--- description: Discover the benefits and disadvantages of Bandwidth. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Bandwidth Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Telephony Software](/directory/30084/telephony/software) > [Bandwidth](/software/167939/bandwidth) # Bandwidth Canonical: https://www.capterra.co.uk/software/167939/bandwidth Page: 1 / 7\ Next: [Next page](https://www.capterra.co.uk/software/167939/bandwidth?page=2) > Bandwidth provides APIs that make it easy to embed voice calling, text messaging, and 911 access into software and applications. > > Verdict: Rated **4.5/5** by 131 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Bandwidth? Bandwidth helps customers of all sizes equip their applications with voice calling, call tracking, text messaging, and 911 connectivity. Our APIs and nationwide IP voice network are built to scale. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 131 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Bandwidth.com - **Location**: Austin, US - **Founded**: 2005 ## Commercial Context - **Starting Price**: US$0.35 - **Pricing model**: (Free version available) (Free Trial) - **Pricing Details**: Voice \& messaging pricing: FOR DEVELOPERS Phone number (per line) – $0.35 Inbound calling (per minute) – $0.0055 Outbound calling (per minute) – $0.01 Inbound messaging (per message) – FREE Outbound messaging (per message) – $0.005 FOR ENTERPRISE Contact for quote - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - API Design - Audio/Video Conferencing - Call Centre Management - Call Monitoring - Call Recording - Call Routing - Call Screening - Chat/Messaging - Computer Telephony Integration - Dashboard - IVR - Reporting/Analytics - SIP Trunking - VoIP - Voice Mail ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Telephony Software](https://www.capterra.co.uk/directory/30084/telephony/software) ## Related Categories - [Telephony Software](https://www.capterra.co.uk/directory/30084/telephony/software) - [VoIP Software](https://www.capterra.co.uk/directory/30940/voip/software) - [API Software](https://www.capterra.co.uk/directory/31065/api-management/software) - [Cloud Communication Platform](https://www.capterra.co.uk/directory/31362/cloud-communication-platform/software) ## Alternatives 1. [3CX](https://www.capterra.co.uk/software/158704/3cx) — 4.4/5 (465 reviews) 2. [JustCall](https://www.capterra.co.uk/software/157853/justcall) — 4.1/5 (223 reviews) 3. [Ringover](https://www.capterra.co.uk/software/169627/ringover) — 4.7/5 (859 reviews) 4. [Bitrix24](https://www.capterra.co.uk/software/113540/bitrix24) — 4.2/5 (984 reviews) 5. [Microsoft Azure](https://www.capterra.co.uk/software/16365/azure) — 4.6/5 (1947 reviews) ## Reviews ### "Once great, not anymore." — 2.0/5 > **Russell** | *14 November 2024* | Information Technology & Services | Recommendation rating: 3.0/10 > > **Pros**: Port triggering, SMS integration, fairly reliable. > > **Cons**: Different dashboards and logins for support, account management, hidden add-ons for 10DLC mandates not made available automatically, 911 dashboard, support dashboard. > > Years ago they were great to work with, easy access to support by phone or email, helpful account reps that stayed on top of things and stayed in touch, competitive pricing, and innovative features. They have changes in the last 3 years and more so in the last year. Account reps are useless and elusive, some departments you simply can't work with directly or call, support is strictly by premade ticket with tons of required drop down options that often can't be crafted to have any relevance to your inquiry, and slow response on any inquiry. Apparently you can pay more now for the ability to call support, no grandfathering in for clients that have been with them a decade plus, and wasn't made aware of this by anyone other than the painful experience of many failed attempts of reaching support. The path they haphazardly forged providing 10DLC functionality and set moving target dates on blocking traffic was a nightmare, they didn't have it together on this, left hand didn't know what the right hand was doing and forget about the customer being in the know. It's a shame, they had a good thing going customer service wise. ----- ### "Good Platform; Absolutely Terrible Support" — 2.0/5 > **Will** | *7 February 2025* | Fine Art | Recommendation rating: 0.0/10 > > **Pros**: Platform is good. The features are there for the most part. > > **Cons**: Their support during the new 10DLC requirements changes has been absolutely abysmal. Account managers making excuses for delays in 10DLC processing with enablement stuck for months at a time. Any business that can provide better support the Bandwidth would have my business instantly. ----- ### "My Preferred Carrier" — 5.0/5 > **Brianda** | *22 June 2018* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: User-friendly which makes it time efficient and the Bandwidth team is wonderful to work with. The majority of our companies numbers are ported/ordered through Bandwidth because we have found this to be the best and easiest carrier to use. > > **Cons**: The port tool will not tell you the carrier of a number if it is not portable. It also will not tell you the carrier of toll-free numbers or if they are on different RespOrgs before you submit them. > > I save a lot of time when I use the Bandwidth portal versus other carriers portals that I use. I would say on average to order a new number through Bandwidth versus other portals, it takes me half as much time. For submitting ports, I save even more time than that. ----- ### "Bandwidth.com Comes Highly Recommended" — 5.0/5 > **Dave** | *13 June 2022* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Its web based and makes self-management a breeze. > > **Cons**: Having to create manual tickets for certain things like adding a trusted IP, but I understand its for security and allows their service to not be abused. > > Very satisfied with their service and responsiveness to any technical issue that arrises. ----- ### "Efficient communication at low rates." — 4.0/5 > **Ruben** | *12 July 2022* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: I like it because whenever I need to talk to colleagues in other cities I only have to request a number and I get it instantly. I have been able to assign numbers to employees who work together with me and we have been able to develop a very efficient collaborative work. > > **Cons**: There is nothing I dislike about this platform. > > Bandwidth offers us a very efficient service with competitive rates, which is very important in a multi-office company like ours. It helps to maintain stable and prolonged conversations without interference and outages. ----- Page: 1 / 7\ Next: [Next page](https://www.capterra.co.uk/software/167939/bandwidth?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/167939/bandwidth) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data