Who Uses This Software?

Starred serves a wide market as any business can benefit from feedback! Our tool is suited for any brand looking to increase their customer experience and who want to integrate feedback with their CRM

Average Ratings

15 reviews
  • Overall 4.7 / 5
  • Ease of Use 4.6 / 5
  • Customer Service 5 / 5
  • Features 4.4 / 5
  • Value for Money 4.7 / 5

Product Details

  • Starting Price US$329.00/month
    See pricing details
  • Free Version No
  • Free Trial No
  • Deployment Cloud, SaaS, Web
  • Training In Person
    Live Online
    Webinars
    Documentation
  • Support Business Hours
    Online

Vendor Details

  • Starred
  • https://www.starred.com/
  • Founded 2012

About Starred

Better feedback for everyone, on a human scale.
As the feedback solution which puts the respondent first, we're empowering conversations between companies and their customers. Whats more, we equip them with the actionable insights they need to make better decisions to improve their customer experience. With leading lights like Deliveroo, Heineken and Spotify already working with us to bring feedback to life, the road ahead for better feedback is looking good.

Starred Features

  • Analytics
  • Churn Management
  • Communication Management
  • Community Management
  • Content Syndication
  • Feedback Collection
  • Gamification
  • Live Chat
  • Video Content
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Data Collection
  • Predictive Analytics
  • Sentiment Analysis
  • Survey/Poll Management
  • Text Analysis
  • Activity Tracking
  • CRM
  • Gift Card Management
  • Loyalty Cards
  • Loyalty Program
  • Member Portal
  • Membership Management
  • Referral Tracking
  • Rewards Management
  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
  • Account Alerts
  • Account Management
  • Communication Management
  • Customer Engagement
  • Customer Lifecycle Management
  • Health Score
  • Onboarding
  • Revenue Management
  • Usage Tracking/Analytics
  • Win / Loss Analysis
  • Custom Survey URLs
  • Data Analysis Tools
  • Email Marketing
  • Mobile Survey
  • Offline Response Collection
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video

Starred Most Helpful Reviews

Absolutely the best feedback software there is

Reviewed on 04/11/2017
Marcel J.
Marketing & E-Commerce Director
51-200 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: NPS scores and customer feedback on every order we got in our system, and every visit an accountmanager does onsite

Pros: It flexible, easy tot use and above that, easy to use for the client where you want the feedback from. We are connected through the API and send out daily feedbackforms in massive numbers

Innovative tool with high response rates. Easy to use, and easy to fill in!

Reviewed on 11/11/2017
Verified Reviewer
Head of International
Internet, 501-1,000 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: The Priority Matrix, showing us the key areas of how we can drive our business forward based on NPS.
The great Customer support team, who are always ready to help.
The friendliness of the tool itself and the high response rates we're getting with it, company is able to rapidly optimise and adjust whenever we have feedback

Really great - fab tool and Starred are great people to work with

Reviewed on 31/10/2017
Sue P.
EU Head of Customer Service & CRM Tools
Transportation/Trucking/Railroad, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: A simple, brilliantly supported tool that is excellent value for money. This has given us a true understanding of our customer's voice across 6 countries

Pros: Extremely simple for customers to give feedback, excellent visualisation of results to explain them/take action inside your organisation. Any support needed comes from the team in a fast and efficient manner

Starred makes gathering customer feedback an easy experience

Reviewed on 06/11/2017
Elke A.
Content Marketeer
Automotive, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Greater insight in the user experience of our service

Pros: Simple and goal oriented interface. The single sheet format of the surveys and API integrations greatly benefit the high response we receive. Great and fast customer support team. Really helps us to solve problems and provide solutions.

Cons: Not much cons. Except that sometimes we miss some functionalities, because not everything is customizable.

Starred is extremely helpful and personal and the tool really user-friendly!

Reviewed on 09/02/2018
Maartje S.
Owner
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is very user-friendly so easy to use for our customers, it looks very clean and provides a really clear overview.

Cons: There's no widget yet which we can place on our website. But understandable since they are still constantly developing and improving.

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