---
description: Discover the benefits and disadvantages of SmartReviews.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SmartReviews Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [SmartReviews](/software/170047/smartreviews)

# SmartReviews

Canonical: https://www.capterra.co.uk/software/170047/smartreviews

> SmartReviews collects customer feedback via web, SMS, email, and in-person, unifying insights to improve satisfaction and loyalty.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses SmartReviews?

SmartReviews serves retail, hospitality, wellness, healthcare, education, and service-based businesses, helping owners and managers collect, analyze, and act on customer feedback from all channels.

## About the vendor

- **Company**: Shrivra
- **Founded**: 2014

## Commercial Context

- **Starting Price**: SGD 49.00
- **Pricing model**: Per Feature (Free Trial)
- **Pricing Details**: At SmartReviews, we understand that every business is unique. Whether you’re running a small salon, managing a growing chain of restaurants, or overseeing a large enterprise in industries like healthcare, hospitality, retail, or finance, your customer feedback needs will vary. That’s why we have designed flexible pricing plans that grow with you. Our goal is to provide you with a powerful, easy-to-use, and affordable feedback management solution that fits seamlessly into your business model.

With SmartReviews, you get transparent pricing, no hidden charges, and the freedom to scale as your customer base expands. Every plan comes packed with essential features like customizable surveys, feedback analytics, and multi-channel collection methods. Higher-tier plans add advanced capabilities such as branding control, kiosk device licenses, SMS marketing, deep integrations, and dedicated support.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Singapore

## Features

- Dashboard
- Feedback Management
- NPS Survey Structure
- Reporting/Analytics
- Survey/Poll Management
- Surveys & Feedback

## Integrations (2 total)

- Gmail
- Mailchimp

## Support Options

- Email/Help Desk
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Experience Software](https://www.capterra.co.uk/directory/30671/customer-experience/software)

## Alternatives

1. [Zoho CRM](https://www.capterra.co.uk/software/155928/zoho-crm) — 4.3/5 (6964 reviews)
2. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4072 reviews)
3. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3408 reviews)
4. [ChurnZero](https://www.capterra.co.uk/software/157980/churnzero) — 4.7/5 (129 reviews)
5. [Marvin](https://www.capterra.co.uk/software/1032196/marvin) — 4.8/5 (12 reviews)

## Links

- [View on Capterra](https://www.capterra.co.uk/software/170047/smartreviews)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/170047/SmartReviews/> |
| en-AE | <https://www.capterra.ae/software/170047/smartreviews> |
| en-AU | <https://www.capterra.com.au/software/170047/smartreviews> |
| en-CA | <https://www.capterra.ca/software/170047/smartreviews> |
| en-GB | <https://www.capterra.co.uk/software/170047/smartreviews> |
| en-IE | <https://www.capterra.ie/software/170047/smartreviews> |
| en-IL | <https://www.capterra.co.il/software/170047/smartreviews> |
| en-IN | <https://www.capterra.in/software/170047/smartreviews> |
| en-NZ | <https://www.capterra.co.nz/software/170047/smartreviews> |
| en-SG | <https://www.capterra.com.sg/software/170047/smartreviews> |
| en-ZA | <https://www.capterra.co.za/software/170047/smartreviews> |

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