Average Ratings

692 reviews
  • Overall 4.5 / 5
  • Ease of Use 4.5 / 5
  • Customer Service 4 / 5
  • Features 4 / 5
  • Value for Money 4 / 5

Product Details

  • Free Version No
  • Free Trial No
  • Deployment Installed - Mac
    Installed - Windows
    Mobile - iOS Native
    Mobile - Android Native

Vendor Details

  • Cisco
  • http://www.cisco.com/

About Cisco Jabber

Desktop sharing, instant messaging, and conferencing for business, plus the ability to collaborate on the go from your phone.

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Cisco Jabber Features

  • Electronic Hand Raising
  • Mobile Access
  • On-Demand Webcasting
  • Presentation Streaming
  • Presentation Tools
  • Private Chat
  • Real-Time Chat
  • Record & Playback Ability
  • Screen Sharing
  • Two-Way Audio & Video
  • Video Conferencing

Cisco Jabber Most Helpful Reviews

The best unified communications application

Reviewed on 16/09/2019
Javier D.
Customer Success Manager
Telecommunications, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: My experience with Jabber is excellent, no matter where I am, I always have my extension at my fingertips and so I can make or receive calls as if I were in the office. I can also listen to voicemails or access virtual meetings from the same application. This application definitely helps the mobility of people keeping them always connected.

Pros: Cisco Jabber is an all-in-one application, it gives you the possibility of having your extension on your computer, cell phone or tablet, being able to send messages to your colleagues, share documents, screens, access voicemail or even video conferencing rooms. What more could you want?

Cons: There is not much to mention here, with the change of look and feel that they are doing in the new version, the user experience will be similar to Webex Teams and this helps the adoption of the solution. Perhaps the only point to mention is that for some cell phones, the application makes them a little slower than normal.

While it's come a long way from its freeware days, Cisco needs to update this tool for the modern er

Reviewed on 04/08/2019
Verified Reviewer
User Experience Lead
Financial Services, 10,001+ Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Jabber gets the job done for instant messaging, but companies need not worry about their employees getting lost in endless chats with each other. The interface is clunky and unintuitive. Setting a custom status is easy enough, but removing that status is not nearly as easy and requires an Internet search/hack.
The emoji set looks about as appealing as AOL Instant Messenger from the late 1990s, and at least once a day I send messages to the wrong person somehow. The lack of avatars is telling, and while it has some integration with ActiveDirectory/Outlook, other products do it better. Its best feature (by far) is the reminder to join WebEx meetings, which doesn't require opening any programs at all. Slack or Skype will give you a superior chat experience, but Jabber is typical of Cisco products with a focus on back-end telephony.

Pros: This product has excellent integration with other Cisco software, particularly WebEx

Cons: Has terrible emoji support; is not customizable in any meaningful way; often send messages to the wrong people due to a cluttered interface

Excellent corporate chat tool that works well with other Cisco products.

Reviewed on 22/02/2018
Jamie D.
Learning Management System Administrator, Training Specialist
Machinery, 1,001-5,000 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Jabber allows our users to communicate easily and efficiently throughout their work day. It gives quick access to WebEx and phone functions with other Cisco integrations.

Pros: Jabber is a solid chat client for the corporate environment. The desktop app is very robust and integrates well with other Cisco products. We have it integrated with our Cisco video phones and WebEx. You can share your desktop, launch a WebEx meeting or take calls over VOIP. It is easy to search for coworker with the active directory integration and organize contacts in groups. It also allows you to view missed calls and listen to voicemail if you have it integrated with your phone system. It will also remind you of WebEx meetings and allow you to launch them from the pop-up reminder. Overall, with the integrations, I believe it is one of the more feature complete chat clients on the market.

Cons: The mobile app is the only real weak point for Jabber. They have improved it a little over time, but it still has issues. I have used it both on iOS and Android and it is a battery hog. Significantly more battery drain when it is running. Also, it does not save login information when using single sign-on. This means I have to re-authenticate every time I open it fresh. This makes me question whether or not to open it when on the go. One other issue is slow file transfer. The feature is there and easy enough to select a file, but the transfer is very slow and fails at times. Could be better.

We use Jabber for both work and play in the office

Reviewed on 01/08/2018
Alvaro M.
Account Manager
Utilities, 1,001-5,000 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We use Jabber for corporate presence, instant messaging, chat, voice and video calls. It works seamlessly with other Cisco products. And for me, a nostalgic value which reminds me that Jabber has been my go-to messaging platform for decades, and it continues to impress and be a reliable workhorse.

Pros: Initially, I can't believe that the Jabber software we loved back in the University has been aquired by Cisco. It was pleasant news because it signals the more professional maintenance and dev for this much loved software. We use Jabber (then, and) now for our main messaging software. It is easily deployable company-wide or even to small departments and teams for a limited/specialized use case. The UI is pretty clean, lite, fast, and functional. In the office, it is easy to see Presence (i.e., who's online and perhaps ready for a chat). Now the call both audio only or with video is very reliable. It is pretty solid for corporate use. Since this is owned by Cisco, you can expect seamless integration with a host of other CIsco products you may have (e.g., we use it in conjunction with Cisco WebEx).

Cons: Well... aesthetics matter a lot to me.. and Jabber, although has been refined a bit, still needs a more modern look and feel (especially now that there are tons of other messaging platforms available). Just a note though to keep backups of important conversations (e.g., in chat). I have had experience when my old messages got deleted when I leave a chat group.

Overall an adequate chat app with features that tie to Cisco phones and Outlook.

Reviewed on 15/05/2018
Jeff S.
Desktop Engineer
Information Technology & Services, 1,001-5,000 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I recommend this software if you utilize Outlook, WebEx, and Cisco phones.
It has a lot of features that allow you to manage communication to Contacts all from in Jabber.

Pros: The tie ins with Outlook, WebEx, and Cisco phones work very well. Popup notifications for meetings and call notifications are clear. Interaction Options selectable from within the individual contact screens are robust. This is most noticeable when you are connected to Outlook, WebEx, and Cisco phones. You can pretty much do anything to conduct or initiate a meeting from in the Contact window. Automatic status changes when it detects your on the phone, in a meeting, etc works very well.

Cons: Lets start with if you don't use Outlook, WebEx, and Cisco phones you will not be able to leverage many features. In this case, you may want to consider other options. I have some small complaints such as:
Inability to make the popups "on top" of any windows when triggered. When you don't already have Jabber chat open the only indicator is the icon on the taskbar is lit.
As a deployment: An upgrade of the client is not a simple install-over of the latest client. It requires (thus far) an uninstall of the prior, then install of the current. This forces planning and user notification due to the possible interruption. As mentioned, this ties directly into Cisco phones. User can be hung up on as the client uninstalls and reinstalls if they had a call during this time.

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