Textline

Textline

by Textline

Who Uses Textline?

Businesses of any size in the USA and Canada

What Is Textline?

Use SMS and make customers happy by adding a personal touch to your customer experience while lowering call volume and resolving more issues. Textline is a business SMS platform that offers the best tools for customer support workflow, team collaboration, and process automation. We add text messaging capabilities to your existing landline or give you a new, textable phone number in your local area code.

Textline Details

Textline

https://textline.com

Founded 2016

Textline Pricing Overview

Textline does not have a free version but does offer a free trial. Textline paid version starts at US$29.00/month.

Starting Price

US$29.00/month

Pricing Details

Limited: $29/mo Standard: $49/mo Pro: $189/mo Plus messaging costs

Free Version

No

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

Webinars

Documentation

Support

Business Hours

Textline Features

Customer Service Software
Alerts / Escalation
Appointment Management
Call Centre Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
2-Way Messaging
Contact Management
MMS
Mass Texting
Message Personalisation
Mobile Coupons
Mobile Keywords
Polls/Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Textline Reviews for UK Users

Showing 5 of 49 reviews

Overall
4.9/5
Ease of Use
4.8/5
Customer Service
5/5
Features
4.7/5
Value for Money
4.6/5
Evan K.
Operations Manager
Consumer Services, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 17/07/2019

"Great Product and Team"

Comments: We're looking to engage with customers via SMS in several ways and have found Textline to be the best product. Every year, I do an audit and review the product and other products, and Textline offers the most robust platform for our sales, customer service, and operational needs. Textline has been extremely open to feedback and suggestions and have been wonderful to work with when looking for solutions and have become more critical as I plan long term.

Pros: I've been using Textline through its various iterations and versions for the past 2.5 years and have found the product easy and great to use. We have used it for both inbound and outbound purposes and have seen a healthy level and adoption from both our users and from our customers. Throughout our organization, we've seen interest from different managers and management groups, especially due to the great disposition system, metrics, and the flexibility added in with automations and shortcuts.

Cons: There haven't been any aspects we haven't liked -- there are features we didn't know we'd need/use and the Textline team has amazing in communicating new features.

  • Reviewer Source 
  • Reviewed on 17/07/2019
Verified Reviewer
Director, Information Systems
Transportation/Trucking/Railroad, 51-200 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 30/04/2020

"Fully Functional SMS product focused on Teams"

Comments: The teams moved to it from Dialpad without a loss of functionality.

Pros: The UI is super easy to use with the ability to add macros for quick responses.

Cons: Migration features are non-existent. Would love to be able to have migrated conversations from the application we came from.

Vendor Response

by Textline on 04/05/2020

Thank you for your feedback and insightful review. We really value your support! It sounds like providing a solution to import conversations could bring value to you. I shared your feedback with our Product Team and we would love to learn more about this need. This will help us truly understand your needs. If you are willing to chat, please reach to me at [email protected]

Laura, from the Textline Team

  • Reviewer Source 
  • Reviewed on 30/04/2020
Michael V.
Digital Engagement Specialist
Religious Institutions, 501-1,000 Employees
Used the Software for: 1+ year
  • Overall Rating
    4/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 23/03/2020

"Textline"

Pros: Off the bat the platform just worked. We never had any issues with the basic functionality. When we wanted to make more complicated texting workflows happen, he customer support was been amazing. It really moved us into an age where texting was seen as a primary means to communicate with out congregation.

Cons: There were limitations in the API that held us back from doing advanced routing and data clean up / user management. This wasn't the end of the world, but it was disappointing. We have a strong development team that would have loved to deeper integrate the product into our overall marketing stack.

  • Reviewer Source 
  • Reviewed on 23/03/2020
Jill C.
Retention Marketing Manager
Health, Wellness & Fitness, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 05/05/2020

"Easy to use and great customer support"

Pros: We use SMS to communicate with our customers and Textline's platform is user friendly and easy to navigate. I think something that really sets them apart from other text services we've used the past is the support we receive from the Textline team. On a few occasions, we've expressed interest in certain capabilities and features we'd like to see within the product and, in our experience, they truly listen to feedback and try to implement those features if possible. I have been recommending it to anyone that has been looking for an SMS platform and will continue to recommend!

Cons: We would love if the reporting features for automated texts was a little more robust. Other than than, there aren't too many cons and highly recommend this product!

Vendor Response

by Textline on 11/05/2020

Thank you for taking the time to write this review!

It makes me so happy to hear our support and care for our customers sets us apart!

We value your support and we're always open to hear your feedback. We look forward to sharing updates on our API and Zapier integration to help with automated texts, coming soon!

Happy Texting!
Nancy from the Textline Team

  • Reviewer Source 
  • Reviewed on 05/05/2020
Lynette G.
Owner
Education Management, 51-200 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 09/03/2020

"Great Value and Friendly People"

Comments: I think that everyone involved in a business really should add texting as a way to communicate with current customers and leads. I find that a lot of people don't answer the phone, but they will reply back with a text.

Pros: We switched over to Textline over 6 months ago from another texting service. There is so much that we get from using the service they provide. I like that Textline allows us to text our customers and leads from our landline phones. We have set up "shortcuts" within the system for our most common text responses and we are able to share this within our organization easily. We can also send out "announcements", which allows us to text a group of people at one time, making it easier for us to let our customers know about upcoming events. The platform that they provide is very easy to use, even the most un-tech savy people have no problems at all. Even when we are not logged into the platform we get email notification that a new text is waiting. Textline has great support, online resources and friendly people for whenever we have any questions. Over all it is a great value for what we get in return.

Cons: Switching over was very easy. I cannot think of one thing that would need to be improved for our use.

  • Reviewer Source 
  • Reviewed on 09/03/2020