Who Uses elevio?
From Start-ups to Enterprise companies, over 500 customers trust elevio to improve product education and reduce support loads.
What Is elevio?
Elevio enables teams to deliver contextual knowledge to customers, support agents and internal teams.
We assist in delivering over 16 Million answers per month for 500+ companies
Answering the same questions?
Create and deliver in-app contextual helpers and hotspots before your customers ask the same questions.
Deflect, on average, 23% of support tickets. Leaving your team to focus on more complex customer questions.
elevio Details
elevio
https://elev.io/
Founded 2015
elevio pricing overview
See pricing planselevio has a free version and offers a free trial. elevio paid version starts at US$79.00/month.
Starting Price
US$79.00/month See pricing details
Free Version
Yes
Free Trial
Yes, get a free trial
elevio deployment and support
Support
- Business Hours
- Online
Deployment
- Cloud, SaaS, Web
Training
- Live Online
- Documentation
elevio Features
Content Management Systems
- Audio Content
- Customisable Templates
- Document Indexing
- E-forms
- Full Text Search
- Image Editor
- SEO Management
- Text Editor
- Version Control
- Video Content
- Website Management
Customer Engagement Software
- Analytics
- Churn Management
- Communication Management
- Community Management
- Content Syndication
- Feedback Collection
- Gamification
- Live Chat
- Video Content
Customer Experience Software
- Analytics
- Customer Segmentation
- Dashboard
- Knowledge Management
- Multi-Channel Data Collection
- Negative Feedback Management
- Predictive Analytics
- Sentiment Analysis
- Survey/Poll Management
- Text Analysis
Customer Satisfaction Software
- 360 Degree Feedback
- Analytics
- Call Reporting
- Complaint Monitoring
- Feedback Collection
- Survey Management
Customer Service Software
- Alerts / Escalation
- Appointment Management
- Call Centre Management
- Email Management
- Knowledge Base
- Live Chat
- Performance Metrics
- Queue Management
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Virtual Assistant
- Workflow Management
Customer Success Software
- Account Alerts
- Account Management
- Communication Management
- Customer Engagement
- Customer Lifecycle Management
- Health Score
- Onboarding
- Revenue Management
- Usage Tracking/Analytics
- Win / Loss Analysis
Help Desk Software
- Alerts / Escalation
- Automated Routing
- Call Centre Management
- Customisable Branding
- Document Storage
- Email Integration
- IT Asset Management
- Interaction Tracking
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Network Monitoring
- Real-time Chat
- Remote Access/Control
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Ticket Management
- Workflow Configuration
Knowledge Management Software
- Cataloguing/Categorisation
- Collaboration
- Content Management
- Decision Tree
- Discussion Boards
- Full Text Search
- Knowledge Base Management
- Self Service Portal
Live Chat Software
- Canned Responses
- Customisable Branding
- Geo Targeting
- Offline Form
- Proactive Chat
- Screen Sharing
- Third Party Integration
- Transfers/Routing
- Website Visitor Tracking
elevio Alternatives
More elevio alternatives
elevio Reviews for UK Users
Read all reviewsOverall rating
Average score
Danny V.
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Overall Rating5 /5
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Ease of Use5 /5
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Features & Functionality5 /5
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Customer Support5 /5
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Value for Money5 /5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 02/08/2019
"Elevio saved us"
Comments: Overall its been one of the easiest experiences I've ever had implementing software thats had such a huge impact.
Pros: Elevio is extremely easy to use, set up, customize and integrate with Zendesk. In just a few months we were able to use its self help widget to reduce ticket volume by over 60%. Even better is its ticket deflection technology which has actively deflected anywhere between 15-25% of incoming tickets by helping users find the answers themselves before submitting tickets. Honestly this software is awesome and the support has been stellar.
Cons: Wish it was a bit more customizable but for the benefits we got this is a tradeoff we can live with.
- Reviewer Source
- Reviewed on 02/08/2019
Michael M.
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Overall Rating5 /5
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Ease of Use4 /5
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Features & Functionality5 /5
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Customer Support5 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 05/08/2019
"The best embeddable knowledge base helper on the market"
Comments: I loved working with Rep to get this set up. He was kind enough to work with our timeframe to get things set up, and answered all the questions I had about the product. I've implemented a lot of new programs, and this was definitely the easiest process I've encountered.
Pros: It was so easy to get all of our articles visible within our software. Everything was laid out and explained in very simple terms that made it easy to get started. I love the visualizer tool too! You just click where you want an article to go on the page and it's there! This has taken our knowledge base from an out of date external page to delivering articles within our software. And it provides us analytics on top of it all!
Cons: It can be a bit cumbersome to edit multiple existing articles at once due to the fact that going back to the previous page doesn't auto-refresh to show the most up-to-date info. You have to manually click the refresh button to see the changes applied. That is such a minor complaint compared to all the great things the software does though.
- Reviewer Source
- Reviewed on 05/08/2019
Ebona M.
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Overall Rating3 /5
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Ease of Use5 /5
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Features & Functionality3 /5
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Customer Support3 /5
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Value for Money3 /5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 06/06/2018
"Went from loving it to...not loving it"
Pros: The support can be great at times, and the tool is very easy to use. They also allow for some really great integrations and customization of their app.
Cons: They are a small team and so communication is lacking, and they are a bit unsympathetic to very basic feature requests and concerns. Also, they are not clear on the caveats of using certain features or integrations which caused a big mess for me internally.
- Reviewer Source
- Reviewed on 06/06/2018
Chris N.
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Overall Rating4 /5
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Ease of Use4 /5
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Features & Functionality4 /5
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Customer Support5 /5
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Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 02/08/2019
"Really impressed!"
Comments: Education is one of the most important aspects of our customer success, and Elevio made this a breeze, for both the contributors and the development team, so that we could focus on the important things like writing content, and observing its impact on how our apps are used.
Pros: The Ease of use for the non technical members in the team, with great powers on the front-end for end-users. Having used other systems such as Intercom or Zendesk, Elevio is focusing on the essentials (knowledge base management and display to users), in a smart way that doesn't break the bank.
Cons: Still in its beginnings, but maturing fast. I would love some more integrations with enterprise-level softwares such as the Atlassian eco-system. The reporting side should grow as well, providing more insights to make decisions.
- Reviewer Source
- Reviewed on 02/08/2019
Shaun V.
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Overall Rating5 /5
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Ease of Use5 /5
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Features & Functionality4 /5
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Customer Support5 /5
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Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 02/08/2019
"Elev.io is an amazing knowledge base for in-app help"
Comments: The Elev.io team from Chris, the CEO, on down is amazing, humble, and responsive. I've had great experiences both from a support side and a product feedback side.
Pros: Elev.io has nailed the in-app knowledge base experience. The articles look clean and nice inside the app, and they have a rich feature set both from a features and buttons perspective as well as programmatically via the API. We love that Elev.io can fire up our support widget, link to our feature release blog, and track all of those things automatically for us. Elev.io doesn't hide control of raw HTML, CSS, and JS so that you very much can customize it as needed. Most knowledge base platforms tightly lock this down which was a drawback for us.
Cons: The styling that comes out of the box with the external knowledge base is basic and could use a designer's love. It's too minimalistic and basic for our brand and required a decent amount of CSS to get it where we wanted it to be.
Vendor Response
by elevio on 05/08/2019
Thanks Shaun, you'll love what we have coming in a few weeks with KB V2, among other things, you'll have absolute control over design & output.
- Reviewer Source
- Reviewed on 02/08/2019
