--- description: Discover the benefits and disadvantages of Factorial. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Factorial Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Accounts Payable Software](/directory/30520/accounts-payable/software) > [Factorial](/software/168685/factorial-hr-software) # Factorial Canonical: https://www.capterra.co.uk/software/168685/factorial-hr-software Page: 1 / 14\ Next: [Next page](https://www.capterra.co.uk/software/168685/factorial-hr-software?page=2) > Factorial is the AI-powered business software that takes care of the time-consuming stuff, like hiring, holidays and payroll. > > Verdict: Rated **4.3/5** by 320 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Factorial? Factorial specializes in helping both small and medium-sized as well as enterprise businesses in hospitality construction, healthcare and other industries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 320 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Factorial - **Location**: Barcelona, Spain - **Founded**: 2016 ## Commercial Context - **Starting Price**: £8.00 - **Pricing model**: Per User - **Pricing Details**: £5,25 per employee / month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Brazilian Portuguese, Catalan, English, French, German, Italian, Portuguese, Spanish - **Available Countries**: Andorra, Argentina, Austria, Belgium, Brazil, Chile, Colombia, Costa Rica, France, Germany, Ireland, Italy, Luxembourg, Mexico, Portugal, Spain, Switzerland, United Kingdom, United States ## Features - Activity Tracking - Applicant Tracking - Asset Tracking - Attendance Tracking - Benchmarking - Bonus Management - Budget Management - Candidate Management - Chat/Messaging - Clock In/Out - Commenting/Notes - Communication Management - Competency Management - Course Management - Course Tracking - Dashboard - Employee Directory - Endpoint Management - Goal Management - Interview Management - Job Description Management - Job Posting - Leave Tracking - Manager-to-Employee Recognition - Market Data Analysis - Multi-Channel Communication - Online Scheduling - Peer-to-Peer Recognition - Progress Tracking - Project Planning/Scheduling - Project Time Tracking - Publishing/Sharing - Receipt Management - Reporting/Project Tracking - Resume Storage - SaaS Operations Management - Salary Planning - Security Management - Shift Scheduling - Software Management - Space Reservation - Strategic Planning - Succession Management - Succession Planning - Surveys & Feedback - Tax Compliance - Time Off Management - Time Tracking - Trend Analysis - eCards ... and 128 more features ## Integrations (56 total) - Aircall - BlitzBrain - Breezy - Cobee - Coinspaid Enterprise - Desky - Dynamics 365 Business Central - Figures - Gmail - Google Calendar - Google Contacts - Google Docs - Google Workspace - Hrider - JOIN ... and 41 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Accounts Payable Software](https://www.capterra.co.uk/directory/30520/accounts-payable/software) ## Related Categories - [Accounts Payable Software](https://www.capterra.co.uk/directory/30520/accounts-payable/software) - [Project Management Software](https://www.capterra.co.uk/directory/30002/project-management/software) - [Training Software](https://www.capterra.co.uk/directory/10008/training/software) - [Human Resources Software](https://www.capterra.co.uk/directory/5/human-resource/software) - [Workforce Management Software](https://www.capterra.co.uk/directory/30210/workforce-management/software) ## Alternatives 1. [BambooHR](https://www.capterra.co.uk/software/110968/bamboohr) — 4.6/5 (3649 reviews) 2. [Connecteam](https://www.capterra.co.uk/software/153140/connecteam) — 4.6/5 (5318 reviews) 3. [Paylocity](https://www.capterra.co.uk/software/86714/webpay) — 4.3/5 (1974 reviews) 4. [Rippling](https://www.capterra.co.uk/software/172127/rippling) — 4.9/5 (4885 reviews) 5. [Paycom](https://www.capterra.co.uk/software/130949/paycom) — 4.4/5 (1400 reviews) ## Reviews ### "So far, a poor overall experience" — 2.0/5 > **Marc** | *23 March 2026* | Outsourcing/Offshoring | Recommendation rating: 2.0/10 > > **Pros**: Onboarding was excellent and thorough. We were made to feel valued and our issues and questions were dealt with promptly. > > **Cons**: The support and account management post onboarding is very poor. There is a real lack of ease in getting your issues raised and updated on, you need to login to Jira yourself to raise an issue...even though you are using live chat to talk to agents. > > The support is very disjointed, platform has many bugs and issues which support cannot help you with and your named account managers do not communicate or are seemingly there to manage and help. ----- ### "The best in personnel management" — 5.0/5 > **Kaylie** | *11 March 2025* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Factorial is a comprehensive platform that streamlines and automates various processes related to personnel management. It has a modern design, ease of navigation, and automates many administrative tasks. > > **Cons**: I don't find any negative elements to highlight in the use of this tool. > > I use Factorial daily because it allows me to centralize my employee information, it facilitates tracking worked hours, absences, and vacations. Also for performance evaluation, feedback, and goal setting. ----- ### "HR Business Partner & Data Analyst" — 4.0/5 > **Wilber** | *21 November 2024* | Real Estate | Recommendation rating: 9.0/10 > > **Pros**: Continuous improving with new features since day one Account manager dedicated and able to provide support effectively Competitive pricing for an HRIS > > **Cons**: Leak of integration with Payroll providers (Zucchetti in Italy) that does not provide a full simplification on this stream Roadmap at the very beginning was defined by the company and client requests are difficult to be prioritize Customization based on country specificities are a plus but something difficult to standardize from a multi-country management point of view (i.e. all elements should be aggregate reporting) > > After more than 2 years of experience with Factorial, I can say that it is totally positive. The team has been always available and the product development has been incredible. Product recommended for SMEs to facilitate employee cycle experience with a very good UX for both employees and Admin. ----- ### "Illegal price doubling with no notice and ignoring support requests" — 1.0/5 > **Roberto** | *21 October 2025* | Marketing & Advertising | Recommendation rating: 0.0/10 > > **Pros**: It used to be cheap and good value for Money. But the quality of support overshadows the positives... > > **Cons**: Support is horrible, particularly \[sensitive content hidden\] from German team which continued to ignore request besides illegal actions by factorial. > > I’ve been a Factorial customer for years. Recently, my subscription price doubled without any prior notice or consent. I reached out multiple times (Oct 10, 11, 14) to clarify the issue before renewal — no one replied. Only after escalating and threatening legal action did \[sensitive content hidden\] , an account manager, respond briefly to say my “discount expired.” No acknowledgment of the missing notice or consent, and no resolution since. Under German law, unilateral price increases without explicit consent or direct notice are generally not valid. Yet Factorial has ignored my messages while continuing to charge the higher amount. Extremely disappointing experience from a company that promotes itself as people-first. ----- ### "There is no other option besides Factorial\!" — 5.0/5 > **Deborah** | *2 December 2024* | Nonprofit Organization Management | Recommendation rating: 10.0/10 > > **Pros**: I absolutely love all of the options Factorial has. Excel has nothing on Factorial\! Factorial can do it all\! > > **Cons**: Not finding out about Factorial sooner\! I would have made the switch earlier\! > > Above and beyond experience with Factorial :) ----- Page: 1 / 14\ Next: [Next page](https://www.capterra.co.uk/software/168685/factorial-hr-software?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/168685/factorial-hr-software) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data