15 years helping British businesses
choose better software

What is tawk.to?

Chat tool for connecting with customers through a mobile app or on your website. Supports chat history and performance analytics.

Who Uses tawk.to?

Businesses that wish to communicate with customers and visitors on their website, mobile app or from a free customizable page.

tawk.to Software - tawk.to dashboard
tawk.to Software - tawk.to chats
tawk.to Software - tawk.to chat widget
tawk.to Software - tawk.to WordPress plugin settings
tawk.to Software - tawk.to visitor tracking

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Reviews of tawk.to

Average score

Overall
4.6
Ease of Use
4.6
Customer Service
4.4
Features
4.4
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Marianela
Marianela
Water Treatment and Environmental Management Consultant in Panama
Verified LinkedIn User
Chemicals, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Tawk.to, an excellent tool to connect with our clients from the Web or the mobile APP.

5.0 last year

Comments: Tawk. to has provided us with a higher level of automation in our customer service process, which has allowed us to reduce response times to our customers, in addition to being able to cover a much larger audience.So, every time customers want to ask a question, they simply decide to access the link that we have provided in our mobile or web APP and start effective communication when our agents are online, or carry out a registration process for a request in mode offline. On the other hand, Tawk.to has interesting features within the platform, such as making annotations in each chat, the ability to view a timeline, printing chat content directly for further processing, and much more.

Pros:

Tawk.to is excellent when it comes to interacting directly with our customers from our website or mobile application since we maintain constant interaction for a better customer experience, and all this information is available on the administrative platform, which in addition to being able to Record each of the chats, generate information for analysis and statistical treatment.Its dashboard is quite complete and allows us to view, for example, the number of chats carried out during the day and week, the number of responses, visits from our clients, and multiple monitoring reports, in addition to recording each chat in detail, and it even allows us to record comments to clarify doubts in a later analysis.

Cons:

Tawk.to is a very complete online/offline chat and is widely used for both Web environments and mobile APPs, however, it is important to consider that the human factor is still invaluable, since for example, if we have logged into the administrative platform, it will depend on us to have an effective response time and communication that generates value for that client.

QALINA
QALINA
Corporate Financial Controller in Azerbaijan
Verified LinkedIn User
Consumer Goods, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Tawk to for live support

5.0 4 years ago

Comments: Tawk.to helped us to serve our customers online. Moreover, it helped us to track the number of visitors and their location.

Pros:

Tawk.to has got many advantages for live support. For example, it shows information about the visitor. You can track the user's country location, how many times they joined your webpage, users' activity on the webpage where they clicked so on. Moreover, during the chatting with the visitor the tawk.to shows you what are they going to write you on the chat window before they send the message. Daily, monthly reporting features are great to know the interest of your webpage. For the free trial, you can register 3 support agents.

Cons:

I do not have special concerns about the software even with the pricing. But one problem there was simply I can not decide whether it is the problem of G Suite or Tawk.to. The thing is when we offline sender should be able to receive the inquiry to our email which is in G Suite. However, we could not direct the Tawk.to inquiry to usual G Mail but not to the G Suite that was really strange. Besides everything is fine.

Joseph
Information Technology Specialist in US
Construction, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

tawk.to Review by Nganga

5.0 2 months ago New

Pros:

tawk.to integrated well with our website which makes it easy to communicate with online visitors.

Cons:

I can’t recall the last aspect that failed me when using tawk.to.

Nitin
Nitin
Senior Graphics Designer in India
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Very good for someone who's just starting out

3.0 3 years ago

Comments: For startups who want to test products on website they may use tawk.to for analyzing the engagement on particular page as tawk.to provide you with live tracking facility for free.

Pros:

Tawk.to is very easy to install or integrate into website and its completely free with most important features that you require while chatting with user.

Cons:

Dashboard design is little complex even they have changed it now but still a new user need to spend a day to learn things.

Allen
Allen
President in Canada
Verified LinkedIn User
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Great Live Chat for your Website

5.0 2 months ago

Pros:

Tawk.io allows me to customize the chat bubble, see in real time what people are typing before hitting send so I know what si on their mind. It recognizes new vs return users and you can set up page specific messaging to increase conversions.

Cons:

I had a web developer deploy it and it took time to get the setting right and the messaging correct, but after that it's pretty easy to use.

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