RingByName

COMMUNION supports RingByName

Comments: COMMUNION's overall experience with RingByName is good

Pros:

COMMUNION likes the personal attention to details, given by RingByName. RingByName values the relationship, and has demonstrated this kind of excellence throughout the years.

Cons:

There are improvements the company should adopt and implement, and has not. One example, RingByName Meet should operate seamlessly, regardless of the mobile device used, the browser used, or the amount of bandwidth available.

Brendan's Stellar review

Comments: one of the better business decisions Ive made in my career

Pros:

The support is incredible, I like that we tend to have the same technicians.

Cons:

The pricing models, while competitive can be really confusing.

Office manager

Comments: Always a positive experience. Very easy to use.

Pros:

Very reliable company. Always available for any issue that arises. Quick and friendly service!!

Cons:

N/A I have no cons. I love the ease of the ringbyname service.

Not great. Ring Central is likely a better bet!

Comments: Not great. I chose this over Ring Central because of the promise of a small American company who would be easy to work with and responsive to our needs. But it's more expensive, has less functionality, and no solutions are provided when concerns are brought up. I'm torn between going back to Ring Central and dealing with infrequent calls to the Philipines for support and continuing to support our local business who reps Ring By Name. We just hang on to the hope that Ring By Name starts to deliver on its promises.

Pros:

Sometimes it works well. I am obligated to have 40 characters for this form to be "valid."

Cons:

We've been complaining about a simple issue for 12 months and no one has made a true effort to correct it. We were told this was a small company, responsive to customer requests. Not a single request made a year ago has seen the light of day. All three of our phones ring when a patient calls. Once the call is answered, the phone continues to ring on the other two phones until it is picked up and hung up. This was brought to your attention the first week we began service. It has been brought up multiple times since. Nothing has been done. In fact, [sensitive content hidden] just wrote us a note saying the issue cannot be duplicated, so the issue has been resolved. Here's the problem ... I have no idea who [sensitive content hidden] is. He's never sat here to listen to the ringing. 75% of my patients can tell you about the continued ringning. And subsequently, 75% of my patients know that Ring By Name is substandard when it comes to customer service and responding to customer concerns.

Great Experience with RingByName!

Comments: Overall, our experience with RingByName has been great. The system is working well for our needs, and we're thankful for the team's ongoing support in making adjustments and improvements. The assistance we've received, especially from [sensitive content hidden], has been invaluable, and we're happy with how things have been handled so far.

Pros:

We’ve gone through a few changes to our setup recently, and we’re extremely thankful to the RingByName team for their support throughout the process, especially [sensitive content hidden]. The responsiveness and attention to detail have made things run smoothly, and we really appreciate the team's dedication.

Cons:

Overall, the service has been great, but at times it can be a bit challenging to coordinate between our local technician and the RingByName team. Everyone is very helpful, but better synchronization between both sides would make the process even smoother.

Univista Insurance Orlando

Comments: I think the experience has been good, very good management and response to our requests.

Pros:

customer service and professionalism of its employees

Cons:

Just mention that there are recorded calls that we search for and cannot find, it is always solved by asking the company but it would be very good if they appeared at the time of the search.

Helpful features

Comments: Very good. Features are very helpful with voicemails

Pros:

The e-mail and transcription of voicemails

Cons:

Sound quality is not always good. Voicemails are sometimes garbled

Thanks for your service

Comments: GREAT EXPERIENCE! Thanks for your service.

Pros:

RingByName is easy to use and very flexible.

Cons:

I have not discovered anything I do not like about the product.

RingByName is perfect

Pros:

I like that others don't have my personal phone number to contact me when I'm not in the office. In the app I can chose to show if I'm in the office or out of the office. This allows phone calls to come through or not.

Cons:

I can't think of any thing I don't like about it.

Great product

Comments: It's been a very positive experience. I appreciate getting email alerts for voicemails when I am away and also texts for emergency calls.

