Who Uses This Software?

Businesses of any size in the USA and Canada

Average Ratings

19 reviews
  • Overall 4.9 / 5
  • Ease of Use 4.8 / 5
  • Customer Service 4.9 / 5
  • Features 4.8 / 5
  • Value for Money 4.6 / 5

Product Details

  • Starting Price US$29.00/month
  • Pricing Details Limited: $29/mo Standard: $49/mo Pro: $189/mo Plus messaging costs
  • Free Version No
  • Free Trial Yes
  • Deployment Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training Webinars
    Documentation
  • Support Business Hours

Vendor Details

  • Textline
  • https://textline.com
  • Founded 2016

About Textline

Use SMS and make customers happy by adding a personal touch to your customer experience while lowering call volume and resolving more issues. Textline is a business SMS platform that offers the best tools for customer support workflow, team collaboration, and process automation. We add text messaging capabilities to your existing landline or give you a new, textable phone number in your local area code.

Textline Features

  • Alerts / Escalation
  • Appointment Management
  • Call Centre Management
  • Email Management
  • Knowledge Base
  • Live Chat
  • Performance Metrics
  • Queue Management
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Virtual Assistant
  • Workflow Management
  • 2-Way Messaging
  • Contact Management
  • MMS
  • Mass Texting
  • Message Personalisation
  • Mobile Coupons
  • Mobile Keywords
  • Polls/Voting
  • Reporting/Analytics
  • Scheduled Messaging
  • Shortcodes
  • Text-to-Win

Textline Most Helpful Reviews

Great Product and Team

Reviewed on 17/07/2019
Evan K.
Operations Manager
Consumer Services, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We're looking to engage with customers via SMS in several ways and have found Textline to be the best product. Every year, I do an audit and review the product and other products, and Textline offers the most robust platform for our sales, customer service, and operational needs. Textline has been extremely open to feedback and suggestions and have been wonderful to work with when looking for solutions and have become more critical as I plan long term.

Pros: I've been using Textline through its various iterations and versions for the past 2.5 years and have found the product easy and great to use. We have used it for both inbound and outbound purposes and have seen a healthy level and adoption from both our users and from our customers. Throughout our organization, we've seen interest from different managers and management groups, especially due to the great disposition system, metrics, and the flexibility added in with automations and shortcuts.

Cons: There haven't been any aspects we haven't liked -- there are features we didn't know we'd need/use and the Textline team has amazing in communicating new features.

Great solution for texting users from within Zendesk

Reviewed on 24/06/2019
Sean W.
Director of Technology
Legal Services, 13-50 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: We chose Textline primarily for its Zendesk integration. With the Zendesk integration, there's a Textline window in the right sidebar of each Zendesk ticket. That makes it easy for our customer service reps to send and receive texts with our customers. We also use the API to automate some text communications with our customers, and Textline's support is helpful with figuring out the best way to use the API to your particular scenario. In our case, they provided us information on an undocumented feature that improved how our text automation and Zendesk work together.

Cons: If you're trying to text from multiple phone numbers, the Zendesk integration won't always show the most recent text conversation with the customer.

Recruiter using Textline - LOVE the service!!

Reviewed on 22/06/2019
Jeff K.
English US ‎(English US)‎
Human Resources, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Overall I am very pleased with Textline. I have been using them for about a year and I love it! I am making more money because of them and I highly recommend there product

Pros: Our clients and candidates often prefer texting over email and voice calls
Is a powerful texting software with business features
The features we use include scheduled messages and reminders, SMS announcements, Zapier integration, etc.
We are recruiting / staffing business for manufacturing and its a great way to communicate with candidates and clients when they are on the manufacturing floor as its often too loud to speak with them.
Customer service is great - had some minor issues but they solved them very quickly

Cons: nothing that I can think of. I am very pleased with there software and have nothing bad to say about them

Amazing Product

Reviewed on 05/08/2019
Amanda C.
Customer Support
Wholesale, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Great solution to opening another form of communication with customers.

Pros: Support team is extremely responsive and open to feedback. Software is easy to use and makes communicating with customers fast and effective.

Cons: For our company and usage we did not have any cons. Any issues we ran into the Textline team was able to help with a solution or they integrated functions that solved problems!

Awesome product

Reviewed on 16/07/2019
Danny R.
Owner
Marketing & Advertising, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Overall, very positive. I list a few cons, but the frankly, it would be a mistake to switch to a cheaper option. I really am a fan and recommend it to my customers.

Pros: the UI is really a time saver. We send out text sequences to service our retail customers. the saved templates are my favorite feature. super fast support.

Cons: it can get pricey really quickly. It can feel like you are nickel and dimed, but the product is far superior than any i have used. i don't like having to text about support, but they are fast.

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