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LogMeIn Central
What is LogMeIn Central?
GoTo Central is a powerful, easy-to-use endpoint management solution enabling IT professionals to effectively monitor, manage, and secure their endpoint infrastructure. Whether you have remote employees or endpoints scattered across the globe, GoTo Central provides IT organizations with the speed, flexibility, and insight needed to increase productivity, reduce IT costs, and mitigate risk.
Who Uses LogMeIn Central?
Small Business, Mid Size Business, and Large Enterprises in Internal IT, MSPs, and Tech Support organizations.
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Reviews of LogMeIn Central
Excellent tool for managing widely distributed devices.
Comments: We are a radiology medical practice that have radiologists working in three states. When they need support, all the users have to do is make a quick phone call and we can instantly provide support even though there are hundreds of miles away.
Pros:
this tool provides reliable access to our far-flung network of computers and devices to enable us to provide instant, critical support as if we were sitting at the keyboard and monitor. The ability to run diagnostics and the logs right from the dashboard is extremely useful.
Cons:
I think the cost is a little high in the pricing models could be adjusted a bit. However, as reliable and robust as the software has become I have no real complaints.
Great product to use
Comments: Overall good experience got used to using it and now that we have also started to use connectwise automate have found that the tool has much more options than does LogMeIn. But it gets the job done.
Pros:
I liked that after installing the install package it was easy to access the workstation with proper credentials.
Cons:
The downside to this app is that it won't let you log right in, you have to have the correct credentials. If you try 5 times it'll lock you out for 5 minutes. I ended up in this situation many times and found it a bit frustrating. I understand the security aspect of it. But if we have made a connection with the workstation I would hope that it would recognize that and just allow the connection. Could useda more friendly file transfer.
It does the job
Comments: We have used LogMeIn Central since it started. It used to be lightweight, solid as a rock, and before all of the price increases, an excellent value. All of the stuff added since then is either hard to use, buggy, or has many limitations. In addition, the price has skyrocketed. Every year at renewal time we look at replacing it.
Pros:
It takes care of the basic necessities extremely well. Many of the more advanced features are buggy or of limited usability.
Cons:
The bugs and the limitations of the advanced features. VERY pricey for what it is. Without substantial discounts, it is a very poor value.
LogMeIn Central
Comments: We have been using LogMeIn Central for over 10 years. It's a great product and serves our needs very well.
Pros:
The ability to manage all of our remote computers in one place, but we can also group them into subgroups by department, vendor, etc. I also like the ability to create an installation link that I can e-mail to someone and have them set up the LogMeIn software on the computer themselves.
Cons:
The only feature that I would like to see would be the ability to grant/deny remote access on a per user basis by time of day. For example, if someone only needs remote access during 8 AM - 5 PM, we should be able to deny access between 5PM-8 AM.
Alerts actually enhance customer interaction
Comments: We have been using LogMeIn Central for over 10 years, and it remains the most effective tool for remote support.
Pros:
As a services provider for critical services (healthcare institutions and emergency call centers), we have been able to specifically tailor the alerts for processes that may stop, crash, or otherwise impact proper functioning of the systems. We are often able to react before the customer realizes an issue has occurred.
Cons:
Competitive remote control offerings are less costly. However, the feature set offered, exceeds the capability of most other packages.
