & Drop
  • Electronic Payments
  • Email Invitations & Reminders
  • Email Management
  • Employee Management
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Facility Scheduling
  • Mobile Alerts
  • Multi-Location
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Room Booking
  • SMS Messaging
  • Scheduling
  • Task Management
  • Task Scheduling
  • Team Calendars
  • Third Party Integrations
  • Timesheet Management
  • Website Integration

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  • Application Management
  • Approval Workflow
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  • Authentication
  • Change Management
  • Commenting/Notes
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Dashboard
  • Data Extraction
  • Data Import/Export
  • Event Logs
  • Incident Management
  • Issue Management
  • Issue Tracking
  • KPI Monitoring
  • Monitoring
  • Performance Management
  • Performance Metrics
  • Policy Management
  • Portfolio Management
  • Prioritisation
  • Project Management
  • Projections
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Release Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Search/Filter
  • Server Monitoring
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  • Task Management
  • Third Party Integrations
  • Timeline Management
  • Troubleshooting Reports
  • User Management
  • Version Control
  • Workflow Management

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  • Contact Management
  • Customisable Templates
  • Data Import/Export
  • Desktop Notifications
  • Email Alerts
  • Event Triggered Actions
  • Geographic Maps
  • Geolocation
  • Geotargeting
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  • Interaction Tracking
  • Live Chat
  • Location Tracking
  • Mass Notifications
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Language Alerts
  • Purchasing & Receiving
  • Push Notifications
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  • Reminders
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  • Risk Alerts
  • SMS Messaging
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  • Multi-Language
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  • Real-time Updates
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OpsGenie Reviews for UK Users

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Overall rating

4.7/5
From 123 users reviews

Average score

Ease of Use 4.3
Customer Service 4.7
Features 4.5
Value for Money 4.4

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Fernando S.
Fernando S.
Director of Infrastructure
Internet, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 31/07/2018

"A most have"

Comments: I've been a loyal customer of OpsGenie for almost three years now and I like to product so much that I wrote an integration with spring-boot-admin a year ago that now is used by many others. really great product

Pros: I like the easy of use and most of all It never fails to deliver a message, Great UX and full of features

Cons: I would like to have notification rules for how and when to receive some sort of events right now there is only one way of doing this but, that is something that would be ok to have but I'm very happy with the product

  • Reviewer Source 
  • Reviewed on 31/07/2018
Joshua V.
Director, Product Operations
Computer Software, 201-500 Employees
Used the Software for: 6-12 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 05/03/2020

"OpsGenie Journey"

Comments: We needed a way to monitor our infrastructure over the weekend without having to pay someone to physically sit in the building. So we first tried a company would would make a physically phone call to us when an alert went critical. Over time the problem with that was you had to employ a person to make that phone call and it was an expensive option as well. We needed a better ROI on what we were spending.

Pros: Powerful tool to route alerts to different teams. (Phone, Text and Email)
Setting up schedules and teams
Cost is very affordable and you get economies of scale the more people you put on the account and begin using it.

Cons: The filtering of who gets the alerts can be a bit confusing, it does take some time to get used to the setup and configuration of how they do things.
I wish there was an official on boarding program. For example I would have like to have OpsGenie tell me, ok now that you are a customer and based on all the experienced we've gathered you need to do "10 things". Process items, procedures, best practices etc. Because we basically learned as we went and while the product was relatively easy to use it would have been nice to have that instruction at the beginning.

Alternatives Considered: PagerDuty and Splunk On-Call

Reasons for Choosing OpsGenie: The cost of having an individual person make a call out for an alert turned out to be too costly. We needed a much better cost to value ratio.

Reasons for Switching to OpsGenie: We looked at a number of different companies to solve this problem. PagerDuty and OpsGenie made it to the final round. In the end the ease of the product and affordability ultimately won out.

  • Reviewer Source 
  • Reviewed on 05/03/2020
Verified Reviewer
Senior Network Engineer *Remote*
Consumer Electronics, 501-1,000 Employees
Used the Software for: 1-5 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Reviewed on 31/07/2018

"Informational"

Comments: Great product .great value

Pros: Easy usage. Good interface. Lot of info I'm one screen

Cons: Renewal process is nor simple. You need to improve the process.

  • Reviewer Source 
  • Reviewed on 31/07/2018
Verified Reviewer
NOC Team Lead
Telecommunications, 501-1,000 Employees
Used the Software for: 1+ year
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 24/09/2020

"Basic incident management platform for startups"

Comments: Satisfied given the amount of money we pay with them

Pros: What I like the most about OpsGenie is its notification system. It has built-in SMS notification system, no need to integrate with other platforms & no need to pay extra. It comes with unlimited SMS notification (depending on your plan of course). Also, OpsGenie can notify you via phone call for critical alerts.

Cons: One thing OpsGenie is missing is alerts correlation. Basically OpsGenie just receives alerts and notify relative teams according to your notification rule. It would be better if OpsGenie has alerts correlation platform to deduplicate noise alarms

  • Reviewer Source 
  • Reviewed on 24/09/2020
Verified Reviewer
Engineering Manager
Health, Wellness & Fitness, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 18/03/2021

"Easy way to Oncall and Incident Management"

Comments: We moved from pagerduty to opsgenie, it was easy to setup and get going. Working out well so far.

Pros: - Setting up is simple
- Lots of integrations available
- Role Based Access Control
- One can create good Dashboard
- Mobile App is very handy

Cons: - Extracting information from the integration and showing it up in the alert is difficult to setup
- The user experience could be simplified but that is the case with all atlassian products

  • Reviewer Source 
  • Reviewed on 18/03/2021
Read all 123 reviews