Who Uses This Software?

Small and medium-sized hotels, boutique hotels, hostels, small travel agents and restaurants.

Average Ratings

1 review
  • Overall 5 / 5
  • Ease of Use 5 / 5
  • Customer Service 5 / 5
  • Features 5 / 5
  • Value for Money 5 / 5

Product Details

  • Free Version No
  • Free Trial Yes, get a free trial
  • Deployment Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training In Person
    Live Online
  • Support 24/7 (Live Rep)
    Business Hours

Vendor Details

  • HotelFriend
  • https://hotelfriend.com
  • Founded 2016

About HotelFriend

HotelFriend is a cloud-based hotel management software. It covers the organization of work, direct room & service sales, simplifies the processes of serving guests, making their stay at the hotel even more comfortable. It gives an ability to manage the sales online from any device in any part of the world, analyze guest behavior and increase the income.

HotelFriend Features

  • Campaign Management
  • Channel Analytics
  • Incentive Management
  • Inventory Control
  • Lead Management
  • Opportunity Management
  • Order Management
  • Partner Management
  • Product Management
  • Reseller Management
  • Built-in Accounting
  • CRM
  • Catering
  • Employee Management
  • Extended Stay
  • GDS/OTA Integration
  • Loyalty Program
  • Maintenance Management
  • Marketing Automation
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Single Property
  • Vacation Rental
  • Inventory Management
  • Kill Switch
  • Promotions Management
  • Rate Management
  • Reservations Management
  • Restriction Management
  • Activities Booking
  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Promotions Management
  • Rate Management
  • Room Booking Management
  • Third Party Booking

HotelFriend Most Helpful Reviews

Great software with many possibilities

Reviewed on 03/05/2019
Richard V.
Leisure, Travel & Tourism, 51-200 Employees
Used the Software for: Free Trial
Reviewer Source 
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I'm very satisfied. The cooperation is very good.

Pros: - all data is in the cloud, the software runs in the web browser
- the software is very easy to use, very intuitive, even fun
- there are many hints in the software for the operation, you can´t do anything wrong
- a series of tutorials to help you understand and great customer support
- there is a separate app and an own channel manager, which are included in the purchased package
- simple training of the staff (we looked at it together and since then there were no questions from the staff)

Cons: We have not found anything yet. It is very convincing.

Vendor Response

by HotelFriend on 07/05/2019

Thank you for the review, we appreciate it. Our support team continues to import your data into the system and will contact you soon.

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