Who Uses This Software?

Hotel chains and hospitality groups, small and medium-sized hotels, boutique hotels, hostels, bed and breakfast, vacation rentals, guest houses and Inns, small travel agents and restaurants.

Average Ratings

5 reviews
  • Overall 4.8 / 5
  • Ease of Use 4.8 / 5
  • Customer Service 5 / 5
  • Features 4.6 / 5
  • Value for Money 4.6 / 5

Product Details

  • Starting Price US$27.00/month
    See pricing details
  • Pricing Details https://hotelfriend.com/pricing
  • Free Version No
  • Free Trial Yes, get a free trial
  • Deployment Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training In Person
    Live Online
    Webinars
    Documentation
  • Support 24/7 (Live Rep)
    Business Hours
    Online

Vendor Details

  • HotelFriend
  • https://hotelfriend.com
  • Founded 2016

About HotelFriend

HotelFriend is a cloud-based hotel management software. It covers the organization of work, direct room & service sales, simplifies the processes of serving guests, making their stay at the hotel even more comfortable. It gives an ability to manage the sales online from any device in any part of the world, analyze guest behaviour and increase the income.

HotelFriend Features

  • Campaign Management
  • Channel Analytics
  • Incentive Management
  • Inventory Control
  • Lead Management
  • Opportunity Management
  • Order Management
  • Partner Management
  • Product Management
  • Reseller Management
  • Built-in Accounting
  • CRM
  • Catering
  • Employee Management
  • Extended Stay
  • GDS/OTA Integration
  • Loyalty Program
  • Maintenance Management
  • Marketing Automation
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Single Property
  • Vacation Rental
  • Inventory Management
  • Kill Switch
  • Promotions Management
  • Rate Management
  • Reservations Management
  • Restriction Management
  • Activities Booking
  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Promotions Management
  • Rate Management
  • Room Booking Management
  • Third Party Booking

HotelFriend Most Helpful Reviews

Good cloud based PMS

Reviewed on 29/10/2019
Florian H.
Cooperative Education Student
Hospitality, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We had lots of positive feedback from our guests, since they are now able to check-in through the app and contact us without calling front desk. Another great point is the feature to rent our bikes through the app and offer bookings for our spa area.

Pros: We liked that all data is cloud-based and can be accessed through a web browser from any device. The software is easy to use and there are a lot of instructions on how to use the program. The customer support representative also helped us out with a misunderstanding of a system. There is also an App, through which guests can contact us.

Cons: The program should also be accessible while having no internet connection. Maybe this feature can be added in future versions.

Vendor Response

by HotelFriend on 06/11/2019

Dear Florian, thank you for the feedback. We appreciate it.

Great software with many possibilities

Reviewed on 03/05/2019
Richard V.
Hotelier
Leisure, Travel & Tourism, 51-200 Employees
Used the Software for: Free Trial
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I'm very satisfied. The cooperation is very good.

Pros: - all data is in the cloud, the software runs in the web browser
- the software is very easy to use, very intuitive, even fun
- there are many hints in the software for the operation, you can´t do anything wrong
- a series of tutorials to help you understand and great customer support
- there is a separate app and an own channel manager, which are included in the purchased package
- simple training of the staff (we looked at it together and since then there were no questions from the staff)

Cons: We have not found anything yet. It is very convincing.

Vendor Response

by HotelFriend on 07/05/2019

Thank you for the review, we appreciate it. Our support team continues to import your data into the system and will contact you soon.

An practical and manageable Pms Tool

Reviewed on 02/10/2019
Hüttermann R.
Very good handling
Recreational Facilities & Services, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I met the owner of the program at the ITB (tourism fair in Berlin, March 2019). I take a look for a new hotel software for my little Hotel.
My old pms is not usable for my issue.I hat to use so many different programs that had to be operated side by side, that i did not look through. At least they are looking for a simple, intuitive solution to manage my Hotel. We have Bad an short demo with the rep, at which the program was presented. After that there was a test phase (14 days) in which the program could be tested.

Pros: I see the payments of the guests,the management of daily tasks
I realise which guests have booked breakfast.
Analyzes for the finances of the hotel are live online and as lists to print

Cons: I like the service an d that i could Print the analyze

Vendor Response

by HotelFriend on 06/11/2019

Dear Rose, thank you for the feedback.

Best Software for our Hotelproject

Reviewed on 09/10/2019
Paul L.
Manager
Hospitality, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: This Software is THE solution for our hotel project. we can now manage in just one Program. Also awesome, is the smart-phone-app where our guests can contact us directly if they have any questions or issues. The program is extremely easy to use. We are so thankful that you guys give us this all in one solution. It will help make management much easier.

Cons: There is nothing. The Software is exactly what we need

Vendor Response

by HotelFriend on 11/10/2019

Dear Paul, thank you for the feedback. Your success is our top priority.

Perfect Business Software

Reviewed on 11/10/2019
Carina K.
Banker
Banking, 501-1,000 Employees
Used the Software for: 1-5 months
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: The learning platform is very suitable for companies that want to train their employees. The platform is simple and there is a wide variety of training courses that can be easily conducted online.

Cons: As an active user of the software, I have no negative points about the learning platform.

Vendor Response

by HotelFriend on 06/11/2019

Dear Carina, thank you for the feedback. We appreciate it.

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