OnPay
by OnPay
Who Uses OnPay?
People who think payroll and taxes shouldn't be so hard. OnPay simplifies payroll, automates (and guarantees) tax filings and payments, syncs with Xero and QuickBooks, and can even handle benefits.
What Is OnPay?
Growing businesses love OnPay for payroll and HR. It gets top customer ratings from Capterra, plus Entrepreneur says "It's an easy, quick, mobile-friendly system that doesn't require a steep learning curve." Pay employees quickly, automate taxes and filings, and add payroll to QuickBooks or Xero instantly. It's just $36 plus $4 per employee (and no hidden fees) for unlimited pay runs.
The monthly fee also includes a full set of HR tools, and the option to add benefits in all 50 states.
OnPay Details
OnPay
https://onpay.com/
Founded 2007
OnPay Pricing Overview
OnPay does not have a free version but does offer a free trial. OnPay paid version starts at US$36.00/month.
Starting Price
US$36.00/month
Pricing Details
First month free, then $36 + $4 per employee each month. No hidden fees.
Free Version
No
Free Trial
Yes
Deployment
Cloud, SaaS, Web
Training
Live Online
Webinars
Documentation
Support
Business Hours
Online
OnPay Features
Popular Products
OnPay Reviews for UK Users
Showing 5 of 239 reviews
Lisa C.
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Overall Rating5/5
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Ease of Use5/5
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Features & Functionality5/5
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Customer Support5/5
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Value for Money5/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 31/03/2020
"Great Payroll System"
Comments: Great tool that is affordable and easy to use!
Pros: What I like most about OnPay is how easy it is to use the tool. I do not have a payroll background and I was able to figure out how to process payroll with getting frustrated. It's very intuitive and easy to use. I also like that chat functionality. They respond instantly and are incredibly knowledgeable/helpful.
Cons: I wish we could integrate it with our HRIS platform so I wouldn't have to switch between 2 different systems to process payroll (401k contributions and approve non-exempt time cards, etc.)
- Reviewer Source
- Reviewed on 31/03/2020
Mike G.
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Overall Rating5/5
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Ease of Use4/5
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Features & Functionality4/5
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Customer Support5/5
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Value for Money5/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 08/06/2020
"Great Payroll Software"
Comments: I have really enjoyed using this software. It is our companies third payroll software vendor and as long as they continue to operate the way they do it will be our last.
Pros: The fact that you can modify employee information, add/subtract new employees, and make changes all while right in the middle of running a payroll. It is also very valuable that they allow you to run as many payroll instances as you need. For instance if you have an employee that forgot to add to their time sheet you can go back and generate another payroll for that one employee with no additional charges.
Cons: Some of the elements of the software are not intuitive and it is very difficult at times to deal with tax related issues through the software. Customer service is usually really helpful and most questions can be answered through chat.
- Reviewer Source
- Reviewed on 08/06/2020
Verified Reviewer
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Overall Rating1/5
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Ease of Use1/5
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Features & Functionality3/5
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Customer Support1/5
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Value for Money4/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 18/01/2020
"Going down hill fast"
Comments:
They used to be good. I have been them for 3-4 years
Customer service knew what they are doing, there were not glitches, basically hassle free payroll. Starting September or October, we started having issues here and there. First features would get added ( and we start using them ) and then disappear. Taxes are not being filed on time or at all ( I have called them, talked to them on the phone about this multiple times ) . Integrations appear and disappear and i have to keep syncing things. Have to map quickbook chart of accounts again for every payroll item. It's been a NIGHTMARE. It's literally a nightmare. I am looking at other companies and now willing to pay more.
The function to upload payroll data comes and disappears right before the payroll and then it takes one day to add it and then again it disappears
We have a collection notice from our state because of these guys. Every time, i message them / email them, either they don't respond or when i talk to them on the phone they act like i am a dumb.
They are terrible.
Pros: Cheaper price than many but I would rather pay more for a job to get done well.
Cons:
on collection notice from state dep of rev because of them
Non responsive Customer service ( someone will talk to you but don't get things done )
Customer service not knowledgeable ( gave me wrong information several times )
Glitch y integrations with other platforms ( you can only use WhenIWork )
Glitch y software in general
Features appearing and disappearing
Vendor Response
by OnPay on 23/01/2020
Hi there! Thanks for your feedback, and I'm sorry to hear that you haven't had a better experience. Though tax mistakes are uncommon, when a tax notice does happen our Customer Experience team is here to help resolve everything. We'd be happy to look into the issues you mention and make sure everything runs smoothly. We have also expanded our integration offerings, which may be of interest. If you message us your company name or email, we'll reach out to help!
- Reviewer Source
- Reviewed on 18/01/2020
Amy L.
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Overall Rating5/5
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Ease of Use5/5
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Features & Functionality5/5
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Customer Support5/5
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Value for Money5/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 05/04/2020
"Full function, clear UX, low cost"
Comments: Overall, it's been very positive. They have what our organization needs at a good price, and are easy to use.
Pros: I chose OnPay because they offered an easy-to-use QSEHRA designation, which our previous provider SurePayroll did not. I am tremendously pleased with OnPay. The page layouts are clear, reasonably intuitive and very easy to set up, and they keep introducing smart upgrades which make tools even easier to find. They also have excellent customer service, by chat, phone, or email.
Cons: It could be clearer to set up PTO/vacation/sick policies. I also don't know why I can't delete double notifications when employees get paid.
- Reviewer Source
- Reviewed on 05/04/2020
Joan P.
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Overall Rating5/5
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Ease of Use5/5
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Features & Functionality5/5
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Customer Support5/5
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Value for Money4/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 05/07/2020
"Time-saver!"
Comments: Doing payroll now takes minutes instead of hours! The program pays for itself, not only in time saved, but due to less expense from the accounting firm.
Pros: All I have to do is enter the hours, overtime, and any bonuses- - -all the calculations are done automatically. It is a relief not to have to calculate the withholdings, write the checks, figure out how much to pay the state and federal government, then pay it. As our staff grew, I didn't have time to spend on payroll, then had to pay my accountant to double-check everything. OnPay takes care of everything! I am not very computer-savvy, so it was nice to be able to get assistance from their friendly service people. Now I can figure out most things on my own!
Cons:
Sometimes new employees miss the part about setting up direct payment into their accounts. It must not be obvious, because about 1 out of 3 will miss it.
Getting set up was fairly easy. They took the information from my old system (which was mostly "by hand" and converted it easily. When I didn't understand something, their customer service was able to talk me through it.
- Reviewer Source
- Reviewed on 05/07/2020
