Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
Our commitment
Independent research methodology
Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. Learn more
How Capterra verifies reviews
Capterra carefully verified over 2.5 million+ reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more
How Capterra ensures transparency
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more
Microsoft Teams
Microsoft Teams Overview:
What is Microsoft Teams?
Microsoft Teams is a group chat solution for teams who want a shared workspace and messaging service. Microsoft Teams replaces Skype for Business as the chat-based communication service of choice for Microsoft 365 team collaboration. It's available on iOS, Android and Windows 10 operating systems. Microsoft Teams is an enterprise-grade messaging application that is a collaboration hub for teams. Create new teams to manage projects, and use Microsoft Teams to send messages, make calls and video conference with coworkers. Get real-time updates to keep everyone on task throughout the day.
Who Uses Microsoft Teams?
Cloud-based solution designed for business communications to help teams manage chat, meet, file sharing, team discussions, and more.
Where can Microsoft Teams be deployed?
Cloud-based
On-premise
View 5 more
Overall rating
See all reviews
Based on 10,833 reviews
Reviews sentiment
Positive
90%
Neutral
8%
Negative
2%
Starting Price
£3.80
Per User, Per Month
Free trial
About the vendor
- Microsoft
- Located in Redmond, US
- Founded in 1975
Microsoft Teams support
- 24/7 (Live rep)
- Chat
Countries available
Show more details
Argentina, Australia, Belgium, Brazil, Canada
Countries available
Countries where the product is available. Note: Customer support may not be accessible in that country.
- Argentina
- Australia
- Belgium
- Brazil
- Canada
- Chile
- China
- Colombia
- Costa Rica
- Denmark
- Dominican Republic
- Ecuador
- Finland
- France
- Germany
- India
- Ireland
- Israel
- Japan
- Luxembourg
- Mexico
- Netherlands
- New Zealand
- Norway
- Panama
- Peru
- Portugal
- Singapore
- South Africa
- Spain
- Sweden
- Switzerland
- United Arab Emirates
- United Kingdom
- United States
Languages
Show more details
Chinese, Czech, Danish, Dutch, English
Languages
Languages that the product is available in.
- Chinese
- Czech
- Danish
- Dutch
- English
- Finnish
- French
- German
- Italian
- Japanese
- Korean
- Norwegian
- Polish
- Portuguese
- Russian
- Spanish
- Swedish
- Traditional Chinese
- Turkish
Compare with a popular alternative
Show more details
Microsoft Teams
£3.80
month
Free version
Free trial
4.4 (10,833)
4.4 (10,833)
4.2 (10,833)
VS.
Starting Price
Pricing Options
Ease of Use
Value for Money
Customer Service
£11.99
month
Free version
Free trial
4.6 (14,472)
4.5 (14,472)
4.4 (14,472)
Other great alternatives to Microsoft Teams
Show more details
Top rated features
Screen Sharing
Video Conferencing
Top rated features
Calendar Management
File Sharing
Top rated features
Mobile Access
Video Conferencing
Top rated features
Mobile Access
Real-Time Notifications
Top rated features
Screen Sharing
Two Way Audio & Video
Top rated features
Screen Sharing
Video Conferencing
Top rated features
Access Controls/Permissions
Screen Sharing
Top rated features
Screen Recording
Two-Way Audio & Video
Top rated features
Live Chat
Screen Sharing
Capterra verified reviews for Microsoft Teams
Translation Disclaimer
This service may contain translations provided by google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.
Overall rating
Based on 10,833 reviews
Write a Review!
Filter reviews (10,833)
Filter reviews (10,833)
Filter reviews (10,833)
Sort by
Marko
Administrator in UK
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
"Legends adapt! Communication is key."
3 October 2025
We have been using Teams since we started and formed our company. It helped us grow and stabilize through its own stability and functionality.
Nowadays it will be seamlessly integrated with AI Microsoft Copilot and allows other AI solutions to take over some.funxtions.
