AroFlo

Aroflo assists Tarcoll Pty Ltd to run smoothly.

Comments: All staff are always so helpful and knowledgeable to assist with our queries.

Pros:

Aroflo allows us to allocate individual jobs to our team, they can then upload photos, material costings and labour hours for accurate job pricing

Cons:

The only issue we have is when working in poor internet coverage areas photos etc can not be uploaded.

Great product and great support!

Comments: The setup support was phenomenal, as has been the on-going support from the team. I love that I can ring or chat live with someone and they can jump into the quote/task/project I am working on and tell me exactly why what I am trying to do isn't working! Everyone I have spoken to on the team has been extremely knowledgeable.

Pros:

Back-costing projects. Setting up assemblies, inventory materials with labour and description templates make quoting so much faster. Love the flexibility of what the client can see in a quote or invoice.

Cons:

Invoices from nearly all our suppliers need to be manually entered against POs. Would be great to be able to email clients directly from a Project. If typing an email it would be useful to be able to leave the email open whilst still navigating around AroFlo in the background (eg to upload an attachment, or view data, view a photo).

Aroflo - less than average

Pros:

The concept is good, it would be great if Aroflo could smoothly achieve all the functions offered and the software wasn't so problematic and onerous to use.

Cons:

Everything about the delivery Sales and support teams claims about Aroflos capabilities are questionable and less than forthright High implementation costs and resource requirements for set up Doesn't fully integrate with Xero, Aroflo are aware of this however still haven't highlighted this on their website No refunds if Aroflo doesn't meet your requirements, Aroflo will say this is due to high training costs No option to trial Aroflo, in hindsight this should ring alarm bells

Excellent choice for service management

Comments: AroFlo is our core system and manages everything from our asset tracking, job scheduling, location and client information to client communication, invoicing, quotes and document storage.

Pros:

Cloud based, easy to use platform for desktop PCs and mobile app. Development team actively improves the software with regular updates. Safe and secure storage of data. Customer support is readily available. Designed with a flexible import/export functionality which works with other systems - for example we use another application for our route management and are able to export daily run sheet information from AroFlo to csv and import it to the other software without much trouble. The flexible design of this system makes it easy with customisation for a variety of industries. For our purposes AroFlo ticks all the boxes we need without even using half of the features. The mobile app is easy enough for our technicians to use allowing them to record job details, asset information and attach photos in the field.

Cons:

There are some convenience changes that would be good for the way we use AroFlo. Such as changing a location and all assets to a new client. We currently have to manually move each asset and the location to a new client whenever this happens, it would be great if there was a faster and easier way to transfer all of these details.

Aroflo Field Service Software

Comments: Overall, Aroflo is easy to use and does most things we need. There are a couple of pain points. If these were addressed Aroflo would score 5 out 5 stars instead of 4. The development team appear to be resistant to suggestions not high on their importance list.

Pros:

Aroflo has many features including quoting, work orders, mobile field application and integrates seamlessly with MYOB and Zero. Compared to similar products, pricing is very reasonable.

Cons:

Resistance to act on feature enhancement requests.