Pros:

This system allows us to keep up on important calls, tasks and emails, even when we are out of the office.

Cons:

Not really a negative, but it has more features than I can figure out.

not h appy

Comments: tech support answers call but cannot fix our problems

Pros:

price

Cons:

not being able to call certain numbers in the US losing functionality when you made upgrades incoming caller id is intermittent

Good, but can't chose extensions

Pros:

Ease of use and record of calls. I can see what calls I missed and I love the call ID to confirm with clients on there contact info.

Cons:

Not being able to chose extension options while on call

Great system

Pros:

Easy to use, great reliability, customizable

Cons:

Lack of some features: RBN takes a long time to add new features.

PAYROLL SUPERVISOR

Pros:

CALLER ID, AND USE CALL TRANSFERED. also, the text alert to my email its very helpful.

Cons:

I don't have comments for this question.

Ringbyname Excellence

Pros:

Easy to use and understand for beginners

Cons:

I do not have any complaints for ringbyname

Easy to use

Pros:

The user friendly platform. Easy to maneuver through the system

Cons:

I have used other systems and I have to say that this one by far is the easiest

Review from an Administrative Assistant

Pros:

On the Portal, everything is easily viewed.

Cons:

So far it seems to be working very well.

Excellent

Pros:

The customer service from tech support is wonderful every time. They solve our issue in a timely manner

Cons:

N/A there is nothing that i do not like about ring by name

Ultrex with RBN

Pros:

Ease of use, great customer support. All around great product and team behind it.

Cons:

I think Softphone implementation into the OX itself would be extremely helpful. More integrated?

Diamond Shores - Planning Manager

Pros:

Caller ID feature is great and gets lots of usage.

Cons:

Not very User friendly in some features

GOOD VOICEMAIL TOOL

Pros:

I mainly use as voicemail Works very well

Cons:

I use a headset so it's a little tricky to use.

Spoke with [sensitive content hidden]

Pros:

I appreciate the customer service rep that helped me and assisted me with everything I needed and made sure my ring by name was up to date

Cons:

I currently do not have any cons for this company

Office manager

Comments: Just very disappointed with the quality of care with this company

Pros:

text messaging some patient find it easier to communication via text when canceling or confirming appointments

Cons:

When Changes are made service is interrupted without notice .There is no follow-up beside a email that is sent after service is interrupted about changes the company know prior of whoever there's A fee increase theirs always so much confusion.

Excellent service

Comments: Overall great product and even greater customer service. I have dealt directly with [sensitive content hidden] several times and they have been nothing but professional, helpful going above and beyond every single time!

Pros:

The system is solid little to none downtime so far.

Cons:

I can recall an issue with their chrome extension however after taking the issue to customer service it got solved within 2 - 3 days

New Customer

Comments: Initially implementation and contracting were difficult. The contracted services details were not fully explained, although how my entire operation was set up was fully explained. To date, i still have outstanding items, although i am fully ported. The VoIP service seems fine. it is the functionality i losdt on each of my phones that will need to be reprogrammed. I am not certain if this is done by me on each phone or if the software can do it. I am investigating this as we speak. I need to reiterate that [SENSITIVE CONTENT] is Awesome and seems to be going above and beyond to ensure we are satisfied. He really needs to be recognized. I will be checking in to see if he was.

Pros:

RBN has been an excellent implementation partner with reasonable costs associated. The tech support/ implementation experts were awesome. [SENSITIVE CONTENT] was the primary contact. The guy is a SUPERSTAR@!!!! He was knowledgeable, patient, solutions based, great communicator, able to seek resources when challenges occurred and most importantly, set clear expectations and delivered on every expectation. He also, as part of that, kept in constant communication; allowing me to not have to call in or chase anyone for assistance or details.

Cons:

So far, I need to learn more about the app and the ancillary app for cell phone usage. I also need to reprogram the features on my phone, not to my knowledge able to be performed via the admin dashboard.