What is elevio?
Elevio enables teams to deliver contextual knowledge to customers, support agents and internal teams.
We assist in delivering over 16 Million answers per month for 500+ companies
Answering the same questions?
Create and deliver in-app contextual helpers and hotspots before your customers ask the same questions.
Deflect, on average, 23% of support tickets. Leaving your team to focus on more complex customer questions.
Who Uses elevio?
From Start-ups to Enterprise companies, over 500 customers trust elevio to improve product education and reduce support loads.
Where can elevio be deployed?
Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop)
elevio videos and images
Compare elevio pricing with similar products
Features of elevio
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Collaboration Tools
- Communication Management
- Content Management
- Content Publishing Options
- Customer Engagement
- Customer History
- Customer Segmentation
- Customisable Branding
- Customisable Forms
- Customisable Templates
- Electronic Forms
- Engagement Tracking
- Feedback Management
- Full Text Search
- Interaction Tracking
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Multi-Channel Data Collection
- Negative Feedback Management
- Offline Form
- Performance Metrics
- Proactive Chat
- Real-time Consumer-facing Chat
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis
- Text Editing
- Third Party Integrations
- Ticket Management
- Usage Tracking/Analytics
- Version Control
- Website Visitor Tracking
- Workflow Management
Alternatives to elevio
Reviews of elevio
Elevio saved us
Comments: Overall its been one of the easiest experiences I've ever had implementing software thats had such a huge impact.
Elevio is extremely easy to use, set up, customize and integrate with Zendesk. In just a few months we were able to use its self help widget to reduce ticket volume by over 60%. Even better is its ticket deflection technology which has actively deflected anywhere between 15-25% of incoming tickets by helping users find the answers themselves before submitting tickets. Honestly this software is awesome and the support has been stellar.
Wish it was a bit more customizable but for the benefits we got this is a tradeoff we can live with.
The best embeddable knowledge base helper on the market
Comments: I loved working with Rep to get this set up. He was kind enough to work with our timeframe to get things set up, and answered all the questions I had about the product. I've implemented a lot of new programs, and this was definitely the easiest process I've encountered.
It was so easy to get all of our articles visible within our software. Everything was laid out and explained in very simple terms that made it easy to get started. I love the visualizer tool too! You just click where you want an article to go on the page and it's there! This has taken our knowledge base from an out of date external page to delivering articles within our software. And it provides us analytics on top of it all!
It can be a bit cumbersome to edit multiple existing articles at once due to the fact that going back to the previous page doesn't auto-refresh to show the most up-to-date info. You have to manually click the refresh button to see the changes applied. That is such a minor complaint compared to all the great things the software does though.
Went from loving it to...not loving it
The support can be great at times, and the tool is very easy to use. They also allow for some really great integrations and customization of their app.
They are a small team and so communication is lacking, and they are a bit unsympathetic to very basic feature requests and concerns. Also, they are not clear on the caveats of using certain features or integrations which caused a big mess for me internally.
The ticket deflection option has worked wonders for the amount of tickets that actually get pushed through with customers being directed to the answers to their queries. The detailed analytics provided by the platform is a great way to do assessments over various time periods. The tool is very easy to use and the aesthetics are very pleasing.
No major issues were experienced while using Elevio.
Comments: Education is one of the most important aspects of our customer success, and Elevio made this a breeze, for both the contributors and the development team, so that we could focus on the important things like writing content, and observing its impact on how our apps are used.
The Ease of use for the non technical members in the team, with great powers on the front-end for end-users. Having used other systems such as Intercom or Zendesk, Elevio is focusing on the essentials (knowledge base management and display to users), in a smart way that doesn't break the bank.
Still in its beginnings, but maturing fast. I would love some more integrations with enterprise-level softwares such as the Atlassian eco-system. The reporting side should grow as well, providing more insights to make decisions.