Nowadays it will be seamlessly integrated with AI Microsoft Copilot and allows other AI solutions to take over some.funxtions.
Pros:
A legendary team communication tool. The ease of use and stability is and was unprecedented. Customisable options, easy to integrate and control all the involved groups in our meetings.
A gem. Now with AI assistance.
Cons:
The lack of certain functions, more.complex sharing option which can be easily replaced by other Microsoft solutions.
Reviewer Source
Show more details
Emma
Financial Controller in UK
Nonprofit Organization Management, 51–200 Employees
Used the Software for: 2+ years
"Instant Team Communication"
25 January 2026
New
My overall experience with Microsoft Teams has been positive. By using Teams as a central platform, communication within an organisation can be streamlined, and having fewer applications running helps improve system performance and reduce storage usage.
Pros:
Microsoft Teams offers great value of money as it is included in part of the Microsoft package. It is essential for team communication, in instant messaging, video calls, calls, and online meetings. It is easy and simple to use, and can be used by many individuals and businesses, it is widely used. You can set up channels to improve team collaboration and project management, share files and words quickly. It has a very good search function to find older items. I have an in-built landline which is very useful when working remotely. It identifies any unread meeting or other chats so you can easily navigate and find and read them. It has integrated calendars, OneDrive, apps and co-pilot. You can customize your background and other features giving customisation options.
Cons:
Occasionally Microsoft Teams suffers when there is poor internet connection, but this can be fixed by turning off cameras. It offers an option to give call quality feedback and it feels like they are constantly improving.
Reviewer Source
Show more details
Jon
HR Coordinator in UK
Dairy, 501–1,000 Employees
Used the Software for: 1+ year
"The go-to meeting software."
18 January 2026
New
Teams is the go-to for meetings, online presentations and collaboration. Via video or text chat, it just works properly with no drama. Particularly great is collaboration across documents and files. Easy to use and understand with through customisation options available for advanced users.
Pros:
Slick, works perfectly with other Microsoft products. Is the leader in meeting tech (having taken over from Zoom since the pandemic).
The customer support team are very knowledgeable: and offer solutions, suggestions, a thorough explanation alongside solutions. When we experienced issues during setup they called us immediately (from the US) and talked us through the solution, explaining the what and the why. They also assured customisation for our particular setup.
Cons:
Recently Microsoft have removed Teams from some of the lower cost standard 365 packages, offering it as a standalone subscription. While they have slightly reduced the cost of these subscriptions, it remains higher-cost to implement both.
Reviewer Source
Show more details
Arianna
Owner in UK
Verified LinkedIn User
Performing Arts, 2–10 Employees
Used the Software for: 2+ years
"Trusted, reliable, now more user friendly"
22 January 2026
New
I have noticed a dramatic improvement if Microsoft Teams over the last few years, prompted by the extensive use we more name of video meetings. Overall, the tool has become much easier to use, more approachable. The impression is that Microsoft has taken the time to look at what popular competitors offers and what James them successful to come up with updates to better suit a wider audience. They layout and features are today far more welcoming and relevant to everyday application. These are aspects presenting some more room for improvement, still. What I am most pleased about is however its reliability that is superior to others. It's a trusted tool, for professional and personal purposes.
Pros:
Reliable, consistent, professional. Its features and user friendliness have improved much over the last few years, making it a more versatile tool.
Cons:
Still work to do in the overall look, feel, customisability and fun side of the experience. Better pricing would be a bonus
Reviewer Source
Show more details
Craig
Managing director in UK
Verified LinkedIn User
Entertainment, 11–50 Employees
Used the Software for: 2+ years
"Should be at the center of all businesses"
29 November 2025
Fabulous piece of software which should be the center of all businesses. Allows you to communicate, collaborate, organise, store, and share... Amongst other things.
Pros:
As part of the microsoft office, teams brings everything together, so your whole team can work as one.
Cons:
Can be avlittle confusing at the start, with multiple versions ofvthe same document (you dont want to delete the wrong copy)
Reviewer Source
Show more details