Reputation.com

Reputation.com

by Reputation.com

What Is Reputation.com?

Reputation.com delivers the category-leading Online Reputation Management platform for large, multi-location enterprises. We help companies monitor and improve online ratings and reviews, improve customer experience, and drive traffic, visits and revenue.

Reputation.com Details

Reputation.com

https://www.reputation.com

Reputation.com Pricing Overview

Reputation.com does not have a free version and does not offer a free trial.

97793

Free Version

No

Free Trial

No

Deployment

Cloud, SaaS, Web

Support

Business Hours

Reputation.com Features

Customer Experience Software
Analytics
Customer Segmentation
Dashboard
Knowledge Management
Multi-Channel Data Collection
Negative Feedback Management
Predictive Analytics
Sentiment Analysis
Survey/Poll Management
Text Analysis
Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
Automated Publishing
Brand Tracking
Collaboration
Content Management
Customer Engagement
Multi-Account Management
Post Scheduling
Reporting/Analytics
Social Media Monitoring
Audience Segmentation
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Impact Scoring
Influencer Tracking
Reputation Management
Sentiment Analysis
Trend Tracking
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Reputation.com Reviews

Showing 5 of 135 reviews

Overall
4.3/5
Ease of Use
4.4/5
Customer Service
4.2/5
Features
4.1/5
Value for Money
4.2/5
Ryan E.
SVP, Integrated Search
Marketing & Advertising, 201-500 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 29/03/2019

"Reputation.com Is The Best MarTech Software for All-in-One Listings and Rating/Review Management"

Comments: The level of service, flexibility, and full-service offerings is a breathe of fresh air compared to my experience with other major players in the listing management and rating/review space. I never feel pressured or forced into a contract. I always feel comfortable providing honest feedback that will be taken to heart. I feel confident knowing I can trust this platform and their staff to help my department specialists deliver on our clients' high expectations. I'd recommend Reputation.com over any other software in these spaces (1) listing management (2) ratings & review software and smart data services (3) surveys (4) Local SEO reporting The fact that they also have modules that cover Social and more is value-add for me and my team.

Pros: 1. 3rd party review integration that isn't offered by other providers
2. Google Seller Ratings for my client's SEM and paid search efforts
3. Organic search performance reporting, scheduling and customization
4. Add-on solutions for any client need - surveys, review requests, listing management, ratings/review management
5. Scaleability for multi-location businesses and franchise-based businesses with unlimited users and customizable user roles to limit platform access to various enterprise stakeholders (i.e. franchisees, managers, etc.)
6. Direct access to the technical product managers for software feedback

Cons: The Reputation.com training program is intuitive and helpful, but it could be much more robust to help specialists tap into advanced features offered by the platform faster than learning on their own.

  • Reviewer Source 
  • Reviewed on 29/03/2019
Jeff P.
Digital Media Specialist
Health, Wellness & Fitness, 1,001-5,000 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Reviewed on 23/09/2019

"Good...once it's set up"

Pros: Easy to use and works exactly as expected.

Cons: They way undersell the amount of time it takes to set up the platform.

  • Reviewer Source 
  • Reviewed on 23/09/2019
Tiffany D.
Digital Marketing Director
Real Estate, 501-1,000 Employees
Used the Software for: 1+ year
  • Overall Rating
    2/5
  • Ease of Use
    3/5
  • Features & Functionality
    2/5
  • Customer Support
    3/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Reviewed on 23/09/2019

"Neutral"

Comments: Dealing with accounting has been the worst experience I've ever had with any accounting team. I've been on this product for over a year now and not once have I received a correct invoice. The amount of time I've wasted going back with accounting is insane and they are not clear about what is wrong.

Pros: I love the reporting aspects. I am very happy being able to pull metrics on reviews and surveys. This really helps us make changes and improvements within our company. The word cloud and key word summary are the two most important surveys I have and they are proven very useful. The review response feature has also been very helpful and saved us a lot of time.

Cons: It seems that the functionality breaks semi-often. When we put out a survey the results don't always come in for us to see them. The social media tools could be better. I would love to see a planning/grid option for Instagram. This would help us manage this better. Also, the set up process for our survey program was very taxing. Plus their help desk was not very proactive about fixing the product for us. It can take weeks to get a survey functioning properly.

  • Reviewer Source 
  • Reviewed on 23/09/2019
Barrie W.
General Manager
Automotive, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 25/02/2020

"Reputation.com has supercharged our online reviews and reputation"

Comments: Before being introduced to Reputation.com, we were getting the odd review on Google and Facebook regarding our products and services. Since partnering, we have tripled our reviews and currently lead Ford of Canada in our online reputation score.

Pros: The software provides you with a platform to easily reply to all reviews left online, track your online reputation, as well as mentions across social media.

Cons: Nothing! We recently renewed for our 3rd year with Reputation.com. Their customer support and response time is excellent.

  • Reviewer Source 
  • Reviewed on 25/02/2020
Holly L.
Internet Manager
Automotive, 51-200 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 08/01/2020

"Very reliable "

Comments: I would recommend for any business who needs to respond to reviews.

Pros: So we have not used the product long but since have been using they are very reliable. They have an awesome backend to see all the stats and a great way to respond to reviews. They respond within 24 hours. They give alerts as well when any review comes in.

Cons: The only thing I would say I didn't like was that I had to pay for it. The price is not bad though so not really a con in my book either but that would be my only complaint.

  • Reviewer Source 
  • Reviewed on 08/01/2020