--- description: Discover the benefits and disadvantages of SurveySparrow. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SurveySparrow Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/30541/customer-satisfaction/software) > [SurveySparrow](/software/168823/surveysparrow) # SurveySparrow Canonical: https://www.capterra.co.uk/software/168823/surveysparrow Page: 1 / 6\ Next: [Next page](https://www.capterra.co.uk/software/168823/surveysparrow?page=2) > Turn surveys into conversations with our chat-like surveys. Engage better with your customers \& employees. > > Verdict: Rated **4.4/5** by 121 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses SurveySparrow? SurveySparrow targets Customer Experience, Marketing, Product, HR, IT, Sales, and Operations Managers across BFSI, Retail, IT, Healthcare, Automotive, Media, Government, Education, Hospitality, and E- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 121 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: SurveySparrow - **Location**: Palo Alto, US - **Founded**: 2017 ## Commercial Context - **Pricing model**: Usage Based (Free Trial) - **Pricing Details**: Please contact SurveySparrow directly for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Basque, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Activity Dashboard - Alerts/Notifications - Benchmarking - CSAT Survey Structure - Complaint Monitoring - Conditional Logic - Customer Experience Management - Customer History - Customer Segmentation - Customisable Questions - Customisable Templates - Dashboard - Data Import/Export - Data Security - Data Visualisation - Drag & Drop - Email Management - Email Marketing - Employee Database - Engagement Tracking - Feedback Management - For Healthcare - Forms Creation & Design - Mass Texting - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Channel Distribution - NPS Survey Structure - Negative Feedback Management - Offline Response Collection - Performance Management - Performance Metrics - Performance Review Management - Process/Workflow Automation - Progress Tracking - Pulse Surveys - Question Branching - Question Library - Reporting & Statistics - Reporting/Analytics - SMS Messaging - Sentiment Analysis - Social Media Integration - Survey Builder - Surveys & Feedback - Template Management - Text Analysis - Third-Party Integrations - Trend Analysis - Visual Analytics ... and 10 more features ## Integrations (11 total) - BHN Rewards - Freshdesk - Freshsales - Google Analytics 360 - Google Sheets - HubSpot Marketing Hub - Mailchimp - WordPress - Zapier - Zendesk Suite - Zenkit ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Satisfaction Software](https://www.capterra.co.uk/directory/30541/customer-satisfaction/software) ## Related Categories - [Survey Software](https://www.capterra.co.uk/directory/30092/survey/software) - [Market Research Software](https://www.capterra.co.uk/directory/10041/market-research/software) - [Customer Experience Software](https://www.capterra.co.uk/directory/30671/customer-experience/software) - [Customer Satisfaction Software](https://www.capterra.co.uk/directory/30541/customer-satisfaction/software) - [Customer Engagement Software](https://www.capterra.co.uk/directory/30906/customer-engagement/software) ## Alternatives 1. [Connecteam](https://www.capterra.co.uk/software/153140/connecteam) — 4.6/5 (5103 reviews) 2. [SurveyMonkey](https://www.capterra.co.uk/software/32728/surveymonkey) — 4.6/5 (10431 reviews) 3. [Jotform](https://www.capterra.co.uk/software/158456/jotform-4-0) — 4.7/5 (2820 reviews) 4. [Typeform](https://www.capterra.co.uk/software/137289/typeform) — 4.7/5 (946 reviews) 5. [QuestionPro](https://www.capterra.co.uk/software/135455/questionpro) — 4.8/5 (523 reviews) ## Reviews ### "Very good product" — 4.0/5 > **Richard** | *15 July 2025* | Public Relations & Communications | Recommendation rating: 9.0/10 > > **Pros**: A good, lightweight option for efficient creation and distribution of surveys. Easy to use and edit. > > **Cons**: It would be useful to have better cross breaks on the data for analysis of responses - some of the design features are a bit basic. > > We use the tool to create industry surveys, replacing a more well-known and expensive options. SurveySparrow does the job entirely satisfactorily. ----- ### "Great for business" — 5.0/5 > **Sahar** | *11 November 2024* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: User friendly, interactive with my customer, getting feedback > > **Cons**: More updates to app, more customer’s support > > Great, very satisfying for my small business, great way to reach out to my clients ----- ### "Owner and Manager" — 5.0/5 > **Lanie** | *27 June 2025* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10 > > **Pros**: I love how easy and intuitive it is to work with Survey Sparrow. Creating and sending surveys is not only simple but genuinely enjoyable. One of my favorite features is the offline mode—it allows me to collect data without needing an internet connection, which is a huge plus for fieldwork. Overall, the platform is user-friendly, efficient, and a pleasure to use. > > **Cons**: I wish Survey Sparrow offered an audience purchase option. I'm currently using another vendor to fill this gap, but their platform isn’t nearly as intuitive or user-friendly as Survey Sparrow. > > Overall, I really like Survey Sparrow and look forward to seeing continued updates and improvements to the platform. My only concern is pricing—I hope it remains accessible and affordable for small businesses like mine. ----- ### "12 months in" — 4.0/5 > **Jeremy** | *16 July 2025* | Management Consulting | Recommendation rating: 8.0/10 > > **Pros**: Easy to use survey builder, flexible and powerful editing features. Well documented API with easy integration with other platform. Strong support from the client services team. > > **Cons**: Custom applications can add additional capabiltiy, but can be difficult to find and use within the platform. > > Happy with the use of the tool, we have found far more capable than the free or bundled solutions with office applications. Would recommend. ----- ### "Easy to use and robust" — 5.0/5 > **Michelle** | *25 June 2025* | Education Management | Recommendation rating: 9.0/10 > > **Pros**: The UX in Survey Sparrow is great. It's easy to set up surveys and share them and we love the shareable PDF reports. The downloadable excels make it easy to analyze our data too. > > **Cons**: We wish we could download pre-filtered excel reports. The preview option is great but it makes you start from the beginning of the survey - I just want to preview the question I am building not the whole thing. > > Great\! we use it for customer feedback as well as internal surveys. The visual customization and question type options are perfect for our team. ----- Page: 1 / 6\ Next: [Next page](https://www.capterra.co.uk/software/168823/surveysparrow?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/168823/surveysparrow) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data