17 years helping British businesses
choose better software
tawk.to
What is tawk.to?
Chat tool for connecting with customers through a mobile app or on your website. Supports chat history and performance analytics.
Who Uses tawk.to?
Businesses that wish to communicate with customers and visitors on their website, mobile app or from a free customizable page.
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Reviews of tawk.to
The best Live chat
Comments: Tawk.to is a very good livechat and the back office is easy and intuitive to use.
Pros:
Tawk.to is the perfect software for a digital company like mine. As well as live chat, it allows you to build up a knowledge base to guide customers through most processes.
Cons:
I've noticed that the sound notification doesn't always emit the arrival of new customers on the livechat when there are a lot of processes running on the computer or when the connection speed is sometimes low.
Alternatives Considered:
Best live chat software and there is no upfront cost!
Comments: It’s a great service that I would happily recommend to anyone looking to support their website visitors better. The live chat market is good overall, but Tawk.to is pushing what is expected out of services like this. We currently use Tawk.to on multiple sites, all managed and controlled by 1 Tawk.to account. The fact that Tawk.to can offers so much for free is astonishing.
Pros:
Easy setup in multiple environments. We are currently hosting the plugin from a WordPress site, JavaScript + JQuery site, and a ReactJS site. All are being managed using the same Tawk.to the dashboard. From within the dashboard or mobile app you can build scripts and custom knowledge base articles that are super helpful when answering the same question for multiple clients. The ability to hire live agents as needed is such an amazing feature.
Cons:
Although they offer the base function of Tawk.to for free, their add-ons for removing branding and Video + Voice + Screensharing is way overpriced. I wish they would offer some of the site's other features as paid add-ons and drop the price to remove branding and screen sharing. Having a better À la carte system for features would be nice.
Tawk to Who?
Comments: It's just not the best, we use it because it gives us good value for a cheaper price, but it's not consistent in how it handles things like notifications.
Pros:
It's an easy enough chat system to implement on websites and set up to look how you want without being invasive. It gives you the ability to talk live without having to integrate or download any software because it's right in the browser. It does exactly what it says it does, but that's where the benefits end.
Cons:
The notifications are inconsistent, and if you aren't monitoring it 24/7 you will miss people talking to you. REsponding to someone hours after they tried to message isn't possible, and even if they leave you an email most of the time it's a missed conversation that you will never get contact to. This is great and also part of what chat systems online suffer from, but this one seems even worse. Even if you have it set up to notify your email it feels like the notifications might not come until hours after they've messaged, and then you've missed a prospect.
Alternatives Considered:
Impressive and free
Comments: We use tawk.to as our main recommendation to clients who need a good chat system for their website. The customization options are great, the implementation is easy, and it is all free. We have successfully doubled customer conversions on some of our projects just using tawk.to and their beautiful chat popup. Our clients like the ability to track the customers actions on the website - it is easy to upsell once you know how the visitors were browsing your website, and it is much easier to answer questions about products when you know where the visitor is from and which product page they are on right now. All in all, a very useful tool I can very highly recommend!
Pros:
Tawk.to has all the features of a fully paid software while being completely free. They allow for easy integration into any kind of a website and offer a fully fleshed out experience on par with any other paid-for solution.
Cons:
Sometimes, we had issues with notifications not popping up properly, and our clients missed a chat or two because of that, but it seems that issue was fixed recently.
Alternatives Considered:
The best free chat option to integrate with your website
Comments: I started using tawk.to as my go to solution for all the clients that needed a chat system. I used it first for an Icelandic tourist company that suddenly had many new visits on their website. Tawk.to actually increased conversion tenfold. Later I used it in a myriad of projects, in Iceland and Croatia, and they all had increased revenue just by providing a chat box on their website. Of course, the wonderful people answering all the questions also had to do with the success of the cases, but I still believe that tawk.to's beautiful design and easy to use interface are the champions of the story.
Pros:
Tawk.to promised to be free forever, and they kept their promise. I used them on and off for projects for the last 6 years and every time they delivered an even more polished product with tons of options that would satisfy anyone.
Cons:
I can't think of anything I dislike or think tawk.to has to improve. It is easy to use and extremely simple to integrate to your existing website.
