MSP360 (CloudBerry) Managed Backup

Who Uses MSP360 (CloudBerry) Managed Backup?

Managed Service Providers, IT Service Providers, VARs, System Integrators

What Is MSP360 (CloudBerry) Managed Backup?

#1 Backup Solution for Managed Service Providers. MSPs build the most profitable and easy-to-manage, backup and recovery business in just 15 minutes. With monthly billing, no contract, and under your brand, you can leverage cost-effective, elastic public cloud storage, like AWS, Wasabi, and Backblaze B2 to deliver best-in-class data protection to your customers.

MSP360 (CloudBerry) Managed Backup Details

MSP360

http://www.cloudberrylab.com/

Founded 2011

MSP360 (CloudBerry) Managed Backup Pricing Overview

MSP360 (CloudBerry) Managed Backup does not have a free version but does offer a free trial.

Free Version

No

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Training

Webinars

Documentation

Support

Business Hours

Online

MSP360 (CloudBerry) Managed Backup Features

MSP Software
Backup and Recovery
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Project Management
Remote Access
Scheduling

MSP360 (CloudBerry) Managed Backup Reviews for UK Users

Showing 5 of 122 reviews

Overall
4.6/5
Ease of Use
4.4/5
Customer Service
4.5/5
Features
4.6/5
Value for Money
4.5/5
Daniel C.
Managing Partner
Information Technology & Services, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 14/08/2019

"Ultimate MSP Backup Tool"

Comments: The biggest thing we noticed the ability to white label the product so out clients don't know where we can the software from, it makes it look like it is a in house solution.

Pros: Most compatible and more customization than any other backup software, works with all storage providers on all OS with unlimited customization.

Cons: They got rid of their in house ransomware protection and now you have to install another piece of software on your servers to protection them from that.

  • Reviewer Source 
  • Reviewed on 14/08/2019
Ben M.
COO
Nonprofit Organization Management, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 06/10/2019

"Easy access to a wider range of backup solutions"

Pros: Cloudberry gives us easy and uncomplicated access to cloud backup solutions usually only accessable through expensive contracts with IT management firms. By using Cloudberry in tandem with backblaze b2, we've reduced our offsite backup costs to 1/10th of the price.

Cons: The setup process is a bit clunky for people without experience but their team are more than happy to help if you get stuck!

  • Reviewer Source 
  • Reviewed on 06/10/2019
Jim S.
Owner
Computer Hardware, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    3/5
  • Ease of Use
    4/5
  • Features & Functionality
    3/5
  • Customer Support
    1/5
  • Value for Money
    1/5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 22/03/2019

"Support is crappy"

Comments: I use to like the ticket support of Cloudberry Labs. I have been a paid maintenance customer since 2013. In the maintenance plan they offer upgrades and support.
Even though they enjoy my annual maintenance fees on 9 licenses they refuse to honor the upgrade clause in the agreement.
I use to recommend the software and praise the support but in the past year it has went downhill fast. They don’t even read the issue in the support ticket and respond otherwise. I don’t not recommend them any more now based upon my real life experience now.

Pros: Ease of use
Ease of install
Runs in background

Cons: Crappy support
Annual fee required to keep upgraded
Refuse to honor their maintenance agreements

  • Reviewer Source 
  • Reviewed on 22/03/2019
Erick V.
Client Technologies Manager
Automotive, 501-1,000 Employees
Used the Software for: 1+ year
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    2/5
  • Value for Money
    2/5
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Reviewed on 24/04/2020

"Cloud Backup"

Pros: Is it easy to use and configure. You can run File-Level Backup and Virtual Machine Backup also which is a great advantage, you can cover your backup in different levels.

Cons: This has been a bad experience when I tried to recover for the first time in a real situation and I was not able to do it. I called the support and they just said that there was a bug in the system and it was not possible run the restore. I tried to recover 2 files from a VM backup and the support told me that I had to recover the whole VM which was totally crazy. That was one year ago, and I am still waiting for a solution. Since that time, I had to start running 2 different backup, one VM backup and one File-Level BAckup

  • Reviewer Source 
  • Reviewed on 24/04/2020
Daniel H.
CEO
Information Technology & Services, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4/5
  • Ease of Use
    3/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 13/11/2019

"Great for backing up locally and to cloud"

Pros: Main reason we are using this software is ability to restore to cloud. In case of some sort of emergency when our physical location is not available, we can restore all of our VMs to Azure. We also back up locally to a NAS

Cons: It can be confusing setting up. I had to contact support many times to make sure I was doing it correctly and even now I'm not sure if i'm doing it all correctly but I know our backups can be restored. I have had some errors pop up on restore that made me change some settings. Had I not tested it and needed to restore, we would've been screwed

  • Reviewer Source 
  • Reviewed on 13/11/2019