17 years helping British businesses
choose better software
Quiq
What is Quiq?
Quiq's live chat software easily integrates with your website or app to engage customers who have pre-sales questions or need post sales support. Capture more leads while handling multiple simultaneous customer inquiries to boost agent efficiency. Our intelligent web chat delivers a better customer experience through routing, sentiment analysis, and an adaptive response timer to deliver on SLAs. Conversations start where your customer left off. Learn more at Quiq.com.
Who Uses Quiq?
Serving consumer-oriented brands with 1000+ employees & a large number of customer conversations to meet the demands of on-the-go consumers. Clients span ecommerce, retail, consumer services & banking
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Reviews of Quiq
The best chat portal!
Comments: I have a five star experience with this software, this the best and so far.
Pros:
I work as a chat support in our company, I can say that this chat portal has a lot to offer compared to any other platforms we used to have. We have this text feature that our customer can chat with us even if they are not with their computers. Giving them the best experience possible with the help they want anytime anywhere. The dashboard itself is really cool, you can see all chat reports like average handling time, numbers of conversation and may more that helps in calculating our monthly statistics.
Cons:
So far, I can't see any down part on this software. I can say that this was developed perfectly.
Cyprus Text Implementation
Comments: At our institution we did not have a texting or chat solution and we knew that it was something that we required given our type of business and our size. Quiq provided some answers to questions that we weren't even aware that we had. None of the other texting platforms had solutions for an entire contact center. We love the fact that the contact center can switch between text and chat, and that text can be an alternative to an inbound call. We also love that texting can be the primary communication medium for loan transactions because that is how borrowers want to communicate. This is a great company with wonderful customer service and people that really care about their clients. I feel like they are genuinely concerned about my success and will do anything possible to help me be successful.
Pros:
I like that the software seamlessly moves between text and chat depending on the device being used by the consumer. I can use the software for my entire call center, for outbound marketing, and for one on one interaction between loan officers and borrowers. I also like that the product appears to be on the cutting edge technologically. Some of the things we discussed involving Apple Business Chat and the road map make me very excited for the future of business text and chat.
Cons:
There is nothing that I like least about the software. Our only challenge at this point is deciding how we want to use it. I would suggest however that the implementation and initial training be a little more clear. However, because our institution didn't have a dedicated person to handle the initial implementation, I think the delay and confusion has been mostly our fault.
A child could report metrics better than Quiq
Comments: Quiq has been nothing but trouble. It reports more chats than we've taken which is an important metric in my company, provides incorrect response times which leads to even more issues, and frequently bugs out and counts chats as missed or agents as unresponsive. There are way better softwares out there for Messaging. Customer support is also non-existent.
Pros:
I guess a point in it's favor is that settings can be tinkered with to make the experience more pleasant.
Cons:
Reporting is inaccurate and timing is not counted properly.
Quick Quiqs and Messages
Comments: We use this for both customers and our field technicians. Along with the leads that generate from our website, bringing in new customers, we also send a lot of outbound messages to customers, requesting a picture of their system. We're able to provide quick accurate quotes, without a home visit. We also send our technicians any same day cancelations as well. Previously we were using MightyText and a cell phone in office for all of our outbound stuff, but we were having syncing issues, where messages didn't always appear in the app. Overall, the experience has been great. Interested to see what happens as our inbound continue to pick up steam.
Pros:
Quiq allows us to have a stronger online presence, and with snippets, you can be on the phone and in the chat, or in multiple chats at the same time with ease. Easily Editable Auto Response messages help let customers know available hours. Added a visual aspect to online/phone quotes by sending pictures to a group inbox via text.
Cons:
I wish it had a contact list, because of our outbound communication with field technicians. It's probably the only thing we lost when moving over from Mightytext. Quiq did help me setup bookmarks with phone numbers automatically populated to get me a work around, but now I have 50+ bookmarks, in folders.
Club Med
Comments: Becoming more multichannel. Giving our clients more options to contact us outside of the phone.
Pros:
Ease of use-Very user friendly tool. We are able to train users quickly and efficiently with no issues. Excellent customer service and support-The Quiq team is always available and willing to help us wherever needed.
Cons:
We are still relatively new to the platform and from what I have seen so far I have not run into any cons. This may be a case of not knowing what I don't know as I am still learning all that Quiq has to offer; however, I am not finding any cons at this point.
