Average Ratings

131 reviews
  • Overall 4.3 / 5
  • Ease of Use 4.4 / 5
  • Customer Service 4.2 / 5
  • Features 4.1 / 5
  • Value for Money 4.2 / 5

Product Details

  • Free Version No
  • Free Trial No
  • Deployment Cloud, SaaS, Web
  • Support Business Hours

Vendor Details

  • Reputation.com
  • https://www.reputation.com

About Reputation.com

Reputation.com delivers the category-leading Online Reputation Management platform for large, multi-location enterprises. We help companies monitor and improve online ratings and reviews, improve customer experience, and drive traffic, visits and revenue.

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Reputation.com Features

  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Data Collection
  • Predictive Analytics
  • Sentiment Analysis
  • Survey/Poll Management
  • Text Analysis
  • Campaign Management
  • Gamification
  • Response Management
  • Review Generation
  • Review Monitoring
  • Sentiment Analysis
  • Social Media Metrics
  • Social Media Monitoring
Vendor has not completed this information.
  • Audience Segmentation
  • Competitive Analysis
  • Configurable Alerts
  • Customer Engagement
  • Dashboard
  • Impact Scoring
  • Influencer Tracking
  • Reputation Management
  • Sentiment Analysis
  • Trend Tracking
Vendor has not completed this information.

Reputation.com Most Helpful Reviews

Reputation.com Is The Best MarTech Software for All-in-One Listings and Rating/Review Management

Reviewed on 29/03/2019
Ryan E.
SVP, Integrated Search
Marketing & Advertising, 201-500 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: The level of service, flexibility, and full-service offerings is a breathe of fresh air compared to my experience with other major players in the listing management and rating/review space. I never feel pressured or forced into a contract. I always feel comfortable providing honest feedback that will be taken to heart. I feel confident knowing I can trust this platform and their staff to help my department specialists deliver on our clients' high expectations. I'd recommend Reputation.com over any other software in these spaces (1) listing management (2) ratings & review software and smart data services (3) surveys (4) Local SEO reporting The fact that they also have modules that cover Social and more is value-add for me and my team.

Pros: 1. 3rd party review integration that isn't offered by other providers
2. Google Seller Ratings for my client's SEM and paid search efforts
3. Organic search performance reporting, scheduling and customization
4. Add-on solutions for any client need - surveys, review requests, listing management, ratings/review management
5. Scaleability for multi-location businesses and franchise-based businesses with unlimited users and customizable user roles to limit platform access to various enterprise stakeholders (i.e. franchisees, managers, etc.)
6. Direct access to the technical product managers for software feedback

Cons: The Reputation.com training program is intuitive and helpful, but it could be much more robust to help specialists tap into advanced features offered by the platform faster than learning on their own.

Review - Car Toys

Reviewed on 23/09/2019
Adam J.
Digital Marketing Specialist
Automotive, 501-1,000 Employees
Used the Software for: 1+ year
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Being able to schedule posts and see them on the calendar is a big help to us. We are a retail company, and during the holidays things can become a bit overwhelming. With the calendar we can set up or social posts weeks in advanced when we are not super busy. By looking at the calendar we make sure that all of our posts are in order and whether they have been approved or not. Another big plus it having Reputation handle our store hours. A great deal of our locations have different hours, so just being able to send a spreadsheet to our CSM and everything gets updated is a huge plus. Lastly, I need to mention that whenever I did have an issue, I brought to my CSM rep and she was on it right away and had the issue resolved in a acceptable time frame. Could not be happier with the customer service that she provides.

Pros: Currently I am the only person that posts to our social media channels. We are planning on granting our 48 locations access to their social pages. We could not do this without the Approval functional that your site provides. So that has to be my #1. I also like the Calendar, it allows to see all the posts for the month in one place.

Cons: My biggest issue with the software is not being able to post more than one image or videos on Instagram. I currently have to send the post/content to my phone and post. A bit of an inconvenience.

Reputation Management within the Multifamily Industry

Reviewed on 01/10/2019
Kevin T.
CMO
Real Estate, 201-500 Employees
Used the Software for: 6-12 months
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: Compared to others, Reputation.com provides easy-to-understand data that doesn't require a PhD to decipher. Additionally, the price for their product is much better than the competition.

Cons: Could use some more customizable inputs. For example, the ability to "merge" two clients' information into a single report (many of our Regional Managers need a rollup report, just for their regions, not the entire portfolio).

Reputation.com is making strides at being more customer friendly.

Reviewed on 29/03/2019
Karen W.
Account Manager
Marketing & Advertising, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: When I first started at my company, it was difficult to make any changes quickly that would benefit our clients. It is getting easier to customize what we need from Rep.com as time goes on. Similarly, I didn't have such good luck in finding a customer service manager who could answer our questions fully or timely. I'm pleased to say that too has changed and not only do we get our questions answered - but also we get a heads up so that we are not caught flat-footed when our clients ask us something that we should have known ahead of time. Rep.com has made great strides in 3 years - and I look forward to even more improvement.

Pros: Being able to customize the review request surveys we send out on behalf of our clients.

Cons: Creating or customizing reports that mean something to our clients regarding their reputation is difficult to do.

Vendor Response

by Reputation.com on 05/04/2019

Thanks so much for your feedback, Karen. We're working hard to make improvements with our customized reporting as well as customer experience. We're happy to hear you've noticed improvements.

-Erin, Community Manager

The service has helped us maintain our reputation score and manage reviews

Reviewed on 23/09/2019
Verified Reviewer
Director of Communications
Hospital & Health Care, 501-1,000 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We had started to implement an email campaign to seek customer reviews, but have held back since we are never sure of a four or 5-star review. When our rep first introduced the idea, there was a promise of being able to divert a lousy review into another channel for satisfying the customer complaints. Reputation.com eliminated the option; therefore, the process for improving scores carries more risk.

Pros: We enjoy the timely alert for new reviews. The response suggestions can make it easier to start a response, though we often edit heavily.

Cons: Reputation.com isn't a clearinghouse for all review platforms. It would be most helpful if my dashboard contained all major social site reviews. For instance, the Reputation platform doesn't allow users to manage Yelp reviews.

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