MSP360 (CloudBerry) Managed Backup

MSP360 (CloudBerry) Managed Backup

by MSP360

Who Uses MSP360 (CloudBerry) Managed Backup?

Managed Service Providers, IT Service Providers, VARs, System Integrators

What Is MSP360 (CloudBerry) Managed Backup?

MSP360 (CloudBerry) Managed Backup is designed to meet the needs of IT departments and MSPs, providing reliable backup with centralized management and monitoring. The solution offers a wide variety of features, including file & folder backup, system state, and image-based backup, and support for Microsoft Exchange and Microsoft SQL Server. MSP360 Managed Backup seamlessly integrates with over 20 public cloud storage providers and keeps all your backups under control in one place.

MSP360 (CloudBerry) Managed Backup Details

MSP360

http://www.cloudberrylab.com/

Founded 2011

MSP360 (CloudBerry) Managed Backup Pricing Overview

MSP360 (CloudBerry) Managed Backup does not have a free version but does offer a free trial. See additional pricing details for MSP360 (CloudBerry) Managed Backup below.

Free Version

No

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Training

Webinars

Documentation

Support

Business Hours

Online

MSP360 (CloudBerry) Managed Backup Features

MSP Software
Backup and Recovery
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Project Management
Remote Access
Scheduling

MSP360 (CloudBerry) Managed Backup Reviews

Showing 5 of 118 reviews

Overall
4.6/5
Ease of Use
4.4/5
Customer Service
4.5/5
Features
4.6/5
Value for Money
4.6/5
Daniel C.
Managing Partner
Information Technology & Services, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 14/08/2019

"Ultimate MSP Backup Tool"

Comments: The biggest thing we noticed the ability to white label the product so out clients don't know where we can the software from, it makes it look like it is a in house solution.

Pros: Most compatible and more customization than any other backup software, works with all storage providers on all OS with unlimited customization.

Cons: They got rid of their in house ransomware protection and now you have to install another piece of software on your servers to protection them from that.

  • Reviewer Source 
  • Reviewed on 14/08/2019
Hada B.
Software Developer
Computer Software, 51-200 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 19/08/2019

"Excellent alternative for enterprise file backup"

Comments: Using this software has been a great benefit since we keep our information backed daily so that in the event of any server failure we will be calm, also because all the files that we upload to the cloud through this software are kept extremely secure by the encryption provided by it that someone can access them without our approval is really impossible and that gives us peace of mind to be able to focus on other activities.

Pros: I like this software because it has aspects that make it really efficient at the business level, such as the speed it has when creating backups, since it doesn't matter where the files to which the backup is being created come from, it is No matter the size, the speed is the same, it may be able to create non-repeated backups because it has a very versatile function, also provides its users with support for a variety of backup sources as well as the that images from platforms such as Amazon S3 can be restored and the best thing is that if you have any questions about this software your support team provides immediate attention, this is how I consider this software to be ideal for business-level support because it gives everything you need and It is very easy to use .

Cons: One of the disadvantages is that this software cannot be managed centrally, so it is not very easy to say that process, however, rather than something negative, I consider it something that could be implemented to facilitate its use even more.

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 19/08/2019
Daniel H.
CEO
Information Technology & Services, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4/5
  • Ease of Use
    3/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 13/11/2019

"Great for backing up locally and to cloud"

Pros: Main reason we are using this software is ability to restore to cloud. In case of some sort of emergency when our physical location is not available, we can restore all of our VMs to Azure. We also back up locally to a NAS

Cons: It can be confusing setting up. I had to contact support many times to make sure I was doing it correctly and even now I'm not sure if i'm doing it all correctly but I know our backups can be restored. I have had some errors pop up on restore that made me change some settings. Had I not tested it and needed to restore, we would've been screwed

  • Reviewer Source 
  • Reviewed on 13/11/2019
Jim S.
Owner
Computer Hardware, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    3/5
  • Ease of Use
    4/5
  • Features & Functionality
    3/5
  • Customer Support
    1/5
  • Value for Money
    1/5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 22/03/2019

"Support is crappy"

Comments: I use to like the ticket support of Cloudberry Labs. I have been a paid maintenance customer since 2013. In the maintenance plan they offer upgrades and support.
Even though they enjoy my annual maintenance fees on 9 licenses they refuse to honor the upgrade clause in the agreement.
I use to recommend the software and praise the support but in the past year it has went downhill fast. They don’t even read the issue in the support ticket and respond otherwise. I don’t not recommend them any more now based upon my real life experience now.

Pros: Ease of use
Ease of install
Runs in background

Cons: Crappy support
Annual fee required to keep upgraded
Refuse to honor their maintenance agreements

  • Reviewer Source 
  • Reviewed on 22/03/2019
Ben M.
COO
Nonprofit Organization Management, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 06/10/2019

"Easy access to a wider range of backup solutions"

Pros: Cloudberry gives us easy and uncomplicated access to cloud backup solutions usually only accessable through expensive contracts with IT management firms. By using Cloudberry in tandem with backblaze b2, we've reduced our offsite backup costs to 1/10th of the price.

Cons: The setup process is a bit clunky for people without experience but their team are more than happy to help if you get stuck!

  • Reviewer Source 
  • Reviewed on 06/10/2019