--- description: Discover the benefits and disadvantages of Zoho Desk. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho Desk Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/30094/knowledge-management/software) > [Zoho Desk](/software/169505/zoho-desk) # Zoho Desk Canonical: https://www.capterra.co.uk/software/169505/zoho-desk Page: 1 / 90\ Next: [Next page](https://www.capterra.co.uk/software/169505/zoho-desk?page=2) > Cloud and mobile-based help desk software that enables businesses to deliver customer support and enhance service quality. > > Verdict: Rated **4.5/5** by 2212 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Zoho Desk? Zoho Desk is used by customer service departments, help desk agents, IT support teams, call centers, field service technicians, and SaaS businesses of all sizes across multiple industries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 2212 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: US$20.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Free - up to 3 users, forever\! Express - $7/user/month billed annually Standard - $14/user/month billed annually Professional - $23/user/month billed annually Enterprise - $40/user/month billed annually A 15-day free trial is available. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Chinese, Danish, Dutch, English, French, German, Hindi, Indonesian, Italian, Japanese, Romanian, Russian, Spanish, Swedish, Thai, Turkish, Vietnamese - **Available Countries**: Argentina, Australia, Belgium, Brazil, Canada, Chile, China, Colombia, France, Germany, India, Indonesia, Italy, Malaysia, Mexico, Netherlands, New Zealand, Peru, Philippines, Poland and 11 more ## Features - Activity Dashboard - Activity Tracking - Alerts/Notifications - Assignment Management - Automated Routing - Autoresponders - CRM - Call Centre Management - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Scripting - Catalog Management - Chat/Messaging - Chatbot - Collaboration Tools - Communication Management - Computer Telephony Integration - Content Management - Customer Database - Customer Engagement - Customer Experience Management - Customer History - Customer Support - Dashboard - Feedback Management - For Insurance Industry - Inbox Management - Issue Tracking - Knowledge Base Management - Knowledge Management - Lead Management - Live Chat - Mobile Access - Multi-Channel Data Collection - Onboarding - Proactive Chat - Real-Time Chat - Real-Time Monitoring - Real-time Consumer-facing Chat - Reporting/Analytics - Sales Pipeline Management - Self Service Portal - Survey/Poll Management - Surveys & Feedback - Task Management - Transcripts/Chat History - Usage Tracking/Analytics - User Management ... and 35 more features ## Integrations (80 total) - APPSeCONNECT - Aircall - Alegra - Asana - AskNicely - Asterisk - BigCommerce - Bigin by Zoho CRM - Breeze - Call Center Studio - Capsule - ChargeOver - ChurnZero - ClickSend - Clockify ... and 65 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Knowledge Management Software](https://www.capterra.co.uk/directory/30094/knowledge-management/software) ## Related Categories - [Issue Tracking Software](https://www.capterra.co.uk/directory/30675/issue-tracking/software) - [Customer Success Software](https://www.capterra.co.uk/directory/30961/customer-success/software) - [Customer Communications Management Software](https://www.capterra.co.uk/directory/31002/customer-communications-management/software) - [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software) - [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4076 reviews) 2. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3411 reviews) 3. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1755 reviews) 4. [Freshservice](https://www.capterra.co.uk/software/132997/freshservice) — 4.5/5 (688 reviews) 5. [LiveChat](https://www.capterra.co.uk/software/62194/livechat) — 4.6/5 (1717 reviews) ## Reviews ### "Great facilities at a great price" — 5.0/5 > **Tom** | *24 March 2025* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: The layout and usability is excellent. Being able to separate locations by departments allows us to see all tickets on one screen if needs be > > **Cons**: Sometimes settings are hard to find without reading articles on the knowledge base or asking someone > > Positive, allows a MAT (Multi Academy Trust) to centralise our IT Service Desk and support every school in the trust ----- ### "A no frills platform with many gremlins" — 3.0/5 > **Verified Reviewer** | *26 February 2025* | Events Services | Recommendation rating: 2.0/10 > > **Pros**: Once our agents had familiarised themselves with the platform, they found it easy to complete their day to day tasks. Easily setup round robin assignment, which isn’t always included on some platforms. > > **Cons**: Migrating from our existing email system was a poor experience. The support team is really poor, often tending to not understand the product or refer you to a dedicated ‘Deluge’ team for basic functionality > > We implemented Zoho Desk due to cost, but wouldn’t recommend again. Whilst our agents are now familiar, we are still running into technical gremlins on a regular basis with no resolution. ----- ### "Straight forward to use and accessible across multiple sites" — 4.0/5 > **Bruce** | *15 October 2024* | Education Management | Recommendation rating: 7.0/10 > > **Pros**: Ease of use and range of features for remote access > > **Cons**: Can sometimes feel quite clunky and take time to load > > Generally positive, used across our multi-site charity for IT helpdesk support ----- ### "Zoho Desk Has Effective Capabilities that Makes It an Amazing Help Desk Tool" — 5.0/5 > **Mona** | *6 August 2025* | Pharmaceuticals | Recommendation rating: 10.0/10 > > **Pros**: Zoho Desk is an easy to set up help desk solution that has been working effectively. I like how reliable Zoho Desk's customer support team has been. > > **Cons**: Zoho Desk is an effective and reliable tool. I have zero reasons to dislike the features of Zoho Desk. ----- ### "Zohodesk lets itself down with load times" — 3.0/5 > **Daniel** | *3 April 2025* | Automotive | Recommendation rating: 6.0/10 > > **Pros**: Full integration within the zoho suite. The levels of customization are excellent. low cost compared to the competitors > > **Cons**: Load times and performance can be slow. Not all the same features are available on the mobile app > > When I first started using Zoho desk I was impressed but after further usage, I began to feel let down by the load times and the lack of features when it comes to reporting and usage on mobile devices ----- Page: 1 / 90\ Next: [Next page](https://www.capterra.co.uk/software/169505/zoho-desk?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/169505/zoho-desk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data