Who Uses VCC Live?

Outsourced call centers, BPO, Banks, Finacial institutions, Insurance, Telecom, Tvshop, Teleshop, Survey, real estate network, Hospital, Airlines, Support Service, Retail, SSC.

What Is VCC Live?

VCC Live is a cloud-based contact center solution, providing telecommunications services to businesses with more than 10 operators that want to offer prompt support to their customers. Its advanced features (IVR, real-time statistics, high security, predictive dialer amongst others) allow your contact center team to perform a wide variety of activities on a single platform. Its unique feature, VCC Live Pay allows you to initiate payments over the phone, speeding up debt collection processes.

VCC Live Details

VCC Live

http://vcc.live

Founded 1999

VCC Live Pricing Overview

VCC Live does not have a free version but does offer a free trial. VCC Live paid version starts at US$44.00/month.

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Starting Price

US$44.00/month
See pricing details

Pricing Details

Our pricing fits all businesses from 10 operators to huge call centers.

Free Version

No

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Installed - Windows

Mobile - Android Native

Training

In Person

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Online

VCC Live Features

  • Blended Call Centre
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Centre
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Centre
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

View full list of Call Centre Software

  • Agent Interface
  • Auto Dialer
  • Automated Routing
  • Chatbot
  • Collaboration Tools
  • Computer Telephony Integration
  • Interactive Voice Response (IVR)
  • Quality Management
  • Queue Management
  • Reporting/Analytics
  • Workforce Management

View full list of Contact Center Software

  • Alerts / Escalation
  • Automated Routing
  • Call Centre Management
  • Customisable Branding
  • Document Storage
  • Email Integration
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Remote Access/Control
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Ticket Management
  • Workflow Configuration

View full list of Help Desk Software

  • Call Centre
  • Call Logging
  • Call Recording
  • Call Routing
  • Multiple Scripts
  • Phone Key Input
  • Survey Management
  • Text to Speech
  • Voice Customisation
  • Voice Mail

View full list of IVR Software

  • Call Monitoring
  • Call Recording
  • Call Scheduling
  • Call Transfer
  • Campaign Management
  • Campaign Specific Caller ID
  • FCC Compliance
  • FTC Compliance
  • Lead Management
  • List Management

View full list of Predictive Dialer Software

VCC Live Alternatives

More VCC Live alternatives

VCC Live Reviews for UK Users

Showing 5 of 26 reviews

Overall
4.7/5
Ease of Use
4.5/5
Customer Service
4.7/5
Features
4.6/5
Value for Money
4.7/5
Krisztina D.
Customer Service Manager
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 25/06/2018

"We got exactly what we wanted."

Comments: We could get rid of other softwares. Our workflows have become easier. We can save time and money. We can ensure the business continuity in all case. Any statistics can be extracted.

Pros: Excelent support, flexible attitude. Easy to use. Access it from anywhere. It has so many solutions. Constantly evolving system.

Cons: We would like to extend it to all areas of customer service, so we are waiting for the perfect e-mail management module.

  • Reviewer Source 
  • Reviewed on 25/06/2018
Costin-cristian B.
Project Manager
Telecommunications, 13-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 17/05/2018

"VCC Live effectively changed our company, our team and our customers."

Comments: Our call center is completely changed. Our customers never hear the busy tone and they never stay in a queue. And on top of that, everything runs perfectly smooth. And let's not forget about all the support and quick responsiveness that we always get from VCC Live Team.

Pros: Yet very complex, it is very easy to use and to implement (the team offers full support anyway and they are very responsive and extremely nice), the performance of the software, the continuity and the constant enhancements are extraordinary. 100% stable from the beginning, no bugs, no problems.

Cons: There's really no such thing. The software has everything you could wish for. If you hadn't wished for a thing yet, you will surely discover it in a new update. The VCC Live team will think of it anyway :)

  • Reviewer Source 
  • Reviewed on 17/05/2018
Amber B.
Health Coach
Health, Wellness & Fitness, 10,001+ Employees
Used the Software for: 2+ years
  • Overall Rating
    3/5
  • Ease of Use
    3/5
  • Features & Functionality
    3/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Reviewed on 19/04/2019

"VCC review"

Pros: Easy to learn and use in a call center setting.

Cons: Connectivity is sometimes spotty and software can freeze or crash easily.

  • Reviewer Source 
  • Reviewed on 19/04/2019
Tamas N.
IT manager
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 23/04/2018

"Great flexibility to integrate with our CRM systems and quick deploy for our Home Agents."

Comments: Predictive dialer increased our Outbound department effectivity by 30%.
Database API, Webhooks, Embedded browser provide us an easy integration with our ERP and CRM systems.

Pros: Integration possibilities, like embed browser, gave us an opportunitiy to integrate our CRM web application in to VCC. This integration provide us to deploy only VCC software at our Call Centre Agents or Home Agents. No other software (CRM) installation needed beacuse it is integrated to VCC.

Cons: Call quality issues in CEE countries. Lack of Mobile device support for Supervisors and Agents as well.

  • Reviewer Source 
  • Reviewed on 23/04/2018
Antonio C.
CEO
51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 30/04/2018

"Excellent solution for distributed call center operations and home agents"

Comments: Excellent customer support and limited maintenance costs. VCC is fantastic if you are looking for a simple solution to manage your outbound operations

Pros: Easy to manage even with distributed operations. Always-on. In 2 years of use we had probably less than a minute of downtime. Excellent customer support. Perfect for outbound telesales

Cons: Some of the functionalities are not so immediate and/or missing. I have never used the chat or Inbound module.

  • Reviewer Source 
  • Reviewed on 30/04/2018