Who Uses Freshteam?

Businesses of all sizes

What Is Freshteam?

Freshteam is an intuitive, easy-to-use, affordable HR software by Freshworks that helps you recruit, onboard & manage employee information while also covering your time off management & offboarding workflows. It enables you to attract top talent through multiple channels such as a career site, job boards, social media channels, emails etc., interview & hire superstars, onboard them. HR can also create an employee directory, make organizational charts & handle employee time off.

Freshteam Details

Freshworks

https://www.freshteam.com

Founded 2010

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Freshteam pricing overview

See pricing plans

Freshteam has a free version and offers a free trial.


Pricing Details

Simple, affordable pricing Varies with team size, not with your wallet

Free Version

Yes

Free Trial

Freshteam deployment and support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online

Deployment

  • Cloud, SaaS, Web
  • Mobile - Android Native

Training

  • Live Online
  • Webinars
  • Documentation

Freshteam Features

  • Assessments
  • Background Screening
  • Candidate Tracking
  • Internal HR
  • Interview Scheduling
  • Job Posting
  • Onboarding
  • Recruiting Firms
  • Resume Parsing
  • Resume Search
  • Self Service Portal
  • Workflow Management

View full list of Applicant Tracking Systems

  • 360 Degree Feedback
  • Applicant Tracking
  • Benefits Management
  • Compensation Management
  • Employee Database
  • Employee Profiles
  • Onboarding
  • Payroll Management
  • Performance Management
  • Recruitment Management
  • Self Service Portal
  • Time & Attendance Management
  • Time Off Management

View full list of HR Software

  • Document Management
  • E-Verify/I-9 Forms
  • Electronic Forms
  • Electronic Signature
  • Employee Handbook
  • Job Description Management
  • Orientation Workflow Management
  • Self Service Portal
  • Task Management
  • Training Management

View full list of Onboarding Software

  • Collaboration
  • Data Import/Export
  • Drag & Drop
  • Employee Photos
  • Interactive Elements
  • Publishing/Sharing
  • Templates
  • Version Control

View full list of Org Chart Software

  • Assessments
  • Background Screening
  • CRM
  • Interaction Tracking
  • Internal HR
  • Interview Management
  • Job Posting
  • Job Requisition
  • Onboarding
  • Recruiting Firms
  • Reference Checking
  • Resume Parsing
  • Self Service Portal

View full list of Recruitment Software

  • Approval Process Control
  • Calendar Management
  • Employee Scheduling
  • FMLA Tracking
  • Leave & Absence Reporting
  • Leave Policy Management
  • Self Service Portal

View full list of Staff Holiday Booking Systems

  • Compensation Management
  • Competency Management
  • Employee Lifecycle Management
  • Goal Setting
  • Individual Development Plans
  • Onboarding
  • Performance Management
  • Recruitment Management
  • Succession Planning
  • Training Management

View full list of Talent Management Software

Freshteam Alternatives

More Freshteam alternatives

Freshteam Reviews for UK Users

Read all reviews

Overall rating

4.2/5

Average score

Ease of Use 4.4
Customer Service 4.2
Features 3.9
Value for Money 3.9

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Verified Reviewer
Operative
Telecommunications, 51-200 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 30/05/2018

"brought our company's HR team out of the stone age"

Comments: This software helped me to impress the HR team and my bosses. Within minutes of demonstration of the proof of Concept I setup (also took minutes), we transitioned from our old pencil and paper HR tracking system to using Freshteam.

Pros: Our company used to do all hiring and HR work with pen and paper. This product has allowed us to intuitively automate most of that work away allowing for efficiencies for our small team that we never dreamed of. We are also very pleased with how integrated the solution is with our other Freshworks solutions. We are looking forward to growing our company with this tool

Cons: It doesn't integrate into our SSO the way we would like. For example, we think it would be nice to be able to have new employees transition directly into our systems with a specific role when hired. We have also had some trouble getting DKIM to work properly with the email forwarding, but we only need to ask the support team for help. They've been very quick on the draw in the past and we know we just need to identify issues to get them resolved.

  • Reviewer Source 
  • Reviewed on 30/05/2018
Ayleen A.
VP of Operations
Information Technology & Services, 11-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    4 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 07/10/2020

"Easy onboarding, fast installation, very user friendly dashboards"

Comments: Overall we are satisfied with Freshteam. It has everything that we need and then some.

Pros: Love the ease of use, setup, intuitive settings and user friendly dashboards. Very little explanation needed for this product. Freshteam covers pretty much everything our team needs to in terms of team management and on the recruiting end, we have been very pleasantly surprised by the ease of use and features. Freshworks as a whole is constantly coming up with new products and regularly updates and adds new features. They make sure their products are always improved.

Cons: Customer service can take a while to respond. I believe their customer support team is based overseas so it may have to do with the time zone change, but getting in touch with someone fast can be hit or miss.

  • Reviewer Source 
  • Reviewed on 07/10/2020
Parasar D.
Sr. HR Executive
Internet, 201-500 Employees
Used the Software for: 1+ year
  • Overall Rating
    1 /5
  • Ease of Use
    1 /5
  • Features & Functionality
    1 /5
  • Customer Support
    1 /5
  • Value for Money
    1 /5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 02/06/2020

"Poor / Pathetic / Worst"

Pros: I haven't found any Pros till now even after paying this much amount

Cons: (1) No Customer Support
(2) Testers can't find their bugs
(3) Developing team can't solve their bugs
(4) Every time they want you to prove your problem and share your recorded screen with them
(5) Emails of the candidate are not getting sync with there profile in freshteam, every time we need to check our mail for mail trail.
(6) you cannot upload a resume or offer letter in word format every time you need to convert I into pdf then only you can upload.
There are many more Cons but I guess this much will be enough to help you...

  • Reviewer Source 
  • Reviewed on 02/06/2020
Tiffani B.
Sales Professional
Staffing & Recruiting, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    1 /5
  • Customer Support
    5 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Reviewed on 24/10/2020

"Inexpensive Applicant Tracking System"

Pros: What I like most about the Freshteam software is the price point. I started my staffing firm at the beginning of 2020. Due to having a small budget and the effects of Covid-19, I needed an inexpensive software to use to grow my business. Once speaking with a representative I decided to signup to use the system.

Cons: After signing up, I noticed a main feature that was missing in the package I signed up for, which was the ability to create jobs in different cities or states. I am currently limited to where I can post jobs.

  • Reviewer Source 
  • Reviewed on 24/10/2020
Lisa D.
HR Manager
Information Technology & Services, 11-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 13/10/2020

"A lot of good features"

Comments: The customer service is good. They really try to work and explain the system issues and come up with work arounds.

Pros: We really like the parsing of resumes, the pushing of the job to multiple job boards and the ease of coordinating live job postings right on our site. The features within each candidate profile is robust and quite adaptable in terms of recording comments, uploading other types of documents, customizing statuses. It makes managing through multiple candidates easily.

Cons: The ability to search keywords is not there. The program expects you to manually tag keywords to make them searchable or reportable in the future. That is very time consuming. They have a great feature that parses the keywords out, but those are not searchable (yet). Also importing resumes from a prior tracking system did not work well. We could not import our comments on each candidate profile from our old system.

  • Reviewer Source 
  • Reviewed on 13/10/2020